Honestly outstanding service! Really impressed!! I forgot my suitcase on the train at Gatwick airport (yes very silly), went to one of the staff members, expecting to hear something like ‘nothing... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When GTR took over the Gatwick Express franchise they inherited a frequent and reliable service which ran every 15 minutes and hourly after midnight. Fast forward a few years and GTR have decimate... Se mere
When the train isn't running, you shouldn't sell tickets for it! Because of railworks (which is fine) there weren't any Gatwick Express trains, but I bought an expensive express ticket for 19 pounds b... Se mere
Horrific experience! We were left stranded at Victoria station when the train cancelled last minute. Hundreds of us were on the platform and were told to go to London Bridge. Had to spend hundreds on... Se mere
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Trains cancelled without notice
Beware. GE is now regularly cancelling off-peak trains on weekends to save money. You only get the warning after you purchase (outrageously expensive) tickets and arrive on the platform. Taking a car next time. Not worth missing the plane and stress.
Quick & Ok. Little Expensive
This is an ok way to travel into London from the airport. But, it is quite expensive in my opinion. We were told it might have been cheaper to get a slower train, but not sure how accurate that was. Anyway, we wanted to get into London quickly as we only had a couple of days. It is what it is and it did the job. No real grumbles with the company. Very efficient, but just a little expensive.
Could be better
Well it is great to have though #t of this service unfortunately I do think that it is to expensive for the service! I'd rather pay 10£ an use the normal service ok it takes half an hour longer but at least I know at that the train will arrive mostly on time! 3 time I took Gatwick express to go quicker well it took the same time as a normal train really slow for the express.. and nearly missed my flight..
Terrible service
I try as much as I can to avoid using your services because of the expensive rates that you are offering. Unfortunately, this morning I was unlucky enough to book another ticket in order to arrive as soon as possible in London. Not only the train was late but the carriages were so crowded that we had to stand-up during the entire trip.
Deteriorating service
Over the last 5-6 years I have weekly been using Gatwick Express when commuting for work from Gatwick Airport into London. The service has gradually deteriorated which is impacting the journey time and my ability to schedule meetings in London accurately.
i) The price charged is a premium price for what is turning out to become a mediocre product. What is also a bit perplexing is that customers from Brighton, going through Gatwick Airport on the same train are paying much less – even though they get the same service and more importantly occupy space/seats in the carriages;
ii) The word ‘Express’ has become an oxymoron, as the train service in the morning is regularly 5-30mins delayed. This is a nuisance and not acceptable for me as a commuter;
iii) On top of the delays, there seem to be several gating points where the tickets are checked (3 in total) – and they delay at Victoria Station in front of the turnstiles with a home printed is often very significant (on top of the journey delay!)
The service (product) is not satisfactory and causes a lot of grief and disturbance to the working day.
Overpriced for what it is
I've seen a significant drop in service quality at Gatwick express within last few years. I used to be able to buy my ticket on board of the train. Not anymore. You have to queue for 15 min at Gatwick just to buy a ticket. Gatwick express is late by 5 to 30 min on a regular basis. This service seized to be an 'express' as far as I'm concerned. A Southern train will do the same service for you but only much cheaper.
easy always works
always uses it to get from gatwick to london, as it is much faster than anything else!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








