Gardener's Supply Company Anmeldelser 

This company is a hot mess. I placed my order in April 2024 as a 'guest' because I could never login to my account. Kept getting some error stating 'email verification required' and I never get this email nor can I ask them to resend verification...So not a good start to this order. I even sent them an email asking how to sort out how to access my online account and no reply (3 weeks since I sent email to them). Order came after I emailed a complaint to them in May asking where my stuff was. So, it took about 6-8 weeks to get everything. Ridiculous amount of time! Plus things came shipped all separate...hanging pots but no soil and so on. I determined I don't want a railing hanger (not made well and will tip as soon as I put dirt in it) and realized they do not offer prepaid labels for returning items?! They want me to pay for the return of this very large box which will cost me more than the cost of the planter! I tried to call them but wait time was 51 minutes!! Ridiculous! I am never doing business with these folks again. Scammy and you can't reach customer service for anything.

After 10 days of "pending order", I called customer service and 23 minute estimated wait time turned into 1 1/4 hours. I was told all three items were in stock and would ship in 3-4 weeks. What a ridiculous and callous situation. I wish I had read these reviews earlier. Companies like these do not deserve to be in business- lack of transparency and lack of customer service. They obviously don't give a sh__, so take your money elsewhere.

I ordered to things from GS in March and am just now at the end of May receiving them. In order to return them they tell you to use the enclosed packing slip with the return label. Neither package had a packing slip. I have called numerous times and have been told my wait time would be greater than one hour. I have never been able to reach anyone. I sent an email but the only response I received was that they received it. I will never order from them again. That option will likely not be there since I expect that Gardener's Supply will not be around much longer.

I am so disappointed!!! I bought 2 hanging baskets on April…… it’s the end of May and NOTHING! I contacted them twice with no response other than “ thank you for contacting us and we will get right back to you” and when I called……. 45 minute wait was my estimated time! I am frustrated and I feel this is NOT the way to run a reputable company! I guess I will take my business elsewhere given the lack of response my reaching out has received!

Terrible company to purchase from. I ordered a few items over a month ago and still have not received them. They bill my card, then refund it, then bill it again.

Customer service does not answer their emails and the call time for the phone was over an hour. I had to hang up after 65 minutes on hold.

My order still shows as pending. Wish I would have researched them first. Gardener's Supply Company has terrible reviews across the internet.

This Company is ON THE DOWN HILL now, please don't do any business with them!

They seem to resent it if you use free shipping, it seems that they think just leave it laying around in the back of their warehouse forever. They over market their products and also overcharge for them. Try to get anything from them to be shipped to the western US - not going to happen for maybe 6 to 8 weeks for god's sake!

I have ordered many items from Gardeners Supply and had prompt delivery and was satisfied.
My most recent purchase had an order confirmation. When I checked to see when the order would arrive the link would not recognize my email….the one that sends multiple emails per week ( specials etc)
Customer service phone call connected me to a medical device company ( I can’t make this stuff up)
Now emails are returned as undeliverable. Time for a BBB audit!!!!!

I have been a customer of Gardners in the past and was very happy, but at this point they have lost me as a customer. I ordered raised beds two months ago and I still have not received them. It takes a minimum of an hour of wait if you want to talk to a person, which is the only way to get status or cancel an order. They now have the items on Amazon with a two week turn around. So I tried to order through amazon and immediately it pushed out by one month (which is still quicker than ordering directly). I tried to cancel the order through Amazon that will not ship for a month and they are unable to cancel and instead I would have to wait to receive it and then drag the large package to a location to be returned. I don't know how they will stay in business with this horrible level of service.

This company has failed. What was once a trusted resource and supplier is now unable to deliver. Failure to proactively communicate on their inability to deliver has worsened the situation. The constant requests via email and snail mail to do more business with them are infuriating, laughable, and disappointing. Shop elsewhere.

Really less than one star…have ordered things for years with no problem. This year??? No correspondence..voice mail a joke… however no problem billing for items never received . Have contacted my bank hoping they can get my money back.

Ordered supplies a month ago, they haven't arrived and no one answers phone. Sent emails twice to cancel and finally received a terse response that it was "too late" and I had to just wait for it and then return it AT MY EXPENSE. There is no ETA. So they will get to it when they get to it, and I have to make time to take it to the post office, pay $$$, and then hope they can manage a refund in a timely manner?
I'm stuck. I used to order from here a few times a year but something changed and I won't go through this again.

Absolutely terrible customer service. Placed order on April 29th. Called 2 weeks later and was told the wait time is 57 minutes. Called back as school or landscaper and got a hold of someone who was rude that I did that and was told that I was 1 of 87 other people waiting to talk to somebody. I've used this company in the past with no issues but now it's a huge issue and will never recommend them again.

Terrible customer service!! I have been trying to find out the status of an order I placed on 4/24/2024 and have been unsuccessful in trying to reach someone, anyone. I have emailed this company 3 times, called 3 times, and the wait time was 60 mins of which I did stay on the line, like a dope, and still did not reach anyone!! If you are smart, stay away from this company.

I have an order that was placed 1 month ago. They have charged me for it but not sent it yet.i have emailed 3 times with no response. Called daily and on hold for do long I have to hang up.
Impossible to contact them .

From the product descriptions and information about the company, I expected excellent customer service and seamless ordering and shipping. I ordered a producdt that was listed "in stock," and have been waiting for 3 weeks. The item has not been shipped. My account was charged. I have contacted customer service 3 times and received auto-generated responses thanking me for my patience. I have called the company and waited on hold for over 57 minutes with no answer. Very troubling and seemingly no recourse.

First their emails are unverified and untrusted by google so I can’t get them. Reached out several times to customer service, no response. I placed an order on May 5. It’s May 21 and I still don’t see shipping. I try to look up the order status online and it doesn’t work. I tried twice to cancel and get a refund as this was a Mother’s Day gift. Still no response from customer service. I want my money back.

I’ve had the same experience as the 2 most recent reviewers. I’m new to Gardener’s Supply. I’ve read about the quality of their products, and it’s only logical to think that employees who have skin in the game would prioritize customer service and satisfaction. I ordered one small item over 3 weeks ago. And when it didn’t arrive after 2 weeks, I sent both and email just to inquire about my order. I didn’t get the response, as promised, within 48 hours. I didn’t get one at all. So I called, and my wait time was 52 minutes! After 20 minutes I gave up because I couldn’t listen to the message that promised that customers were valued. The only way to resolve this from my end was to cancel the charge on my credit card, which I did. That was yesterday. Miraculously today, I received an email that my product had shipped. Ugh? There are other reputable garden supply companies out there who sell the same merchandise. Customer service is everything these days. So I will not be buying from this company again. I will also spread the word.

I have ordered from GS for a long time, more than 20 years, without a problem. This spring, I ordered a few pots, and the emailed receipt said they would arrive within 8 days. Never arrived. No follow up. When I finally contacted GS, was told the warehouse was 4 weeks behind. A change in their computer system meant I no longer had access to my order info. I cancelled the order.

I asked why phone wait time was over an hour. The place is in chaos, apparently, and they are not hiring more customer service staff. They are not issuing any info to customers, like an email explaining the issue.
Very disappointed.

Called Customer Service because I had not received my order that stated it was available and would be shipped between 3 to 7 business days. After listening to a recording touting that they were employee owned and therefore provided great customer service I was told the hold time was 58 minutes. I hung up called back later and the wait time was 48 minutes. When someone did answer I was told that they had my order and that "it would be shipped shortly but the warehouse people were behind". Other than saying it would be sent shortly she was unable to provide me with any additional information. For what Gardner Supply charges for their items, you would think they would be able to provide a good customer service. As a native Vermonter I want to support a local business but not if the company has no regard for their customers.