Bellhop Moving Anmeldelser 5.204

Dishonest and unprofessional.

I did not receive the services I contracted for. My movers were close to five hours late, unprofessional, and did not bring packing materials. They also did not disassemble or assemble any furniture. They were nir expierences movers and less people arrived than what I contracted for, then they drove into my retaining wall damaging it, damaged the home I was moving into and were unnecessarily careless with my belongings, dropping and slamming down items in frustration. The guys that showed up at the end to help out their friend then spent the whole time complaining and cursing.

After I raised these issues Bellhop agreed to refund me but never processed the refunds. The billing is so messed up they erroneously charged me extra fees.

The billing issues are so bad that their online portal shows a balance due to me for over $3,000

Awful company; awful results. You are better off finding someone on Craigslist, and it would be a better less stress inducing experience.

Movers were incredibly slow. Had to split my move up into two parts, I used bellhop for one and another online moving company for the other.

Other company: showed up on time, moved everything quickly, not an item out of place.

Bellhop: showed up late, overcharged well beyond my estimate, damaged some items and took three times as long as the other company.

Movers used many small time wasters to run the clock - started billing before the truck arrived (“let me just scan your QR code…”), many “empty trips” without carrying items back and forth into the property, spent 10-15 minutes in the truck between locations.

They damaged items in small & annoying ways. Am I going to file a claim to get $40 after you chipped & scratched the wood on my dresser? Can I make a claim for the plants that snapped in half? They even left some items on the street that they forgot about and I only discovered after they left.

Above all, their customer service is absolutely horrible. Would not wish this on my enemies.

This is the second time I have tried to use bellhop. Both times I had set everything up, paid and received confirmation. Both times nobody showed up. The first time, I finally got a person on the phone and she said “well, I did the best I can do. I can’t help the guys didn’t show up. Yesterday was 4 years later and I forgot I had tried to is them previously. I had an 8 to 9 am window. At 9:30 I’m chatting with an AI guy…. 3 hrs later, a couple guys showed up from a local moving company. Worse run company in the world.

I initially gave Bellhop a one-star rating based on my experience with the movers who handled my household items. Because of that negative experience, I rated the entire company accordingly.
However, the next day I was contacted by Honey from Bellhop, who offered a sincere apology and assured me that the movers involved would be addressed appropriately. She also provided a $100 refund for the issues with my move.
I truly appreciate Bellhop’s prompt response and their attention to resolving my concerns. Thank you, Bellhop—I would consider using your services again. I changed my rating to a "4".

This company is a money grab. They promote and offer services of 3rd parties for moving that are NOT background checked and do NOT meet the state required operating authority. All states require a full service mover to have operating authority for household goods moving. Bellhop 3rd partied out a local moving job to a company that has already been cited by NYSDOT as an illegal mover two weeks prior.

We had to move under extremely short notice due to an emergency, and Bellhop was able to meet our needs under these major time constraints. However, our experience with this company’s customer service ever since the move, has been extremely poor.

Firstly, their team, although very kind and helpful, ended up being negligent while moving our new furniture and leaving major, deep scratches in it. After going through their claims process, they were not able to provide an adequate refund to cover the cost of repair. They stated this was due to the choice of insurance coverage, but the problem is, I booked over the phone and never received an option for insurance coverage. It was never even mentioned during the scheduling calls. So please keep that in mind during the booking process.

Secondly, after accepting their offered settlement for the damages, they over-refunded us $19 and are now repetitively asking us to make a payment for our “outstanding balance”. We already paid in full, agreed to a settlement, and they sent us $19 over what was agreed upon and now have the audacity to request us to make this payment and then threaten to send us to “collections” if we don’t.

Unfortunately, we feel very taken advantage of. We were desperate for help in a time of need and they were able to help us, but are now deeply regretful of choosing to work with this company as they continue to show us their incompetence, particularly in customer service.

Bottom line: DONT USE THIS COMPANY. It’s not worth it.

The only reason for the 1 star is because I wasn't able to give zero stars. I have used Bellhop in the past with good success, however this time was a nightmare. The moving team they sub-contracted(they have no actual employees who do the moving) was awful. They were not trained and didn't have the necessary tools to properly do the job. Because of this my furniture and my house were beat up. In addition, it took them twice as long to complete the move which then results in a charge that was twice what they quoted. I have tried to work with them but all you get is automated emails and text and my favorite is the AI assistant "Matt". At this point I have put a dispute on my credit card in an attempt to get them to do something to make this right. I would strongly urge you to use anyone but Bellhop.

Unfair charges, broken items, and zero accountability

I had a deeply disappointing experience with Bellhop Movers, and I strongly caution anyone considering them.

I paid for three movers, but only two showed up on time. The third mover arrived two hours late, which naturally slowed the entire move down. Despite this being entirely their fault, Bellhop still charged me for a total of six hours, double the time of what was originally estimated as a three hour move.

Let’s be clear:
The move took longer because Bellhop failed to provide the crew I paid for on time. Yet instead of owning their mistake, they passed the cost on to me. Their idea of “making it right”? A measly $83 credit, which doesn’t come close to covering the additional time I was unfairly billed.

To make matters worse, they broke an expensive glass table during the move. Their compensation policy paid out $0.60 per pound, which is frankly insulting and nowhere near the value of the item. This feels less like customer protection and more like a loophole to avoid real responsibility.

Between the late crew, inflated charges, damaged property, and minimal compensation, this company showed a complete lack of fairness and accountability. I trusted Bellhop with my belongings and my money and regretted it.

If you value transparency, professionalism, and fair treatment, look elsewhere.

nice to see you and your

Darin and Nick were amazing—so efficient and supportive during my move. They arrived right on schedule and made the whole process smooth. This was a much better experience than I had with Dolly!

I made the reservation like two months or so in advance and had multiple confirmations including two the day of and ten minutes after they were supposed to be there, they called and said they did not have anyone available… how is that possible??? I made the reservation I paid the deposit and at that point even already paid the full amount! They said they could reschedule it with a 10% discount which may as well have been a middle finger. On that much money 10% is nothing. Especially since they wanted to reschedule for a more expensive day. The way they do pricing changes by day and time. They wanted to charge me for a more expensive day. The day I scheduled was also the last day I could be there cause it was the only thing in their availability that I could have off work and also not pay hundreds extra for. They’re scammers. Do not use them. You can’t just reschedule an entire move. And the guy who called me offered to get his supervisor then came back to the phone and said the same thing. So I said “why didn’t you get your supervisor like you just said you would” and he put me on hold again. Did that three times. Awful customer service. I demanded a refund including the deposit but it’s been a few days and no activity related has occurred. I plan on flagging it as fraudulent activity to my card company. BEWARE

My experience with Bellhop Moving was fast and stress free. The movers were friendly, handled my items with care, and finished quicker than I expected. It made moving day so much easier.

My 2-bedroom apartment home move was estimated at 5 hours for a full-service move. the move took over 10 hours. The crew members were courteous however they were not prepared with everything needed for the move which contributed to the move time going over. They arrived without tools and proper moving equipment causing delays as 1 member went to purchase a dolly. They were not prepared to disassemble furniture and had to borrow my tools to complete the task. I specifically asked Bellhop about tools and was assured that the team would come equipped with tools and moving equipment, including blankets. They also did not have blankets so several of my items were dirty, scuffed or marred as a result of being unprotected in the moving van. Due to the time involved, I totally understand them taking a break to eat, however, I would have appreciated knowing in advance that they were planning to stop for a meal enroute to my new home. I was concerned when I did not hear from them for over an hour while I waited for them to arrive.

Bellhop initially discounted the time that the crew took for a meal break. I reached out with my feedback about the move and after some additional follow up they did agree to provide an additional discount in consideration for the other factors that contributed to the move going over time. As the company brokering the move they advertised that the movers would have everything needed for the move and took some accountability for the movers they work with that do not live up to the promises made by Bellhop.

Stay away from Bellhops. We booked a move in which we should have gotten a team of three people. Only two showed up. They then claimed they couldn’t move any of the large pieces of furniture because they would need a third person. As a result of this, we had to hire a second moving company to complete the move. Additional costs for us. Bellhops then only wanted to provide a refund of $114!!! Unacceptable. This company has a pattern of poor service. Take a look at their Better Business Bureau profile. They have an F rating. Multiple complaints. They manipulate the Google ratings to make it seem that they get glowing reviews. Lies!!! Horrible company. I’ve filed a complaint with the Transportation department. Hopefully, they a closer look at this “moving broker”.

Bellhop’s cancellation and billing process borders on a scam. We asked to move our scheduled move time from 8 AM to 11 AM — Bellhop verbally confirmed this change and said it would be a $15 adjustment. The next morning, after charging the full amount at 9:29 AM (before any service occurred), they called back at 12:46 PM to say they could no longer do the move.

Then they claimed we were “past the 72-hour mark” and charged a $200 late cancellation fee — even though they were the ones who cancelled after confirming the new time. When we asked how they planned to make it right, the representative said, “I can’t do anything.”

This is unethical business behavior, plain and simple. I’ve filed a dispute with my credit card company and a formal complaint with the BBB.

This was our first time using Bellhop, we liked the upfront pricing structure and ease of online scheduling. And the Roblas team that was sent to move us was great to work with! On time, efficient, and friendly.

I hired Bellhop Movers expecting a professional service, but what I experienced was dishonesty, vague contracts, and negligence that left me with financial losses and irreplaceable damage.

First, Bellhop’s website, contracts, and estimates are written in deliberately vague terms. I specifically hired three movers, but Bellhop only sent two movers and a driver—a driver who did not move anything. Even the two movers admitted on-site that a third mover was required and should have been there. Without that third mover, the job dragged on far longer than necessary. When Bellhop finally sent the third mover hours later, that mover accomplished more in one hour than the team had all day. Bellhop then charged me an additional $600 for delays entirely caused by their own under-staffing and misrepresentation.

Second, their negligence caused direct damage. A full box of fragile valuables—clearly marked FRAGILE and carefully bubble-wrapped—was dropped from the truck. The movers acknowledged the damage and apologized. That box contained vintage and antique items, including glass pitchers, coffee equipment, vintage cups, plates, and an antique iced tea pitcher that is irreplaceable. While this wasn’t a large portion of my belongings, it was a box of highly valuable and sentimental items, some of which can never be replaced.

Third, Bellhop’s customer service and claims process is designed to frustrate customers into giving up. Their phone line is nothing but an AI system that cannot provide real assistance. When I attempted to file a claim, the website they directed me to was incorrect. It took me over five days just to get the correct link to their claims portal—time wasted only because I had to send a detailed email listing all damaged items before anyone responded. To make matters worse, Bellhop requires claims to be filed within five days of the move date, yet they make it nearly impossible to locate the claims portal on their own website, effectively blocking customers from filing in time.

Bellhop caused me:

$1,000+ in losses between destroyed items, wasted time, and unjustified charges.

Sentimental losses from antiques that cannot be replaced.

Stress and frustration from vague contracts, dishonest practices, and a deliberately obstructive claims process.

If Bellhop does not reimburse me, I will seek legal action for damages and deceptive business practices.

Bellhop’s vague wording, unhelpful AI “customer service,” obstructive claims process, and unprofessional conduct should be a red flag to anyone considering using them. This company cannot be trusted.

This is an update to my previous review. First off, the movers, Sinatra and (I do not remember the names of the other 2 movers.) did their job and were professional, but they missed most instructions (language barrier) and caused damage to my house. They were very heavy handed. The leader literally stood over me to watch me write my first review and demanded a tip, starting that they don't get paid much. I will never hire this company, again!

The move went smoothly with thanks to Fernando and Ezechiel! Friendly, efficient, helpful and hardworking, we had an excellent team. This was our second time using Bellhop and we’d use them again!

Really appreciated not having to piece together all the moving parts to our out of state move. Our liason Becca was an excellent communicator, and helped walk us through the process. We had a minor hiccup, but they offered compensation and did the best to get answers for us. It wasn't their fault, it was a lack of communication on the drivers end. But all ended well.