Garden Oasis Anmeldelser 

Karen at Garden Oasis gave me first class servicewhen I had aproblem with a delivery.An item I ordered was not being delivered by the manufacturer.Karen diligently chased the item,however despite repeated attemps to secure a delivery date it did not happen.
Karen ,without hesitiation ,offered a full refund on the item which was processed quickly and efficiently back to my account.
I can recommend,very highly, dealing with this company because their customer service is fantastic and Karen in particular was absolutly fantasic to deal with ,I cant praise her enough.
Jim Burney

Ordered gates and needed them quickly. They estimated 2 to 3 weeks for delivery, which was disappointing, but acceptable. Their suppliers changed timescales to 4 to 6 weeks. This delay was a problem to us, so we cancelled the order and GardenOasis refunded immediately (same day) and in full. We were really impressed at how honourable and thoroughly decent this company is, and will check their website first when buying anything else that they sell. Many companies would not have told us about the delay. Thank you Garden Oasis

Bought 4 large planters. Very good value for money, exceptional quality and very quick delivery. Would definitely use again.

Great buying experience with Garden Oasis

I bought Quorn Double Gates, posts and a variety of other bits. All arrived quickly (a few separate deliveries). One minor problem (post was missed by the shipper) was quickly resolved by Karen (Sales) via e-mail. Happy to recommend.

I had a problem with an item and it was replaced efficiently, the replacement now has developed a problem and despite their guarantee having expired because it was from the original purchase date, they are replacing the item for a second time.
Also they have been very efficient in answering my email queries.

Bought a Shire Arbour through Garden Oasis. Shire were diabolical but the ladies at Oasis tried very hard to get a resolution for me, They failed but I give them 5 stars for trying and the professional and friendly responses I got. I would certainly buy from Oasis again but never a Shire product.

Paid an uplift of £150 to have the bespoke Manor Railings zinc plated and powder coated. The delivery was poorly executed with the driver ringing the doorbell and walking off before we had answered the door therefore not giving us the opportunity to inspect for damage prior to accepting. Before unwrapping damage to the powder coated surface was visible where the packaging was not covering the product and this was reported via email but I was told it was normal and that they would recommend painting the powder coated surface regardless.. Upon unwrapping it was discovered the powder coating was faulty with bare patches visible where they had not applied the finish. Again I was told to just paint it and I had this argue hard to get even a small refunded portion even though opting the £150 uplift for the finishing had been pointless. Finishing aside, the manor railings are a cheap looking product with even cheaper looking fixings. If you want a sturdy quality looking product, look elsewhere.

Garden Oasis provided excellent service overall. The VENICE sofa set I purchased at their Crewe event was delivered promptly, with amazing quality. Customer support was responsive to my queries, offering solutions and resolving minor issues quickly. While some delays occurred, their friendly staff and good pricing make them a reliable choice for garden products.

I purchased a £100 iron gate 7 months ago. One of the finials clean snapped off without any stress in the act of closing the gate. Garden Oasis boast on their website from the manufacturer that the gate has a 10 year warranty. But Garden Oasis didn't want to honour that. They suggested I purchase a new finial and weld a new one back on. I checked under my stairs and I don't seem to have a welding rig and I don't remember doing a welding course. Of course I could pay a welder to fix a £100 7 month old gate and that would cost more than buying a new gate. Very poor Garden Oasis, do better please.

Ordered be spoke gate off of garden oasis fantastic quality product Karen and team were fantastic unfortunately the company was let down by there courier company which is completely out of there hands definitely recommended for the future turn around time scale was very quick great product.
Gutted they were let down by 3 parties
Also very competitive on price 5 stars from me graham

Having recently contacted and purchased a garden ornament from Garden Oasis in Cannock l had the pleasure to speak to both Karen and Jayne who were both very professional in both their attitude and customer interface. As a consequence of their excellent service l would highly recommend the use of the above named company in purchasing anything for your garden along with the excellent service they offer. Thank you all so very much and l will be in touch in the near future for other gardening services/requirements. D.Hulls

Needed some fence panels for my garden and did an extensive search for them, there's plenty to choose from, I chose Garden Oasis because price was reasonable and quality looked good, they are made by Forest Garden, they were delivered as assured on the 22/10/24 by Stephanie and Chris who couldn't do enough for me, placed them were I wanted and even covered them up for me, lovely people, I've checked the quality and condition and couldn't be more happier, extremely well made and strong, well done to all concerned, I shall keep you in my diary for the future, thank you, Anthony P

Fantastic customer service. Really helpful and prices good.

Helpful, friendly, easy to order. Responds to queries and questions very quickly. Good quality product. Easy to install with all brackets, bolts etc provided. I had a query after delivery and customer services liaised with the factory, offered alternative solutions and resolved the small problem extremely quickly and within my timeframe.

I went to one of the pop up event days in Crewe and purchased the VENICE sofa set at an amazing price from a lovely sales lady.
It was delivered a week later by an helpful contract delivery driver.
Such amazing quality and service..
THANK YOU

Ordered a planter with wheels. Took about 9 days, which was about expected. They didn't send the wheels. They said they would dispatch them immediately. However, it is now 11 further days and I still haven't received them. I contact them and they say that you have to go to the back of the queue!!! Bonkers. Clearly my order was in a queue, they made a mistake and then treat me like a new order saying it would be unfair to dispatch ahead of others. Terrible logic and very unimpressed. Plants struggling without the planter and they are making no clear effort to resolve their mess. The wait continues without much hope....

Couldn't fault, helpful & friendly salesperson (Julie), delivery MUCH quicker than exepected.

Small order issue dealt with professionally and quickly.

Would use again.

I ordered a Quorn single gate on Sunday and was delivered free of charge today(Thursday).
The quality was excellent and also very good value.
Keep up the good work!

Superb quality and service
Brilliant gates were ordered and delivered within three days. Excellent customer service. Prompt response to emails. Definitely trustworthy and caring.
5*

Ordered a summer house it was delivered less than a week when it said 7 to 10 days
All information me in plenty of time
Just finished putting it up exactly as described
Great would recommend them👍