Gentoo HomesAnmeldelser 

We’ve been in our new home at Scholars Gardens for just over 3 months now. The Gentoo team have been amazing. They rushed to get our house ready early, and made the whole process stress free. Any question or issue has been dealt with swiftly and we’re really happy with our new home.

I absolutely love my new Gentoo Home at Cottier Grange, and the sales executive Luke Jones dealing with my purchase was amazing, from start to finish, as was the site manager Terry on my moving-in day.
Thank you Cottier Grange Team 😊.

I've recently completed on a new house purchase at the Cottier Grange estate in Prudhoe and found the whole process to be very smooth and enjoyable.

Luke the Sales Executive has been most helpful during each stage of the buying process, from making the initial reservation through to completion. He has been efficient at responding to emails and there was genuinely zero pressure when selecting options to pick anything expensive or beyond what I was interested in.

I am so far happy with the quality of the house. A few minor issues, which you would expect with any new build property, but no concerns around the quality of the build after spending a few days checking through the house.

I would recommend Gentoo Homes, and the Cottier Grange estate in particular has a wonderful setting and aspect.

We completed our house in October 2025 at Scholars Gardens.

The site manager Jack is approachable, friendly and extremely helpful. Even since moving in, the support and help received from Jack has been great and made moving into our first home so much easier.

Right from the start Luke was not pushy, very helpful and friendly.
The site manager Paul has also been approachable, helpful and friendly.
All in all we are very happy with all at Gentoo Homes.

We recently moved into our new home with Gentoo Homes, and the experience has been pretty positive from start to finish.

A special mention has to go to Jack, Emma and the wider team, who have been outstanding throughout. From the initial stages right through to settling in, they have been approachable, proactive and genuinely helpful. Any questions or queries we had were dealt with promptly and professionally, which gave us real confidence and peace of mind.

Since moving in, the team has continued to provide excellent support, ensuring everything has gone as smoothly as possible as we’ve settled into our new home. Their commitment to customer care have really stood out.

We’re very pleased with our new home and would highly recommend Gentoo Homes to anyone considering buying. The service we’ve received has been fantastic, and we’re grateful for all the support along the way.

fabulous experience with Gentoo homes, our property is wonderful and very attentive service from all the team. very pleased and cant wait to begin our journey in our new home. Pauline and Peter.

Just over 2 years on moving in to a brand new home we had water ingress through our kitchen ceiling.
Gentoo generously asked a sub contractor to repair..
A few years on the leak has returned...
Now NHBC will not get involved as a contractor has been to site without going through them.
Gentoo will not talk to us, now their contractor will not get involved as they don't want responsibility for any Gentoo design issues.....
Now up the creek with no paddle ....
Just hope it doesn't rain.....
Please stay away from Gentoo Juniper homes in the North East....

They say they are aware of situation but don't contact me unfortunately....

Moved in to 4 bed detached home 16 months ago. When speaking to customer service for ongoing problems in November and being promised callbacks by Lisa and Sandra (who I believe is the head of customer service), we have received none to date. Gentoo are living up to their deplorable reputation. I would not recommend this builder.

No customer service , don’t keep appointments, no respect for private property as use it as their own storage facility.
Use underhand tactics to avoid any responsibly going forward .
I strongly advise to purchase elsewhere with a reputable builder.

I purchased a "premium" property from Gentoo Homes in scholar gardens chapel park, but the experience has been a nightmare. It has been a year since I moved in, and critical issues remain unresolved.

DO YOU WANT YOUR NEW HOME FEELING GONE-COME AND BUY HERE
WANT TO GET THE LEAST QUALITY AND WORKMANSHIP-COME AND BUY HERE

Major defects include:

Structural & Exterior: Cracked and chipped brickwork that undermines the house's exterior quality.

Internal Workmanship: Terrible paintwork and poorly fitted internal doors—the "attention to detail" promised is nonexistent.

Safety & Damage: Ongoing water leaks that have not been professionally addressed.

Lack of Accountability: There is absolutely no follow-up. They have ignored my requests for 12 months, seemingly exploiting the community’s trust and the buyer's inexperience.

Gentoo Homes is happy to take your money for a high-end property but fails to deliver the quality or service to match. Save your money and avoid this developer.

Literally the worst company I’ve ever had the misfortune to deal with. Months of delays actually completing on the house that ended up being 9 months later than our original date. Since moving in we’ve been plagued with snags; some of which have been serious in nature and actually dangerous. Our roof had not been installed correctly which only came to light when tiles came off and landed on my car. That could have been a person! No use of the main bathroom for 4 months because of a tiling issue only to be followed by no use of the en suite shower for 5 months because of a leak. 1.5 years in and we still have snags to be resolved. Avoid!

** See addition below**
DO NOT BUY A HOME FROM GENTOO!
Was given a move in date for September. Not a single form of formal communication since September. You ring the office multiple times and they are absolutely clueless every single time.
Appalling service.
I repeat, DO NOT BUY FROM GENTOO!

Edit: Still ongoing poor communication, multiple minor and major snags, slow resolution, very poor finishing, cheap items, differences in layout completely different from build plans which was not communicated or agreed.
Never have I experienced such a poor service.
Avoid this company at ALL COSTS!

We have recently bought our home at Scholars Gardens which has been built by Gentoo. Since moving in they have been absolutely amazing! From keeping us updated with what’s happening on site to just being a massive support in general. Jack (site manager) has been amazing, so welcoming on site and again been great at keeping us up to date with what’s going on onsite. The idea of moving onto a new build site is daunting with the noise but the guys on here have been so considerate of the families moving in. Thank you so much!!

From sales to customer care, the whole company is just a shambles. We have been lied to over and over again and still to this day are no further forward. My mental health is in the pan through buying a house from this company.

We recently purchased our new home at Scholars Gardens, Chapel Park with Gentoo Homes, and the experience has been excellent.

From the very beginning, Sheena from the sales team has been amazing, always patient and supportive while our house sale was going through, and taking the time to explain everything clearly at each stage.

The process has felt smooth and stress-free thanks to her guidance. We’re now really excited to move in and start enjoying our lovely new home!

Louise and Sheena making the home buying process so much easier and always being so helpful. Lovely and welcoming ladies working at churchfield. Thank you so much.

We recently moved into Sweetbriar Park in Darlington more than a year after first selecting our plot.

At the time, Adele was amazing at answering all of our questions and putting our minds as ease as we worked to understand the process of buying a new build property and choose our options. She kept us updated regularly about how our future home was progressing. When Adele left, to be replaced by Callum, we were wary that we might not receive the same level of care. We shouldn't have been worried. Callum really supported us as we progressed to move-in day, battling concerns over stamp-duty increases and last minute issues with our mortgage that delayed our completion by a week. It was through this last week that Callum and Gentoo really showed how far they would go to support us in the move and took so much stress out of the process.

Now we're in the house and Lynne has been a great site manager, working to fix the minor snags that have cropped up. Though we're not yet through the list 100% - so can't make comment about this too much - we've been really pleased with the care and attention we've recieved so far, not to mention the quality of the build - our snagging inspector even suggested the finish inside the house was better than many he's seen.

I wouldn't hestitate to buy a Gentoo home again... but maybe not for a little while yet.

We recently purchased our home through Gentoo Homes and couldn't be happier with the experience. From start to finish, the team has been incredibly supportive, making the whole process smooth and stress-free.
A special thanks to Lynn, who was always available to answer questions and provided helpful updates every step of the way. Her friendly and professional approach really made a difference. As First-time buyers, she went above and beyond to explain every process.

Also, the site manager Jack, has gone above and beyond since we moved in. He's been responsive, attentive, and always willing to help with any questions we've had—nothing has ever felt like too much trouble.

Overall, Gentoo Homes has made our journey into our new home a genuinely positive one, and we’re so grateful for the care and support we’ve received from the entire team. We love our new home.

We are buying our Gentoo home in Newcastle and have found the help, support and service from Lynn, Jack and Sheena to be exceptional. They have provided valuable advice, timely reminders and excellent customer relations.