When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of rece... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... Se mere
Virksomheden har svaret
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... Se mere
Virksomheden har svaret
We have nothing but praise for the care and support given to us by Sanum ,who has always been available to deal with and help with our concerns in the most caring and courteous fashion. We have been... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Private Health Insurance Solutions.
Kontaktoplysninger
General & Medical House, Napier Place, PE2 6XN, Peterborough, Storbritannien
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,2
God
396 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I really appreciated communicating with…
I really appreciated communicating with Sanum as she is always so efficiently and thorough and always explains things in dept so that I fully understand in a very helpful and sincere manner.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Hazel,
Thank you for sharing your experience with us and your kind words about Sanum!
It's great to know that Sanum is always efficient and thorough when you speak with her, and that her clear explanations helped you feel fully informed throughout.
We'll be sure to pass on your comments to her - she'll be pleased to know her helpful and sincere approach made a positive difference to your experience.
If you have any questions or need any support, please do not hesitate to get in touch - Sanum and the rest of the team are always here to help!
Kind Regards
Confusion was cleared
Confusion was cleared with the help of Chelsea's input.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Robert,
Thank you for sharing your experience with us! We are so pleased to hear that Chelsea was able to clear up any confusion you were experiencing. We'll be sure to share your feedback with her.
If you have any questions or need any support, please do not hesitate to get in touch - Chelsea and the rest of the team are always here to help!
Kind Regards
My query was attended to quickly and…
My query was attended to quickly and resolved to my satisfaction
17. marts 2026
Besvarelse fra General & Medical
Hi Jane,
Thank you taking the time to share your feedback wit us!
We are delighted to hear that the team was able to attend to your query quickly and have it resolved to your satisfaction, we'll be sure to pass your kind comments back to them.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Besvarelse fra General & Medical
Hi John,
Thank you for sharing your feedback with us!
We're pleased to hear that your renewal query was handled quickly and efficiently. Providing prompt and effective support is something we always strive for, so it's great to know we met your expectations.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help
Kind Regards
Besvarelse fra General & Medical
Hi,
Thank you for taking the time to share your experience with us! We are delighted to hear that you find the team to be knowledgeable and good.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help!
Kind Regards
Be been with them a couple of years and…
Be been with them a couple of years and have found a responsive, helpful and straightforward staff and ethos.
So far so good..
12. marts 2026
Besvarelse fra General & Medical
Hi Lee,
Thank you for taking the time to share your experience with us!
We are pleased to hear that over the last couple of years you have found us to be helpful, straightforward and responsive.
If you have any questions or need any support please do not hesitate to get in touch - we're always happy to help!
Kind Regards
First class service from Jose at G&M
My first experience with Medical & General to making a claim so trying to negotiate what you have to do to make a claim and make sure you’re not exceeding their guidelines is a little stressful especially when you’re not well. After sending an email to G&M with questions Jose from customer service answered my email question quickly and even said I could contact him if I had any more questions he was happy to help me which settled my mind and also enabled me to contact my consultant’s secretary to make my appointment with the knowledge all was covered .. thank you Jose! So far so good with my new healthcare provider.. let’s see how it goes !
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi J Redmond,
Thank you for taking the time share your experience with us! We are so pleased to hear that when making your first claim Jose was able to respond to your questions quickly and provide the reassurance you needed. We'll be sure to pass on your kind words to him.
If you have any questions or need any further support, please do not hesitate to get in touch - Jose and the rest of the team are always happy to help.
Kind Regards
100% surport when needed
i needed advice reassurance help G M stood shoulder to shoulder with me . Chelsea is a credit to G M
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Mark,
Thank you for taking the time to share your feedback with us! We are delighted to hear about the wonderful service you received from Chelsea. It's great to know that when you needed us we were able to reassure and help you.
If you have any questions or need further support, please don't hesitate to get in touch - Chelsea and the rest of the team are always here to help.
Kind Regards
Very helpful and quick to assist with…
Very helpful and quick to assist with our issue.
Carole was very efficient with an instant resolution to our requirements.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Steph,
Thank you for taking the time to share your experience with us!
We are delighted to hear that Carole was able to resolve your issue efficiently and instantly. We'll be sure to share your kind words with her.
If you have any questions or require any support, please do not hesitate to get in touch - Carole and the rest of the team are always here to help.
Kind Regards
Fantastic trustworthy company,
Fantastic trustworthy Company. I have been with them for at least 30 plus years.
Always there when you need them and a lovely family ownership!
No problems when you need them.
Mrs Alice Coaley
4. marts 2026
Besvarelse fra General & Medical
Hi Mrs Alice Coaly,
Thank you for taking the time to share your kind feedback with us!
We truly appreciate your trust in us over the past 30+ years, and it's great to know that when you've needed us we've been able to support you.
If you have any questions or require any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Good service
Chelsea was very helpful.
But I wish this company would notify me when a claim response is in my correspondence on the portal.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Jerome,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found Chelsea to be helpful and we will be sure to share your kind words with her.
Your feedback about claim notifications has been noted and will be shared with the rest of the team.
If you have any questions or require any support, please do not hesitate to get in touch - we're always here to help
Kind Regards
When your wife faces an eyesight issue…
When your wife faces an eyesight issue out of the blue and she fears a loss of vision even with health cover the experience is traumatic in the extreme.
Immediately we contacted our health insurance company we were full of fear and worry of not knowing what the diagnosis could be.
We spoke to their representative Chelsea Walker and irrespective of our worry she listened to our difficult circumstances showed us from the outset an empathy for our predicament then she listened to our fears and then exuded both a calm and understanding manner throughout coupled with an exemplary and fully professional approach before She then began liaising with her underwriters to ensure we had the requisite cover to then grant authority to ensure we were able to see our consultant within hours.
Then she wished us well both before the first and all subsequent appointments to date and had the courtesy to contact us after every attendance to see if there was anything else we needed and reassured us that all we had to do was ask.
More recently we also spoke to her colleague Ethan Hogan who displayed the same consideration to our circumstances and listened to what we said and he again displayed the same professional approach and kindness to make us feel at ease
Truly we could not ask for anything more just to say thank you to all concerned for helping us whilst treatment for my wife remains ongoing.
We have no hesitation in recommending these insurers to anyone.and we do not believe you will find any better insurers anywhere else.
5. marts 2026
Besvarelse fra General & Medical
Hi Alan,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that Chelsea and Ethan provided you with the support and assistance you needed during such a worrying time.
It's wonderful to hear how much of a difference Chelsea made. Providing empathy, reassurance and clear guidance is incredibly important to us, and we are pleased that she was able to listen and act quickly.
We're also very glad that Ethan was able to offer the same level of care and professionalism when you spoke to him.
We wish your wife all the best with her ongoing treatment.
Kind Regards
Stes clients from brokers with no…
Steals clients from brokers with no warning. Shoul be illegal. Scammers.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Aaron,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Once I achieved contact with the…
Once I achieved contact with the renewals team, the service was very good but it took 4 phone calls and 2 emails before the issue of renewal was resolved.
25. februar 2026
Besvarelse fra General & Medical
Hi Leslie,
Thank you for taking the time to share your feedback with us!
We're really pleased to hear that once you connected to out Renewals Team you found the service very good and that your renewal was successfully resolved.
If you have any questions or require any support, please don't hesitate to get in touch.
Kind Regards
delay in claim still waiting for it to be oked
first you have to submit a claim via the website
you then wait , make calls told it takes 5 working days to process the claim after 10 working days and further calls now being told their underwriters are very busy.I AM NOT INTERESTED IN YOUR ISSUES , just proves its a insurance business and not a company who deal with health care.
please do not reply with our standard contact the 0800 number total waste of my time
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi A Co,
Thank you for taking the time to share more feedback with us.
Our claims process is designed to ensure all medical claims are assessed accurately and fairly, which does require submission via our website and review by the underwriter. However, we respectfully disagree that this reflects a lack of focus on healthcare.
Kind Regards
Really great support in understanding…
Really great support in understanding the different levels of medical cover..
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Andrew,
Thank you for taking the time to share your experience with us. We're pleased to hear that our support helped clarify the different levels of cover.
If you have any questions or need further support, please don't hesitate to get in touch - we're always happy to help!
Kind Regards
Delaying tactics to avoid processing claims
Called G&M to make a claim, the person on the phone was no help whatsoever and I still needed to do everything online. You submit documents like the referral letter, but cannot verify anywhere if they went through, nor an acknowledgement email is sent either. Their website is stuck in the 80s, you go in circles trying to get basic stuff done.
It took several days to get back to me on my claim, when any other insurer would process it over the phone and give you an answer. And now G&M are using more delaying tactics to avoid processing my claim, asking me to fill out paper forms to get medical history released before allowing my son to see a paediatrician, as per the referral. In the meantime, he carries on with the persistent symptoms and no care. I couldn't recommend G&M any less. This is in fact the worst health insurance I ever had to deal with.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Carolina,
Thank you for taking the time to share your feedback with, and we are sorry to hear that your experience with us hasn't been a positive one.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Everything about this company is slow,
Everything about this company is slow,
To getting approvals for claims, to the their terrible customer service. Damian takes forever to reply to calls and emails, it's a one of the worst insurance companies to deal with.
The only thing they are quick on, is increasing the premium each year, by a riduclous amount too.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Jagr,
Thank you for taking the time to share your feedback with, and we are sorry to hear that your experience with us hasn't been a positive one.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Great Health insurance
Generally I am really satisfied . My questions are always answered and the team are knowledgable and very professional. I just wish it was a little quicker to get an authorisation . Sometimes it can be incredibly quick and other times it’s takes too long especially if you really need to see a consultant or have some physio or osteo. The private GP access is fantastic. Almost instant.
The website is easy to use, emails are dealt with quickly and there is always a copy of the letter posted as well as accessing it online. In fact the posted letter may not even be necessary because you can print it off or download it yourself without extra paper waste
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Tracie,
Thank you for taking the time to share your experience with us!
We are pleased to hear that you are satisfied with the service and that our team has been knowledgeable, professional and responsive in answering your questions. It is also encouraging to know that you value the private GP access, the ease of using the website, and the efficiency of the email and correspondence processes.
We appreciate your honest comments regarding authorisation times, your feedback has been noted and will be shared with the team.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help.
Kind Regards
Sanum in Customer Relations
Sanum in Customer Relations processed 2 claims recently over Christmas despite dealing with underwriters and therefore G&M gave me a speedy and effective service at a worrying time.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Mike,
Thank you for taking the time to share your experience with us! We are delighted to hear that Sanum was able to process your claims efficiently, particularly during the Christmas period. We understand how important timely support is at such a worrying time, and we are pleased to hear that Sanum was able to provide you with speedy and effective service.
If you have any questions or need any support, please don't hesitate to get in touch - Sanum and the rest of the team are always happy to help.
Kind Regards
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.