Gentoo HomesAnmeldelser 

Our family had an amazing experience with Gentoo Homes, especially thanks to Lynn. As first-time buyers, we had a lot of questions, and she was incredibly helpful and patient every step of the way. She went out of her way to accommodate our requests and made sure we got exactly what we were looking for. I spent a lot of time speaking with her, and she was always so kind and supportive. Honestly, if it wasn’t for her, none of this would have come together. She stayed on top of everything, kept us updated, and was always available.

After the purchase, the home demonstration was brilliant. From the moment I spoke with Jack, I could tell he was a great guy, I instantly liked him, which made the whole experience a lot more enjoyable and relaxed. He’s very responsible and professional, making sure everything was clearly explained and taken care of properly. He handled any issues we had without hesitation and always kept us in the loop. I’m genuinely glad we had someone like him to guide us through that stage of the process and happy he will be around.

The team at Gentoo Homes in Scholar’s Garden have been absolutely fantastic. It’s been the best service we could have asked for.

Louise and Lee at the Sunderland branch is Amazing.
Louise is lovely, easy to talk to and helps with anything you need. She goes above and beyond to make you feel welcome and she does everything she can to make the process simple & easy. She dropped off documents to our solicitors which was super nice as its out the way for us <3. Was the main reason we decided to buy our first home with Gentoo Homes

Just moved into a new build on Sweetbriar Park in Darlington .
The sales process was a breeze thanks to the sites representative Callum's expertise and care .
The house is beautiful and is built to a high standard inside and out .Lynn the site Manager has been to see us and has quickly arranged to fix the few minor issues that will always arise with a new build.
We expected a stressful few weeks after moving in but thanks to the positive attitude of the on site staff and their superb after care we are relaxing in our new house like the Cadburys caramel bunny. Thank you Gentoo and your staff for a first class product and service

Trying to apply for a 2 bedroom house to be told because my son doesn't stay 4 night a week I can only have a 1 bedroom, Gentoo penalising single fathers and preventing them from spending quality time with there children

The customer service provided from Michelle is truly unmatched. From the first phone call, to getting our keys, Michelle has made the whole process seamless. As first time buyers this was completely new to us and of course we had many questions, Michelle put us at ease and answered every single one of them without making us feel silly! The house itself is amazing, Tony is absolutely brilliant, also answering any questions we had. The support and warmness from both throughout the journey of buying our first home was second to none. A big thank you to the Gentoo team.

Buying a new build with Gentoo Homes has been an absolute pleasure. Michelle is absolutely amazing, and I can't think of when I've received better customer service fom anyone. The process was as quick and straightforward as it's possible to be buying property, and she made sure I was informed and looked after throughout. Of course as with any new build there are snags, but Michelle and Tony have been brilliant at getting them raised and fixed. The house is beautiful and im particularly happy that the ceiling is higher than a lot of new builds, which really gives a sense of additional space, especially for a tall person like me. I couldn't recommend them highly enough.

We would like to say a big thank you to Michelle who helped massively to make our dream of owning a house in the UK come true. Thank you for all the support you gave us through the process and for helping us all through. We were at the brink of changing our minds because the property didn't tuck all our boxes but for Michelle's help and encouragement. You sold us on the property at Chester Gate. Thanks for everything Michelle you were a star from start to finish and kept us updated all the way.

We had some serious concerns after reading the reviews from previous phases, we also compared other newbuild sites in the area too, but the house, area and location were perfect for us, and the drive into the estate is truly stunning. So, we decided to purchase our new house in Cottier Grange, Kerry on the sales team was excellent and kept us informed and updated at all stages.
As we had never purchased a new property before, we decided to engage a surveyor from NES Snagging Services, NES are accredited by the RPSA (Residential Property Surveyors Association). We also did our own due diligence with all the new builds in the area, reading their reviews etc and unsurprisingly all new builds have snags and issues to some degree or another.
We moved into our new house in Feb 2024 and were extremely happy with what we had bought.
The NES surveyor arrived the next day, we received a very detailed report 24 hours later. The report included 63 defects, which is quiet low for a new house, thankfully nothing serious.
We openly discussed the snagging list with Gentoo (Paul & Richard) the site managers, Richard being our main contact person, we discussed what we thought were a priority and other points to be arranged after ordering new parts or items, some off which did take quite some time. But for us, as long as we were kept informed, we could live with that.
We also knew there had been drainage problems in certain areas of the estate, (this is probably due to the heavy clay content in the soil on this site) and the side of our garage was no exception, thankfully Gentoo laid a new drainage channel which solved the issue.
I have to say Paul and Richard have been brilliant and genuinely showed an interest in getting the issues solved, they always had or made time to discuss the snagging list or even any new items that had popped up over the past months.
We love the house and estate, it’s beautiful.

We have been living in a brand new Gentoo home at Sweetbriar Park, West Park Darlington for nearly two months.

From the start of the process which involved Adele in the sales office to moving in day, meeting Lynn, the site manager and her team, the whole process has been totally seamless.

We couldn’t be happier with the service that both Adele and Lynn have provided us with.

The build quality of the house is to a high standard with good quality appliances.

The driveway that provides off street parking for 3 cars is very useful.

Any minor snagging items that we have come across since moving in have been dealt with extremely quickly by Lynn and her team.

I would highly recommend a Gentoo home to anyone.

I just wanted to. say a massive thank you to Michelle who helped me sell my house and buy my new house. Thank you for all the support you gave me through the process and for helping me through the ups and downs when my sale fell through. It was you who helped me not to lose faith, eventually resulting in me moving to my new comfy house. Thanks for everything Michelle you were a star from start to finish and kept me in the loop always.

Nicole has been wonderful today explaining all of the plans and very patient answering all of our questions.

Nicole at Gentoo has been amazing during our first time buying process. Nicole has been patient with us, answered every question and made this experience a warm and welcoming one.

Well today I bought a house in sweetbriar Pk Darlington and we'll after lots of deliberations as they say the advisor who is beyond my imagination has sealed our life completely with her warm and undulating personality and I am in ore of the woman who will obviously be a true friend to everyone she passes over a new home to and me included and that's a fact so thank you Adele and all gentoo team involved amen. Martin

After spending over a year looking for our first home we instantly fell in love with a house at the Fairways.

Michelle has been amazing from start to finish, provided excellent customer care, very approachable and attentive. John the site manager has also been fab since handing over our home, nothing is an issue and nearly all of our snags rectified straight away. John has even chased up things we have forgotten about ourselves!

Our home was one of the last remaining plots, we had several tradesmen carry out the snag check in the beginning and came back with a small list of issues which were very minor. We are extremely impressed with our build as we were apprehensive of buying a new build.

Thank you again Michelle and John, without yous the process of buying our first home would have never of been this simple!

The whole process of buying our house from Gentoo has been hassle free.As first time buyers Michelle made us feel at ease when taking us through all the steps needed for a smooth completion.Feeling like she went the ‘extra mile’. As for John the site manager he has been brilliant in making sure we have been satisfied with our home and acted very efficiently when sorting out any issues that we’ve had.
Overall an amazing customer service! Would highly recommend anyone wanting to buy a new build, especially first time buyers. Thanks Michelle,John and the Gentoo team!

Everything has gone through brilliant from start to finish,if there has been little things,that need doing in the house,they have been done,Michelle in show house office and Shaun have been amazing,we are in our 70s and this has been hard moving at our age,but everyone has helped us,including Kerry who started us on this journey.
All the guys on site are so helpful and respectful.Well done Gentoo.

We’ve recently purchased our forever home at the Churchfields development in Sunderland. From making enquiries to receiving the keys to our new home was a stress free experience. The sales team, site manager and customer care teams have been brilliant. Our new home is amazing. Not a lot of snagging issues at all but the few minor issues we found are being rectified quickly. We feel that all the staff are all genuine and caring. Having moved to the area from the other side of the country, I have to say how peaceful and quiet it is living on this development and all of the neighbours are lovely too. We’re very happy here :-)

We have purchased a brand new home and have found the whole process incredibly easy. The sales reps Adele/Jordan/Kerry were all brilliant and made the reservation/extras and purchase a very good experience. Our home was ready ahead of time and we are really pleased with it. There were snags as expected but we’ve had really good engagement in getting these rectified. I’d highly recommend Gentoo and would have no hesitation in purchasing from them again.

My journey started about 2 years ago! There are been a lot of up and down, it is not been a smooth journey at all. The only thing that we are pleased about is been having Adele next to us all the time.
She is been the only one that truly listen to us and tried to do everything that was in her power to make our journey better.
I gave the 5 stars only because of her, she is amazing, caring, always know what to do, if not she does the right research to give us the right answer. Just perfect for this job!

The Fairways development. Found the whole process very smooth from retaining a plot through to completion. There were some build delays but no more than you would expect working through the pandemic and materials shortages. Michelle has been very attentive and provided a first class customer service. On completion and handover John (site manager) has been excellent with dealing with my snagging list and making sure any issues were actioned quickly and to a satisfactory standard. More than happy with the customer service as a whole.