Carole was so patient with me. Getting me to where I needed to be in order to get the information I wanted. She was professional and friendly and calmed me down from my frustrated state. All around... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... Se mere
Virksomheden har svaret
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone s... Se mere
Virksomheden har svaret
Absolutely useless. When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land. Secondly, these records will be looked at in inf... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Private Health Insurance Solutions.
Kontaktoplysninger
General & Medical House, Napier Place, PE2 6XN, Peterborough, Storbritannien
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,2
God
384 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Carole was so patient with me
Carole was so patient with me. Getting me to where I needed to be in order to get the information I wanted. She was professional and friendly and calmed me down from my frustrated state. All around excellent service. Thank you!
19. juni 2026
Uopfordret anmeldelse
Responded quickly to claim form and…
Responded quickly to claim form and answered questions readily. very helpful.
18. juni 2026
Uopfordret anmeldelse
Rachael is knowledgeable and friendly
Rachael is knowledgeable and friendly. Provided helpful answers to our questions.
29. maj 2026
Besvarelse fra General & Medical
Hi Harry,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that you found Rachel knowledgeable and friendly, and that she was able to provide helpful answers to your questions.
We'll be sure to share your kind comments with her!
If you have any questions or need any, please don't hesitate to get in touch - Rachel and the rest of the team are always happy to help
Kind Regards
Carole
Carole is amazing. Always so helpful when I personally am stressed over procedures
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Marion,
Thank you for taking the time to share your kind feedback about Carole with us!
We are so pleased to hear that she was able to offer helpful support, especially during a stressful time for you personally. We'll be sure to pass along your kind words to Carole, who we're sure will be thrilled to hear about the positive impact she's had on your experience with us.
If you have any questions or need any support, please don't hesitate to get in touch - Carole and the rest of the team are always happy to help
Kind Regards
This is my first time experiencing…
This is my first time experiencing claiming through my private healthcare. Carole has been really helpful by responding to my questions in a timely manner via email, when speaking to her over phone she a warm and friendly manner. She has taken the time to go above and beyond to find me a consultant in my area.
Thank you for your support Carole!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Nee,
Thank you for taking the time to share your experience with us!
We're delighted to hear that Carole was able to support you during your first claim experience and help make the process feel easier and more reassuring.
It's wonderful to know Carole's warm and friendly manner made such a positive impression. We'll be sure to pass along your kind feedback on to her, and we're especially pleased she was able to go the extra mile in helping you find a consultant in your area.
If you have any questions or need any support, please don't hesitate to get in touch - Carole and the rest of the team are always happy to help
Kind Regards
very helpful and reliable about calling…
very helpful and reliable about calling back and getting things done
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi,
Thank you for taking the time to share your feedback with us!
We're so pleased to hear that you had a positive experience and that you found the team to be helpful and reliable.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help!
Kind Regards
Constructive and helpful
The medical situation and claims have been complicated. It was all dealt with constructively and helpfully and with kindness and sensitivity. Greatly appreciated.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi J G,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our team to be helpful, kind and supportive throughout your experience.
Providing a caring and considerate service is very important to us, and your comments will be greatly appreciated by the team.
If you have any questions or need any support, please don't hesitate to get in touch - we're always happy to help
Kind Regards
My phone call today with Raechel was…
My phone call today with Raechel was very helpful, as I was worried about whether my request for a claim had arrived. She put my mind at rest
Thank you for your excellent service
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Anne,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that Rachael was able to provide reassurance and support during your recent call.
We'll be sure to pass along your kind words to Rachael, who we're sure will be pleased to hear about the positive impact she had on your experience with us.
If you have any questions or need any support, please don't hesitate to get in touch - Rachael and the rest of the team are always here to help.
Kind Regards
Dealing with health insurance companies…
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place!
One standout exception to the rule is Chelsea-Anne Walker, a wonderful Client Relations Team member at General & Medical. In all my many dealings with her she has gone above and beyond - she is thoughtful, careful and prompt and efficient. She has helped me hugely and I am very grateful. I can't commend her highly enough. Someone should give that woman a pay rise!
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Kate,
Thank you so much for taking the time to share your kind feedback about Chelsea with us!
We understand that when your health is a concern, dealing with insurance matters can sometimes feel overwhelming, so it is great to hear that Chelsea has been able to make the process easier and more reassuring.
We'll definitely make sure to share your kind words with Chelsea, who we're sure will be delighted to hear your comments.
If you have any questions or need any support, please don't hesitate to get in touch - Chelsea and the rest of the team are always happy to help.
Kind Regards
Rachel provides consistently excellent…
Rachel provides consistently excellent care at general and medical healthcare. She is knowledgeable, attentive, and takes the time to listen and explain things clearly. Her calm and professional manner makes appointments comfortable and reassuring. I always feel well cared for and confident in the guidance she provides. Highly recommended.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi M Nicholls,
Thank you for taking the time to share your lovely feedback with us!
It's great to know that Rachael's calm and professional manner had a really positive impact on your experience with us, and that she made you feel comfortable and reassured.
We'll be sure to pass along your kind words to her, and we're sure she'll be thrilled!
If you have any questions or need support, please don't hesitate to get in touch - Rachael and the team are always happy to help
Kind Regards
Great Customer service
The agent that called, Ethan Hogan was very helpful and knowledgeable
5. maj 2026
Besvarelse fra General & Medical
Hi Adewale,
Thank you for taking the time to share your kind feedback about Ethan with us!
We're delighted to hear that Ethan was able to provide such helpful and knowledgeable support throughout your experience. We'll be sure to pass your feedback on to him, as we know it will be greatly appreciated.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Ethan was amazing
Ethan was amazing. He reviewed my account and returned to me with a comprehensive explanation of my options, he did this in a very timely fashion.
He emailed the details to me and followed up with a phone call. He was polite and courteous and made me feel comfortable with my understanding of the cover available to me. Never once during my interactions with Ethan did I feel overwhelmed or undermined.
Ethan is a credit to General and Medical and I am grateful to him for his time and efforts.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi R Tustin,
Thank you for taking the time to share your lovely feedback about Ethan with us!
We're very pleased to hear that Ethan was able to provide a clear and comprehensive explanation of your options, and that this was delivered both promptly and in a way that supported your understanding.
It's especially encouraging to know that his approach, both email and follow-up call, helped you feel comfortable and well-informed, without feeling overwhelmed.
We'll be sure to pass on your kind words to Ethan, who we're sure will be delighted he made such a positive impact on your experience.
Kind Regards
Very helpful sales executive, Ethan
I found Ethan to be very helpful today on the phone and also in a pleasant follow up email.
He shows understanding, is not pushy and has a nice manner.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Belinda,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that Ethan was so helpful during your call and that his follow-up email was equally pleasant. It's great to know he provided support in a way that felt understanding and pressure-free. We'll be sure to pass your comments on to him - he'll really appreciate it.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always here to help
Kind Regards
Good experience went through application no issues
Good experience went through application pretty quickly and addressed all my points
27. april 2026
Besvarelse fra General & Medical
Hi,
Thank you for taking the time to share your experience with us!
We are so pleased to hear that your application process went smoothly and quickly and all of your points were addressed.
If you have any questions or need any support, please don't hesitate to get in touch
Kind Regards
Ethan was super genuine and human
Ethan was super genuine and human. I hope the policy renewal rates are as good!
24. april 2026
Besvarelse fra General & Medical
Hi,
Thank you for taking the time to share your feedback with us! We're really pleased to hear that Ethan made such a positive impression and provided a genuine and personable experience.
We'll be sure to pass your comments on to him - and we're sure he'll be delighted with your kind words.
If you have any questions or need any support, please don't hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Good natured and made every attempt to…
Good natured and made every attempt to help. Very good to get a follow-up email.
24. april 2026
Besvarelse fra General & Medical
Hi,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you felt supported throughout and that the follow-up email was helpful. We always aim to provide clear, attentive service, so it’s great to know this made a positive difference to your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we're always happy to help
Kind Regards
Great Service
Rachael from the healthcare team at General & Medical was really helpful and resolved all my queries clearly and efficiently. Great service - thank you!
21. april 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Shivani,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that Rachael had such a positive impact on your experience, and that she was able to resolve all your queries clearly and efficiently.
If you have any more queries or need any support, please don't hesitate to get in touch - Rachael and the rest of the team are always happy to help.
Kind Regards
Excellent and fast communication…
Excellent and fast communication dealing with the matter at hand immediately.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Ivor,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you found our communication to be both prompt and efficient, and that the matter you were experiencing was handled without delay. Providing a responsive and seamless service is very important to us, so it's great yo know this was reflected in your experience.
If you have any questions or need any support, please do not hesitate to get in touch - we are always happy to help!
Kind Regards
This is a truly awful company
This is a truly awful company. They make the claim and the authorisation process extremely complicated on purpose while pretending to be "helpful" with a view of customer making a mistake or giving up. In case of the former, they would make you pay making the product worthless. I have nothing but total contempt for them.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra General & Medical
Hi Bo Bolai,
Thank you for taking the time to share your feedback with us.
We would love the opportunity to discuss the points you have raised in your review with you directly. If this is something you would like to discuss in more detail please don't hesitate to contact us on 0800 970 9442 or email us at info@generalandmedical.com.
Kind Regards
Personal Service
G&M put in a call to me and managed to hold the price on renewal this year, very much appreciated, thank you. Ethan was also very good on the phone, I enjoyed talking to him.
27. marts 2026
Besvarelse fra General & Medical
Hi D Luther,
Thank you for taking the time to share your experience with Ethan with us!
It's great to know that your renewal needs had been met and that you enjoyed speaking to Ethan. We'll be sure to share your kind words with him!
If you have any questions or need any support, please do not hesitate to get in touch - Ethan and the rest of the team are always happy to help.
Kind Regards
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.