Gardener's Supply Company Anmeldelser 

I would give 0 stars if I could. I placed an order for a few items. Only the item that shipped directly from thr manufacturer came to me in a reasonable time. The balance of small easy to find items I could have gotten anywhere else took a month to ship out! I sent questions to their customer service which never answered my questions or offered any discount or refund. Just its shipped you can return it if you don’t want it. Seriously?! You think a one month shipping turn is acceptable? No way will I buy anything here again. What a waste of time and money.

Over the past 3 years, I have been creating a 50’ x 50’ raised-bed garden from beds and other garden supplies ordered from Gardener’s Supply Company, The products are holding up very well and making gardening so much easier for me vs. when I planted directly in the ground. I have 28 cedar raised beds, mostly 4x8 and 4x12, with four 4x4. It makes it very easy to create the right environment for each vegetable or fruit and to rotate crops each year. The staff are always very helpful when I seek input.

We ordered a tree guard and supports and bands, for a tree we were planting on our village green, to commemorate the 80th anniversary of the D_Day landings.
When we ordered the items about 2 weeks before the event dat they quoted 5 to 7 working days for delivery, we knew it was going to be tight.
On 2nd of June, only 4 days away from event we received a message that they could not supply the guard as they had run out of stock. They reimbursed the money but that was no good to us as we had no time left before the event to get one ordered and supplied in time.
Disgraceful service, we will never use this company again, and then they have the audacity for me to review their product and service, well you can imagine it was not good.

Ordered three weeks ago. Nothing has arrived and no email updates. Emailed customer service twice with no response. Tried calling but was told it was 36 minute wait time. I ordered in May because I need these things for the summer growing season. This company is a scam and needs to be shut down immediately!

I ordered a product on May 26. The website claims all orders are filled in 3-4 business. As of 6/11, my order has not been "filled". I have emailed the company 3 times, with no response, and when I call the hold times vary from 21 minutes to 79 minutes. I did stay on hold for 61 minutes and did get a "real live person" who would only say the order had not yet shipped but would ship sometime the following week. My last email to them was to cancel the order, with no response. I highly recommend finding another supplier for your gardening needs.

I had the same experience as everyone else. Placed an order on 5/16/24. Weeks went by with no communication. Their website showed the status of my order as "inventory assigned." I tried to call numerous times with hold waits over an hour. Emailed four times with no response. I finally called and left it on speaker phone and after an hour and 15 minutes someone finally answered. He told me they were behind and my order would be sent in about 2 more weeks. I told him to cancel the order and he said he cancelled it. Now, a week later, the order still shows the status of "inventory assigned." So I have doubts of whether it was actually cancelled. The hold on my credit card is gone though so we'll see. I don't know how they are still in business.

DO NOT ORDER FROM THIS COMPANY. As others have said, customer service is non-existent. I’ve been gardening for more than 20 years and my last order with GS was maybe 10 years ago. They appear to be a scam company at this point, based on all the complaints that echo my own recent experience. I will be filing a BBB complaint also.

Wish I would've read these reviews. Ordered item & it never shipped. I called 2x and waited over an hour & never got to a person and emailed them 4x. I have just now submitted a complaint with the BBB, but unfortunately I used a visa gift card and I got rid of the card, so I am out my $82. This is a scam company & am just glad I didn't spend more money. How is this company legally allowed to operate if others are also experiencing no items being delivered!? Stay away!!

What has happened to this business?? Over a month to receive an item?? No communication until I cancel the order..hours long wait time to do so..they pride themselves on being employee owned?? I’m a long time customer but no longer have the patience to deal with their internal problems.,

I ordered a trellis for peas from this company on April 19. By the end of May, having received no notice of shipment, I contacted customer service - not at easy task as the wait time at all times of day are so long as to discourage waiting. I was told the order would be shipped in early May. A month after placing the order, nothing had been received. I could never get through to customer service. I sent notification twice via email to cancel my order as my peas were not growing rapidly and the trellis would be of no use to me. The package arrived on JUNE 6th!!!! This company is TERRIBLE. Customer service is non-existent and completely unreliable. NEVER again will I order from Gardener's Supply Co., a place from which I have ordered in the past. I understand that the founder and prior owner sold the company to the employees, but it is clear that they have no clue how to run this business.

Customer Service for this company is nonexistent. I ordered product, waited weeks for it and could not get an update as to why the order was still IN PROCESS.
I wish I had read these reviews before I placed the order. I have filed a complaint with both The Vermont BBB and The Vermont Attorney General's Office.
DO NOT USE THIS COMPANY!

What a disappointing experience it has been.
I paid for my order through PayPal and it has sat pending for three weeks.. which means it hasn’t even been processed.
After repeated calls with a disclosed wait time of over 60 minutes and many emails that were answered only with a generic scripted response , I cancelled my payment through PayPal.
If you are up for an exercise in total frustration.. place your order.

My items never arrived. They never email back, nor do they answer the phone. I have to get my bank to refuse the charges. How on earth do they stay in business?

My complaint sounds like everyone else. Ordered a fountain in the earl part of may. Got the confirmation but not a delivery date. It's now been a month. Getting through on the phone is a joke. Have email that they are looking into the order and will get back to me. THEY HAVEN'T YET!!!!!!

I ordered something that was on backorder for them. They sent me a couple of emails regarding the delayed shipment. After 3 weeks I bought the exact item on Amazon for much less. Then GS finally shipped the item........I had no opportunity to cancel the order. Call their employee owned 800 number and you get this recording that is foolish. Wait time has never been less that an hour? They direct you to their website where you can ask questions. I did that 3X and never got an answer. I will never buy anything from them again. If I return this item, I will never get credit if this is the way they treat people. It is now June 17th, and I see a chance to update this rating. I received a voice mail from someone and a follow up email from her about the same time. Very busy is the excuse. I had disputed my purchase with AMEX and my account was credited. Then GS refunded my money also, and told me to donate the item to a charity. So that is one check in their behalf. I still would never want to go through this again and cannot believe all the reviews here are almost identical to mine. Employee owned? Gracious!

I guess I should have read these before ordering. What a bunch of bullsquirt! They very quickly took my money but I received nothing. When I asked about my order they were manufacturing it!?! I am sure this is a scam company. Absolutely positive. Don’t order! Unless you want to just give money away. Zero stars but couldn’t write a review without making it at least a star.

I wish I'd read these reviews before I ordered. I spent hard earned money on a product three weeks ago and have had no updates whatsoever. When I emailed I got a form response to say the "employee owned company is working diligently" to fill the orders. They seem to think that being employee owned gives them a free pass not to fulfill their orders. I have a suspicion they are already in bankruptcy. I will have to file a claim with my credit card bank, I guess.

I ordered a soaker hose kit for my 6’x10’ raised bed garden. The raised bed was not a Gardener’s Supply product. Ordering was easy. So was paying for it as my credit card was charged almost immediately. I was told to expect shipment of my order in “5 to 12 working days” as I recall. That’s when the problem began! As reported above ordering was easy; following up was not. Each-of 2-follow up calls resulted in a wait of over one hour and I received recorded calls advising me that “The employee owned company was working very hard to fulfill customer orders.” Simply not true!

I'm posting to let prospective customers know what they might expect in doing business with Gardener's Supply. Almost a month ago I placed an order. It was confirmed. Three weeks later I had not received my order or received any communication that it might be delayed. I decided to cancel the order. Over the last six days I have continually tried to reach Gardener's Supply by phone and email. Each time I called I was placed on hold with the message "your wait time is..." The wait times start out at 32 min. (after holding 45 I hung up). 45 minutes (didn't even try to wait) and most recently 17 minutes - I finally hung up after waiting 54 minutes. The message also prompts you to email at their "info" email. So I tried that multiple times from several different email addresses - each got this message: "There was a temporary problem delivering your message to info email. Gmail will retry for 23 more hours. You will be notified if the delivery fails permanently." Gmail has continued to retry and I get the same message. Finally I found the company's local phone number in Burlington, VT and have called that multiple times. Of course no one answers and you get the recording the receptionist is on other calls. No opportunity to leave a message. As I said this has been going on for six days. I have now spent almost three hours total on hold. HORRIBLE customer service and they are impossible to communicate with. Their decent products aren't worth the frustration - go elsewhere

Horrible. 10 days ago I ordered something and no update to the order status when I log in to check on my account, it just says 'inventory assigned'. Was on hold for over an hour yesterday (estimated wait time 30 minutes) and I had to hang up as I had to join a work call. Another phone call today and wait time is 54 minutes. Emailed and no response. I think they must have about 5 people working at the entire company. An absolute joke. It's peak gardening season in the northeast and you would think they would have their act together. Just waiting for this planter to arrive now not knowing when that could be. I would NEVER order from this company again.