Avoid this company. I ordered on 6th June and almost 3 months later had to go through my credit card company just to get my money back. The company director/manager Anthony point blank lied to me on... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Took a week or so before delivery could be arranged. Although a kerbside delivery was expected the driver offered to help move plant. Luckily wasn't too heavy and I could do myself Tree itself seems... Se mere
Virksomheden har svaret
The staff are always helpful and friendly. I received my cactus plant today and I am delighted with it. It is a good size and is very healthy. I've noticed that often cactus plants from the Internet c... Se mere
I ordered a selection of Portuguese Laurel plants to replace an old hedge that had become patchy over the years. I chose Garden Plants Online because the plant sizes and descriptions were much clearer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Kontaktoplysninger
Guildford, Woking , Storbritannien
- 0203 1375 159
- www.gardenplantsonline.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant ordered 2 mature ivy
Brilliant ordered 2 mature ivy, expecting them to be about 24" tall, WOW they are as tall as me. (5ft 5) . Excellent would definitely order again and recommend 👍
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Gill,
Thank you for your positive review!
I am delighted to hear you are pleased with your beautiful Ivy plants! I'm sure they will look wonderful in your garden.
As a token of appreciation for your review we would love to offer you a promo code to use on your next order with us. Please contact us when you wish to place and we will be happy to apply this for you!
Arrived ok but did not get days warning…
Arrived ok but did not get days warning ! Plants of good quality as usual .
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi David,
Thank you for leaving a review.
I am happy to hear your plants arrived to you and are in good condition again!
We apologise you did not receive an update on the 13th when this order was delivered and hope it did not inconvenience you. An automated email was sent on the 11th to advise this drop could be delayed due to traffic along the route.
If you do plan to order again, we can leave a note after placing the order for the driver to give you a call before he delivers anything to ensure this doesn't happen again!
Besvarelse fra Garden Plants Online
Hi Nathan,
Thank you for leaving a positive review!
I am delighted you were happy with our service and received your order in good time.
We hope to assist you again in the future!
Ordered star jasmine
Ordered star jasmine. Absolutely beautiful. Big , healthy plant with lots of new leaves and flower buds. Delivery took a few weeks , but that’s fine . Will definitely be ordering more things from them .
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi There,
Thank you so much for your review.
I am so happy to hear you are pleased with your beautiful new Star Jasmine!
Some of our plants take longer to import for our nursery in Italy due to transportation measures and sourcing but we are so happy you stuck with us along the journey.
As a token of appreciation for your positive review, we would love to offer you a discount on your next order with us!
Excellent service from start to finish…
Excellent service from start to finish of transaction. Competitive price .. kept me informed throughout process & delivery .. ecceptionally pleased with plant
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Joe,
Thank you for your kind review.
I am delighted to hear you are pleased with our service, delivery and especially your beautiful new plant!
Your feedback is greatly appreciated and we hope to assist you again in the future.
Awfull company !!!!
Awfull company !!!!! Do not trust !!!
I ordered a Musa basjoo in a 25ltr pot (128 pounds including postage )however what arrived here was a damaged ( in transit I think ) Musa in a pot so small in actually fitted inside a bucket !!!! So deffinitly not a 25 ltr pot . I was furious , so garden plants online were going to send the plant I actually ordered , just now the delivery driver turned up with a Musa basjoo in a pot that’s looks the same size as the previous one so NOT A 25ltr pot !!!! I did not accept the delivery and the driver took the inferior Musa basjoo with him that had been delivered weeks ago .If you cannot source Musa basjoo plants in 25ltr pots you should not offer them for sale!!!!! I paid for a top of the range and that is not what you providing ,
You promised to send me the plant I ordered and you have not done that . I want a full refund !!!!! You are still offering Musa basjoo in 25ltr pots for sale , can you actually source these ?????????? So I have paid good money and still have nothing .
I will in future shop at independent garden centres where I can see what I am actually buying and I can see the people I’m dealing with.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Nicolas,
Thanks for letting us know.
We’re sorry the replacement was also not accepted. We’ve now updated the case accordingly and will proceed with the refund request as previously advised. You’ll receive an email in the next few working days confirming cancellation and the refund details.
To clarify, Musa basjoo in 25L pots can be sourced and is something we do supply through our nursery network, however availability can occasionally be affected by seasonal stock levels and grower batches. We are actively reviewing what was dispatched in this case to ensure it matches the listing specification.
We understand your disappointment and have logged your feedback regarding the plant size and listing so it can be reviewed with our nursery and courier partners.
ordered a magnolia in July 2024
I ordered a magnolia in July 2024. Delivered after delay as they said it was difficult to source. Arrived in autumn so didn't realise until the spring that it was the wrong type. I was told just to keep the wrong one and they would give me free postage for the correct one.Since then they have been trying to source the correct one. Initially i was kept reasonably well updated for the first delay however in october 2025 I contacted them to ask for an update. They apologised for not getting back to me, they said there had been a major change of staff. They then said early in the new year 2026. There followed several promises of dates in april, in fact one e mail states end of spril at the latest. Finally someone told me on the phone that it would definitely be delivered on 11 may. We were getting back from holiday the day before and I wanted to be ready to receive it. We stayed in but as we hadnt heard from the delivery company or the plant company I phoned to check when it was likely to arrive. It turned out they still hadn't one in stock. When I expressed frustration they said oh we can get one to you next week! I dont understand how you can advertise a plant for sale when you don't know if you have a source. I have now asked for a refund although I havent had acknowledgement of my e mail requesting this. They got 2 stars rather than 1 star due to initial contact and Ruby was nice to deal with. The response to my review was disappointing as I felt , apart from saying the wrong plant was delivered in winter, when it was autumn( mistake on my part) my comments were correct. I didn't just off the top of my head expect to have a plant delivered the day I got back from holiday, that would be delusional. I was actually told it would be delivered that day. I hope this is finally resolved when I get my refund.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Thank you for your detailed review.
It’s always helpful to receive a fully narrated timeline of events, even where it differs somewhat from our records.
Your placed your order in July, in August as it is a quiet period we have no deliveries operating this month for a couple weeks, you received your plant in September (Autumn).
As mentioned throughout the process, sourcing living plants is inherently dependent on availability at the time of dispatch—not at the time of initial confirmation, nor at the time a delivery is optimistically anticipated after a holiday.
Magnolia sieboldii in a 125–150 cm size is a specialist ornamental shrub that is a variety harder to source but our growers were working to get this for you and replace your initial plant received.
We also note your frustration regarding updates. These were provided as and when stock information was confirmed, rather than as placeholders or assumptions.
We trust this brings the matter to a close and wish you better alignment between expectations and reality in future orders elsewhere.
Poor quality plant
Unfortunely the bougainvillea I bought arrived very pot bound, dry and the top of the pot was covered in moss. The leaves look very tired and some are brown. I sent photos and was told that the roots are healthy and moss is harmless. I’m in the trade and it’s a sign of poor plant management. I was offered a discount off my next purchase which I won’t be taking.
Their response says it all. For the record I have extensive horticultural experience.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Antonia,
As per our drivers photo and photos you received from ourselves, we explained to you that due to transport shock, certain plants may undergo stress at times which is normal when moving plants from our Italian nursery to the UK. Bougainvillea can be sensitive to changes in temperature, light, and watering conditions.
Yes, moss is harmless and simply develops from moisture over time. It does not indicate disease or poor plant health. We have also given advice for steps to help repot and remove leaves as new ones will continue to establish.
Our plants are sourced, grown and handled by our experienced growers in Italy, then to the UK with our drivers. You may be in ''the trade'' as a designer but your claims of ''poor plant management'' would be untrue.
We are more than happy to withdraw our offer of a discount in goodwill on a future purchase in response to this negative review as customers such as yourself are best to go to a local garden centres or Amazon.
Amazing plant arrived
Amazing plant arrived; Cordyline Palm. It arrived in a really healthy condition. Well worth the money. Would definitely purchase another or other plants from Garden Plants. Very happy.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Anne,
Thank you for your review!
I am delighted to hear you are pleased with your new Cordyline Palm.
We look forward to assisting you again in the future!
Huge climber for the fence
Bought a huge climber for the fence. It was well over the 6ft I was expecting and very healthy looking. Did have a bit of a wait for delivery but they kept me informed. I thought it was great value for money and has given immediate impact now its planted and spread out along the fence. Could not have got such a good deal at garden centre and worth the wait.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Steve,
Thank you for your positive review!
I am delighted to hear you are pleased with your plant and overall experience with us.
We look forward to hopefully assisting you again in the future.
"So happy with my new Gala Apple Tree
"So happy with my new Gala Apple Tree. It arrived a bit tired from the trip, but three days later, it’s looking healthy and strong. I’m amazed at the size—it’s much bigger than I anticipated for the price, especially compared to other sites. I can’t wait for next spring to see it flower! Garden Plants Online is now my go-to recommendation."
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Eliot,
Thank you for your review!
I am delighted to hear you are pleased with your beautiful new Apple Tree. As our plants are transported from our nursery in Pistoia Italy, they may undergo some stress while being out of their natural habitat, however, this is totally normal and we are delighted after you took great care after a few days that it came back looking healthy and strong!
We would love to see the progress of your plant next spring and cannot wait to assist you with your next order.
As a gesture of appreciation for your kind review, we would love to offer you a discount on your next order with us!
Strong healthy plants
Although I waited a long time for delivery of my order I was kept up-to-date about its progress. I am really pleased I waited as my plants arrived well packaged, strong and healthy and look great in my garden. I would order again from this company.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Julie,
Thank you for your review.
I am delighted to hear you are pleased withn your order and our service!
As our plants do come from our nursery in Pistoia, Italy, sometimes lead times can be extended while our growers our sourcing your products due to transportation delay from Italy to the UK.
We are so greatful for your patience when waiting for your order and would love to offer you a discount on your next order with us as a token of appreciation!
I highly recommend this company
I highly recommend this company, I ordered a rare apple tree, to be honest I was expecting, for the price a small one stem twig, I actually received a 6ft + aged, healthy tree ! I was very shocked.It looks lovely, the firm kept me updated throughout,I honestly don't know where the bad reviews come from? Also I was informed that if not happy to contact them, and they will sort it out.Excellent 👍
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Catherine,
Thank you for your kind review!
I am delighted to hear you are pleased with the process of our service as well as your beautiful apple tree you have received!
We are so grateful you stuck with us through the whole process and looked past the negative reviews some have left. Our small team always work relentlessly to provide the best service and products to our customers but unfortunately, not all can be pleased.
As a gesture of appreciation for your positive review, we would love to offer you a discount off yiur next order with us.
extremely misleading delivery times
The website does not clearly state what plants will have longer delivery times, I paid £85 for a delivery that stated 10 working days. It will be a month when the plants are finally delivered despite being told 10 days ago and then again 5 days ago that they were ready for dispatch. They refused to refund the items which is also not clearly stated when you order. I would not recommend ordering from this website
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Nicola,
As our plants are grown in our nursery in Pistoia, Italy and as listed on our website ''Subject to product availability delivery can take longer period if we might need to move product from Europe to the UK or in some occasion search for a specific variety or size you expecting.''
You may have missed '' if its regular UK based stock item, we aim to deliver within 3-5 working days, however if you order something very special, we will have to move it for you from our Italian nursery which usually take around 10-12 days, however might take longer. Almost every product we delivering within 30 days, however sometimes customers ordering seasonal plants which are not ready yet for the season,''
Under all products on our website it states the estimated date of delivery depending on your postcode and under the product in Delivery Information you will find all the information you need here.
We wished to get this earlier to you however, due tue to un controllable situatiuons during the transportation of your item, it would be later but still within the timeframe explained above.
Our Operations lady emailed you on Friday to advise she will get back to you today (Tuesday) regarding an update from management for the refund of the delivery charge you requested to discuss.
I highly doubt this will be approved after leaving this review before we could try come to a resolution with you.
Plants were stunning
Plants were stunning, exactly as I ordered.Service and advice I received was first rate 👍
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi There,
Thank you for your review.
I am delighted to hear you are pleased with your new plants as well as our service provided!
We hope to assist you again in the future.
Excellent service from order to…
Excellent service from order to delivery. Lovely large specimen shrubs. Would definitely use again.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Tommy,
Thank you for your kind review.
I am delighted to hear you are happy with your new specimen shrubs and service provided.
We look forward to assisting you again with your next order!
I Have Completed A Mature Garden Within 10 Months!
I have just completed designing a Mediterranean Climbing Wisteria, Climbing Jasmine wall garden working with a small garden landscape design.
I have built the big into the mini.
A Royal Heritage garden design concept.
Thank you to The Garden Plants Online for selling me such amazing plant species.
Like a 700 cm in height Wisteria floribunda Black dragon. A 600 cm in height White star Jasmine award winning to name a few of the plants. I have been able to create a mature garden within 10 months.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Spider,
Thank you for your kind review!
That is wonderful to hear, we would love to see how beautiful your garden looks. I am delighted to hear we were able to provide you the perfect plants for your garden design.
Wisteria floribunda Black dragon and White star Jasmine are such stunning specimens and a great choice you made!
Your feedback is so greatly appreciated and we would love to offer you a discount as a kind gesture for this review on your next order with us.
Paid for large, got sent small, out of pocket £100
Unfortunately having paid £150 for a tree in the largest size option, they sent me the smallest (advertised at £65). When I raised it, the first response was to try to explain why it was my error and they had sent the right plant. When I sent measurements and screenshots from their website, they told me that unfortunately they didn't have the large size, so refunded me the difference in price. However, they refunded the difference to the medium size (a £96 plant), not the difference to the small size that they sent. And in any case I didn't want the small size. They have now gone silent, and I have paid £96 for a small plant that I didn't and don't want. What they sent was not what was advertised, and they are not sorting it out.
They have replied here to deny my claims, but I have photos, and of course still the 5 litre pot plant. But this misses the point - even refunding the difference to the small plant would still not be what I want, and would still leave me out of pocket for a plant I didn't want. They advertised X, I paid for X, they gave me something different I didn't want, and refuse to return and refund. And as you can see below, imply its my error. It's a trading standards issue.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Ben,
As discussed with our Customer Service agent and management it was advised that the 10 litre was unfortunately sent in error from our Italian nursery rather than 15 litre.
It was infact the 10 litre delivered '''medium'' sized plant and not 5 litre as per your claims.
You were refunded the correct amount and had also been given a 10 pound promo code to use on the 3rd of March.
As the 15 litre pot is unavailable you were refunded the difference as per dimensions given.
All sorted.
Unfortunately I was Unable to remove previous 1* review. Issue now resolved. The company has since refunded me and addressed the concerns raised. Updating to reflect this.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Yvette,
Thank you for leaving a positive review.
I am delighted that we were able to resolve this matter for you and appreciate you attempting to remove your review and leaving us a 5*!
All the best.
Overall Very Happy with Delivery & Plant
Very good sized plant and arrived safely but was very dry. Needed a lot of hydration. Would definitely use Gardenplantsonline again and would recommend. Good value compared to other sites.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Chris,
Thank you for your review.
I am happy to hear you are pleased with your plant received and that our website was better than others you have seen!
Regarding the condition of your plant when delivered, as our plants are transported from our nursery in Pistoia, Italy, at times some plants may undergo stress due to being out of they normal habitat and conditions on the van. However, once the proper care, water and planting is given to your new specimen they will be sure to establish very well as expected .
We look forward to assisting you with your next order!
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