Avoid this company. I ordered on 6th June and almost 3 months later had to go through my credit card company just to get my money back. The company director/manager Anthony point blank lied to me on... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Took a week or so before delivery could be arranged. Although a kerbside delivery was expected the driver offered to help move plant. Luckily wasn't too heavy and I could do myself Tree itself seems... Se mere
Virksomheden har svaret
The staff are always helpful and friendly. I received my cactus plant today and I am delighted with it. It is a good size and is very healthy. I've noticed that often cactus plants from the Internet c... Se mere
I ordered a selection of Portuguese Laurel plants to replace an old hedge that had become patchy over the years. I chose Garden Plants Online because the plant sizes and descriptions were much clearer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Kontaktoplysninger
Guildford, Woking , Storbritannien
- 0203 1375 159
- www.gardenplantsonline.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Great service and value for money
Ordering my 2 Musa banana plants was easy, delivery timescales were clear and the plants arrived in very good condition. I would certainly say that Garden Plants Online are very good value for money and have great customer service! Recommended I will certainly use again!
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Andy,
Thank you for your positive review!
I am delighted to hear you are pleased with your two new Musa plants as well as our deliviery and customer service you received.
We look forward to assisting you again for your next order with us!
Terrible service not wort any penny
Terrible service, plants delivered was nothing like those advertised, missing plants on delivery, dead plants. Reached to them straight on the day and was told that all will be replaced what was wrong but still not received it. Partial order was not ready from Italy and they were keep delaying delivery so I decided to request refund but after more than week still no money even when they state it was made week ago. Avoid unless you don't care about quality or if you get your delivery this or next year.
Edit to gardensevice comments:
- on 25th May you received pictures and description of problem with hydrangeas. Out of 50 sent (40 vanilla and 10 lime) 1 was missing and 7 poor quality. This is 16% of plants delivered.
- I have mentioned on 25th may email that neither plant is mature as per pictures on website
- I have email confirmation last week Wednesday 3rd June that refund is approved and will be with me by end of week. I called Friday 5th June that it's end of week and there is no refund and was advised that was typo and refund will be with me by Wednesday 10th June . On Tuesday 9th June I emailed to get confirmation whats going on with my return and only when I threatened of legal actions you sent me email after 16:30 that refund has been proceed on 9th June.
- on every email requesting details of poor plants I have referred you to my email from 25th of May. How many times you need to be told that 8 hydrangeas is affected and i now need additional refund of £167.10?
Get your facts together before you replay.
Appalling service.
Stop arguing with customers, listen to them, maybe one day your service will get better.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hello Wojciech,
Your refund for your 20 Japanese Forest Grass has been confirmed and received. We made you aware of the extended lead time of these due to them not being ready yet in this size and as you were unhappy to wait further, we refunded you.
As per refund processes, refunds aren't automatically sent to your account the moment you request it. We advised your refund request was put through and chased it with our manager which was approved shortly after and was received within 7 business days from the day of approval. If issues with this you need to contact your bank as we have already sent proof.
Our customer service agent had asked you to clarify the exact Hydrangea varieties out of 40 Vanille Fraise and 9 Limelight you were having issues with so we could advise on options available for you and organise to reorder. We did not receive a response for a list of exactly what you were unsatisfied after another follow up email was sent, so were unable to help further until this is clarified.
If this was clarified, this issue would have been rectified sooner for you. Although you were not pleased about less than 10 items I'm not hearing the positives or complaints about the remaining 70 items of flowers, bark and compost received from us from this order which were definitely in good quality which we would like to clarify to our customers.
Just taken delivery of a Loquat tree…
Just taken delivery of a Loquat tree (eriobotrya japonica). Really good condition, a little taller than I expected. (A nice surprise as online purchases are often not quite as big as images lead you to expect.)
Delivery wasn't the quickest, but this was made clear at point of order and I was kept up to date throughout. I'm happy to wait a few days and get a good quality plant.
Really happy with the price and the communication with GPO, from order to delivery. Recommended.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Bob,
Thanks so much for your review!
I am delighted to hear your new Loquat tree exceeded your expectations and it's great to hear you're satisfied with our prices and communication from the team.
We really appreciate you sticking with us during the journey of getting your plant from our nursery in Italy and to you.
Stunning crimson bonfire peach tree
Although my delivery was delayed, when it arrived it was absolutely stunning. Well worth the wait. Was easy to order, good communication and the delivery service was great!
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Lola,
Thank you for your review.
I am so pleased to hear you are happy with your new Crimson Bonfire tree, as well as the communicatino and service you received!
Your feedback is greatly appeciated and we are thankful for your patience while we got your order to you.
Terrible service. Avoid.
I ordered a plant which turned out wasn't in stock and had to be shipped over from Italy. Fair enough. But it's now 10 weeks later and I still haven't got it. In that time I've been assured it's coming only to be let down. One time an incorrect plant was delivered. The next time a delivery didn't turn up at all. And the most frustrating one was when a similar type of plant was delivered with the labels switched to dupe me into believing I'd been sent the correct thing. I sent photos and they admitted the mistake. I no longer trust them to provide it so I've requested a refund which I'm still waiting for.
8. juni 2026
Uopfordret anmeldelse
Good website with a great selection
Good website with a great selection. My tree arrived looking very healthy. I also think prices seem very reasonable. Communication was excellent regarding delivery and a query I had. I only deducted 1 star because the time the delivery takes but now i know for next time. I can’t remember if it said that at the check-out but I think that would help to manage expectations. Other than that I highly recommend this company and will use again.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi There,
Thank you for your review.
I'm happy to hear you're pleased with your new tree as well as our services and communication with our team!
As our plants are imported from our nursery in Italy, factors such as transport and sourcing may extend lead times a bit but we are so grateful you stuck with us through the journey.
We look forward to assisting you again in the future!
I have no hesitation whatsoever in…
I have no hesitation whatsoever in recommending Garden Plants Online. I’ve now placed three orders with them and the quality of their plants is outstanding - far superior to what’s on offer in Garden Centres - stunning specimen plants.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi There,
Thank you for your kind review!
We are so grateful you chose us to fulfill your orders and are beyond delighted you are happy with the specimens you have received from us.
As a token of appreciation, we would be more than happy to send you a promo code to apply on your next order if you can contact us via email!
Great quality plants
I bought a bougainvillea from Garden Plants Online and was impressed - it's a very healthy, good quality plant and a good size. It took a little time to arrive but they kept me informed and it arrived in good condition. Very happy!
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi There,
Thank you for your kind review.
We're happy to hear your Bougainvillea arrived in good condition and that you are pleased with your plant!
As our plants are imported from our Italian nursery, factors such as souring for certain varieties can extend the lead time occaisionally but we are grateful you stuck with us and are pleased with the result!
Great plants and service
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi There,
Thank you for your review.
We are happy to hear you are pleased with our plants and service!
We hope to assist you again in the future.
Plants delivered in bad condition all…
Plants delivered in bad condition all wrapped up with broken branches. Will not use again.
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi David,
I'm sorry to hear you are unhappy.
I can see on the 26th of May my colleaugue tried to reach out to you regarding the issue you had with your order in request of photos so we could assess the problem and help further, however, we did not get a response.
We would have liked to rectify the issue you had to ensure your satisfaction however we were not given chance.
Excellent customer services, very healthy trees.
The order process was easy and I received emails regularly updating me on my delivery status, customer services answered any queriers quickly and provided care advice after I received my trees which are in excellent condition and the size I ordered.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Valerie,
Thank you for your positive review.
I am delighted to hear you are happy with our service, communication and most importantly your lovely new trees.
We hope to assist you again in the furture!
Delivery was really long but company…
Delivery was really long but company explained this at the start and kept me informed and i was in no rush, then plant arrived and it was well worth the wait, great big size and healthy, delighted. Thanks
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Catherine,
Thank you for your feedback.
I am delighted to hear you are pleased with the size and quality of your plant you have received!
We apologise for the delay in getting this to you but are grateful for your patience and glad it was worth the wait.
Worst customer service
I have order 10 cypress Italian tree for over £1700
After confirming delivery date they couldn’t deliver in agreed date
When I tried to speak with Jack he hanged up the phone few times
Very rood
Never seen awful customer service
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Rami,
We're disappointed to learn that our terrible service resulted in you receiving 10 Italian Cypress trees worth over £1,700 within 13 business days.
We'll immediately investigate why our delivery team failed to invent a time machine and why Jack neglected to rewrite the transport schedule of an entire industry to suit a single order.
To note; after further investigating the calls, you had advised Jack you did not want to speak with him and wanted to speak to a manager, management were not available and as Jack could not assist further the call was terminated as per your request not to speak with him. We also would like to add, Jack is not “very rood” — while we assume you meant rude. Jack remains professional throughout all interactions and does not participate in unproductive exchanges.
On the bright side, the trees arrived safely, which is more than can be said for this review's relationship with reality.
We hope your cypress trees thrive for many years, preferably with fewer complaints than they were delivered with.
Order cancelled 2 weeks ago but now scheduled delivery
I ordered a Datura from this company with a 10 day delivery commitment. No sign of it arriving and I cancelled the order , confirmed over the phone and in writing. Now, two weeks later, out of the blue, they are insisting on delivery and refusing a refund. Awful company. The do not grow own plants and have no control over the supply chain.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi John,
For clarity, your order was cancelled as requested and this was confirmed by phone and in writing. The emails you subsequently received were automated system notifications, not an attempt to insist on delivery of a cancelled order.
You also suggest that we have no control over our supply chain. As our plants are sourced directly from our Italian nursery, we can assure you that we know exactly where they come from and when they are dispatched.
As for the delay, Datura is not a standard garden-centre item sitting on every shelf in the UK. It is a specialist plant that can be difficult to source, which is precisely why we work with our own growers in Italy. Unfortunately, even with direct access to the nursery, the one thing nobody controls entirely is Mother Nature's timetable.
Our records also show that the telephone conversation was considerably more animated than your review suggests, although we appreciate that recollections can differ.
In any event, your order was cancelled in accordance with your request. The automated emails that followed were exactly that—automated and not evidence of any attempt to deliver a cancelled order.
We wish you every success in sourcing a Datura elsewhere and hope you are able to find one more readily than our Italian growers could persuade nature to produce it.
would NOT recommend
***reply*** i have asked that the tree be collected (it has 15 leaves left as the rest have fallen out ) and a refund deducting £40 collection charge - (this was agreed by phone) NO REPLY FROM COMPANY
i wish we could upload pictures on here to back up what im saying
i paid £239 for a cordyline australia tree. Got the tree delivered - it was damaged so contacted the company for a return. I got sent a replacement - nothing like the original. The website says they will vary which i understand, but this one has a split trunk at the top (i ordered a single) and started off with a few leaves, but they are all going yellow and dying. I’ve asked for a refund and tge company are extremely unhelpful. DO NOT BUY FROM THIS RETAILER
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Caroline,
We were surprised to read that you found us "extremely unhelpful."
When you reported damage to the original Cordyline Australis, we arranged collection and supplied a replacement tree completely free of charge, including all associated delivery costs. We did this as a gesture of goodwill because we wanted you to be satisfied with your purchase.
After receiving the replacement, your concerns related not to damage, but to its appearance and the natural yellowing of some leaves. As living plants, Cordylines can experience transplant shock following transport and repotting, and some variation in shape, structure and appearance is entirely normal. This is clearly stated on our product pages.
Despite being satisfied that the replacement tree was healthy and supplied in good condition, we still offered a resolution. Unfortunately, it appears the real issue was not that we were unwilling to help, but that you were unhappy with the options available under our returns policy.
While we appreciate that our proposed solutions were not the outcome you were hoping for, there is a difference between a company being unhelpful and a company declining to offer terms beyond those it is contractually required to provide.
We stand by the steps taken to resolve this matter, including replacing the original tree at no charge and offering further refund options thereafter.
Great size plant, however suffered with long delivery time.
I managed to find the plant we were looking for, at a reasonable size, instead of elsewhere who were selling shrubs at a starter small pot size. Actually, when it arrived, the shrub was much larger than expected, which was a plus. The only downside, was the length of time between being dispatched and actually delivered. So much so that the plant arrived VERY dry, with a lot of dead leaves that had fallen off. Thankfully, we watered it heavily, and got it in the ground the next day, andit looks like it's going to recover OK.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Howard,
Thank you for your review.
I am delighted to hear you are pleased with your new plants as well as being larger than your expectations!
Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays. As our plants are imported from our nursery in Italy, transport shock can occure which is normal but we are very pleased to hear it is in good hands and will definitely establish well for you!
For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.
It took a little while for my order to…
It took a little while for my order to arrive but the communication was really good and the item arrived in great condition, thankyou!
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Carla,
Thank you for your review.
I'm glad to hear you are pleased with our communication, and most importantly, the condition of your new plant!
As our nursery is based in Italy, our growers do at times have to source special varieties of plants which can cause some extended lead times as well as transportation.
We are very happy we managed to source and deliver this to you and are grateful for your patience!
Will definitely order again
The wisteria I ordered exceeded expectations and was just what I was after. The only small disappointment was the delayed delivery, otherwise it would have been perfect.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Ruth,
I am delighted to hear you are pleased with your new wisteria as well exceeding your expectations!
Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays.
For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.
Excellent products and service
Excellent products and service. Superb delivery too. Range of products is very good and options of size within a particular plant is great
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi M,
Thank you for your kind review!
I am happy to hear you are pleased with our plants, service and delivery!
We hope to assist you again in the future
Good variety of older exotic plants
The company is quite good had ordered bamboo trees/plants before. They did arrive 3 weeks later than promised but in good health. They said they were trying to have more frequent deliveries to my part of the uk. My latest delivery though was 5 months later than promised before it arrived. I had to contact them and they said it would be delivered in 2 weeks. Contacted them every so often. They had problems with their supplier. A good company with reasonably priced trees and plants. But they do have supply problems. If they had fixed there supply problems I would have rated them higher.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Garden Plants Online
Hi Neville,
Thanks for taking the time to leave your feedback and for your continued orders.
We’re glad to hear your plants arrived in good condition and that you’ve generally been happy with the quality and pricing.
We do want to clarify that we don’t currently have supplier issues. However, delivery timelines to the Republic of Ireland and Northern Ireland can sometimes be longer because we don’t run frequent routes to those areas, which can unfortunately lead to extended waiting times compared to mainland UK deliveries.
We understand how frustrating the delays you experienced would have been, especially the most recent one, and we appreciate your patience while your order was fulfilled.
Your feedback about delivery times is valuable, and we’re actively looking at ways to improve routing and scheduling to reduce these delays in the future.
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