FurrowsGroup Anmeldelser 203

I would recommend the SKODA Fabia to friends and family because it is a very sharp looking car easy to drive the heating is amazing gets hot really quickly the seats are very comfortable and the interior is the most amazing black and red. The service I received from Tom in Oswestry was second to none he explained all the workings of the car both inside and out. Thank you I would have another Skoda, my partner has one also.

The sales and service departments in Furrow Oswestry are very friendly and helpful. Tom in sales went beyond his roles of sales executive both before, during and after I purchased my car.

Had a wonderful experience buying our first Ford electric car. Calum has been great and very helpful throughout the whole process.
We would recommend using them for a seamless experience.

If you are considering purchasing from Furrows Used Van Centre in Shrewsbury, I would strongly recommend, saving yourself a migraine!
If you do decide, atleast don't deal with MATT HIGGS.
He will do nothing but blatantly lie to you!
I gave this guy more than enough opportunities to be honest with me.
I had a nightmare of a drive, 8 hours in total and a cost that certainly could of been avoided.
I asked him, time and time again, to please be honest with me regarding the condition of a caravan,that was taken in as a part exchange.
A 2022 caravan that was described as 'Exceptional'. I've seen 10 year old caravans in better condition.
Not cleaned, tyres flat, battery flat or missing.
Parts of the interior damaged or missing.
Any good sales person knows to check over a car, van, caravan or anything they are looking to hand over to the customer, before the collection date and on the date.
He did absolutely nothing!
I'm out of pocket for his lack of professionalism.
I certainly made sure I received my £500 deposit back.
I don't want a response from Furrows, as it's usually a generated message.
So, make sure you don't deal with MATT HIGGS, you'll thank me for this advice.

I was looking for a used/nearly new car and was fortunate to be looked after by Brian Milnes - a man with the patience of a saint, as I was at the dealership for many hours and test drove several cars.

Brian was very knowledgeable, listened to me and quickly understood what I needed/wanted in a car. At no time did he put me under pressure to make a decision. I was more or less decided that I wanted a Mazda CX 5 with a manual transmission but Brian encouraged me to try an automatic as well. Boy, am I glad I listened to him. It was fabulous. I fell in love with it and paid £100 holding deposit to give me time to think about it.
Three days later, I went back and sealed the deal. I now own a lovely soul red Mazda CX 5 and I love it.
Upon getting home, I noticed a few scuffs and chips that hadn't been apparent at the time. No problem - I've just come back from the dealership, where they attended to these issues immediately and without fuss.
I can definitely recommend Furrows, and Brian in particular (tell him Analogue Girl sent you), although everyone working there was lovely.
Thank you Brian for everything and for the little gizmo you got me to connect my phone to the new USBC ports in the car. You've gone beyond the call of duty and I'm very grateful

A couple of months ago I had an accident repair carried out by Furrows Accident and Repair Workshop and as fed back at the time what a fantastic job they did on my Audi A4 Avant.
I decided to leave the paint alone and only clean the car with a hose pipe only giving the paint time to fully cure before touching it.
Anyway last week I after carrying out a full wash of the bodywork I discovered a couple of small areas with clear coat overspray which wasn’t an issue and easy to remove but I thought it best to call into Furrows and see what they thought was best plan of action.
Immediately Donny the body shop manager came out and apologised for oversight and said he would deal with it straightaway.
Twenty minutes later Donny brought my car to the front of the dealership and all the overspray removed restoring glass smooth paintwork.
Huge thank you to Furrows Bodyshop once again for a brilliant service especially Donny who really who went above and beyond with the after service.

Not used a main dealer previously and always used motor supermarkets. Found the whole purchase experience really straightforward with everything that was promised carried through with no problem. The vehicle I bought came with spec I wanted with much better warranty and after service but at a very similar price to the supermarkets. Much better peace of mind over the purchase. Trade in price was competitive too. Happy to recommend Furrows and use again in few years.

Excellent customer service from Joe and a very good car, which I am enjoying driving.

i have always used furrows for my work vans
the last 4 i have had i have purchased through the used vans centre and they have never let me down

amazing company, Furrows are a credit to the motor trade

Avoid at all costs!!!!! My first encounter with them was when I dropped off my car to be looked at. I was having some slight trouble changing gears over 2000 rpm and was advised to have a specialist engineer to look at it. Upon entering the garage to drop the car off I was very rudely ignored and told to go to a different desk where they would check the car in. I was told over phone that they would charge me £140 for an hour to look at it. Once checked in they said that they would require the car the whole day which was not possible as I had work later that day after a lot of back and forth they reluctantly said they would try and fit it in, in the morning. After an hour went by I had a phone call to say that the car had gone into limp mode and was no longer drive able after a 2 mile test drive. Bearing in mind that I had been driving the car round the day before and the morning of absolutely fine. They then proceeded to tell me that they needed to look at the car more and it would cost me another £600. After speaking to another mechanic that I trust I was told whatever I do, do not pay the money and bring it to them instead! Upon going to collect the car I was told that the car had not gone into limp mode now and was just a bit harder to get into gear. I drove the car for about 200 metres and the car broke down outside the garage. It was not going into any gear at all and would not drive. I was advised that the car had not had anything done to it and all that happened was a 2 mile test drive at 30mph. I don’t believe this at all! After a lot of complaining over the phone I was told that I could have a 50% refund. I have tried to log a complaint with furrows and get the remaining 50% that I’m owed but nobody has contacted me so this is my last resort! Stay well clear of these scammers!!!!!

We have used Furrows a couple of times for servicing.
The previous time, we had some post service problems that we had to have fixed at another Ford dealer as we could not drive back from Brighton to Shrewsbury with a clonking noise after having the brakes (discs and pads) changed in Shrewsbury before driving down for work and they hadn’t cleaned up things properly afterwards. Brighton sorted it for us and agreed that it was Shrewsburys fault - Shrewsbury claimed they couldn’t refund us the cost but would knock it off a future bill so we agreed.
So to our next experience. We booked the vehicle in for an interim service and cam belt change (the dreaded wet belt type that are perishing randomly and prematurely). They reduced the quote for us as previously agreed and we booked it in for a few weeks later. After driving back from London (again from work - we work everywhere!) ready for the next days service booking, we receive a call to cancel as they haven’t got the belt! They promised to prioritise our belt order and let us know when it arrives. Now, I appreciate that everyone is demanding these belts due to them snapping or shredding but that is Fords problem and we lost a days money from this cancellation. Thereafter, we never received phone calls to update us and ended up chasing twice weekly annd left messages and never got return calls.
Finally, the belt arrived and we got booked in. When we were supposed to collect, we were told that the work had been done but had caused an oil leak on the sump so we’d need to give them another day to sort and seal that.
Finally, we got the van back… but had to drive straight to a valet centre to have it cleaned as it seems Furrows don’t bother to
a) clean your vehicle when servicing (Brighton do, Yeovil do, in fact all other transit centres we’ve been to do!) or
b) worry about protecting your van carpets from their oily boots. Yup, lovely sludgy oil and dirt all over our expensive fitted carpet and step. We’ve never experienced a place that doesn’t put protective covers on your floor or seats!

This is the worst transit centre we’ve experienced. Sadly therefore cannot recommend.

Edit to add: we had to return our van once again as the oil leak persisted and had to be fixed AGAIN!

I bought a car in furrows a few years ago along with a service plan for 3 years that i payed extra for. During the first year they only replaced the oil and the oil filter, the next year i took my car for service and they did absoutly nothing. I strongly recommend not buying from this company.

Shocking service! Not worth 1 star.

My Sportage broke down and was towed to the garage in Shrewsbury on 26th April. Gear issue, which was identified by the recovery. The car was under Kia 7year warranty. No courtesy car available. However, when i asked for a collection date, was told it would be a few days. Furrows didnt look at the car until 30th April. Next they repaired the gears issue, then tried to sell me a new clutch ( £500 but labour was free as the gear box was out). Next they damaged the car repairing the gear box. We chased the collection of the car day after day, constantly being fobbed off. My wife picked the car up today, and no surprise they didnt even clean the car, i know there is no requirement for this, but customer service is truly awful. I wil be going elsewhere with my car.

I have used furrows for several cars and never had any problems with purchasing or getting the car serviced. Would buy another car from them next time.

Very helpful sales and service staff 5 star service from them . Used vehicle valeters are not up to much . My fiests just had a basic wash and tyre shine . Chocolate stain on passenger seat .

I went to collect a purchased car and when I arrived I discovered the head gasket had gone as there was water in the engine oil. This is a £800 repair and I was offered just £100 to take the car. Cowboys or what? Judging by the 29% 1 star reviews on this site I suggest a lot fewer customers will be bothering to go to Furrows.

Brought a car recently from Harj at Kia, Telford. Harj had excellent customer service skills, welcomed us and was respectful and non-pushy which is what we liked and that approach does work with me. Harj very friendly, knowledgeable, and was a seamless process. Thanks Harj and take care

Reserved a vehicle with Tony which was exceedingly easy. Received a great video of the vehicle when it arrived. Unfortunately I decided on a different vehicle as the good lady preferred it. But i just wanted to say that Tony was great and would use these guys again. It's amazing how a bad review can turn you off. But you have to make your own decisions and I am glad I did contact Furrows. Unfortunately not enough people give positive reviews which shows are true colours and to easily write bad ones. Tks Tony appreciate all your help.