FurrowsGroup Anmeldelser 203

I never thought I’d do this but, if you’re reading this I advise you to avoid Furrows in Shrewsbury. An MOT, 4 new tyres, a window rubber needing replacement and two new key fob batteries. Dropped car in 0800 Thursday and awaited call to pick up that afternoon... Finally collected car on Friday at 1705 with only 2 new tyres, the same dodgy window rubber untouched and no MOT certificate because due to their incomprehensible strategy of having all their collections at closing time I was looked after by a poor guy dealing with 3 customers while 3 ‘managers’ stood and chatted, watched him struggle on for a bit.. then sloped off through line of waiting customers for the weekend.
(Bless him though, for twigging on that the key fobs hadn’t had new batteries as he sorted that in the 20 mins it took me to get there).
Like another reviewer here I agree that it seems their monopoly across the region has sadly left them unconcerned about their image.

Received recall notice for my Ford Ranger, contacted Furrows on a number of occasions who put me through to the relevant department, but never any answer on their phone. Had to contact Ford HQ (who were excellent) to intervene. Eventually gained an appointment, and when I collected the vehicle after the recall was carried out, they had scratched and marked the dashboard fascia.

I had my Mazda 3 repaired recently at the Furrows of Oswestry.
Excellent repair of the panel, bumper, and lights- looks like a new car!
the car was given back clean and shiny. Phil, the manager also took trouble to sort my car's key fob batteries- absolutely delighted with the level of customer care and repairs!!

Excellent customer service from David, nothing is ever too much. I got my first car from furrows in 2017, a little Ford Fiesta. I had that car for just over a year then David got in touch about looking at new cars and then I got my Ford Ecosport. David is a great Salesman my mum and dad have a car through Furrows Telford as does my sister, I highly recommend them.

After 2 previously failed attempts to fix my car, I was reluctant to take it back there. However as there is no other Kia dealer near by I was left with little choice. After waiting over three weeks to get an appointment, I dropped my vehicle off and was told I would get a call later that day. Well after waiting and waiting no call came. I have tried countless times to contact them for an update but no one in service will answer the phone or reply to an email. After two weeks of trying to get hold of someone I eventually got through. Only to be told after waiting three weeks for an appointment, and a further two weeks of them having my car, that they are too busy to look at it. It has now been over a month they have had my car, and still they have not attempted to contact me once. I'm genuinely surprised this place is still in business, and dread to think how much longer will they have my car, will they have fixed it this time, will I ever get a phone call or answer when i call them.
My next car purchase is definitely going to be based on making sure Furrows is not my nearest service department.

My Local garage discovered an oil leak from the casing joint on my transfer gearbox on my two year old Skoda yeti I Took it to main Skoda dealer FURROWS OF OSWESTRY Where I had purchased vehicle as the car still had 12 months of manufacturers warranty left to run, expecting leak to be rectified.
NOW TWO YEARS Later!!!
gearbox not touched Only photographed And videoed numerous times While mechanics confirm that the gearbox casing joint is the problem
even taking COVID into account I believe I have been unfairly treated given excuses continuity Told to expect phone calls from dealer which never arrive told it’s Skoda factory’s or Skoda uk of the computers are down and so on !!!! it’s so sad I love the car but how I have been treated,
is not how a Skoda main dealer should be allowed to operate.
Skoda customer services Although polite and understanding Are totally powerless to effect the repair if the main dealer chooses to evade and not honour their and Skoda’s responsibility To there customers
It takes a bit for me to complain as you can see it’s been 2 years going through all the right channels.
I am now getting worried and concerned that lack of oil may cause gearbox to seize i hope no one gets hurt if this happens say on motorway doing 70mph
I wonder if that would bring it to Skoda’s attention. Who knows I wouldn’t count on it.

Our car was in an accident and insurance sent it to furrows to be repaired in Oswestry. After repair the door s kept sticking turned out they hadn't fitted the door handles correctly. After a while I tried to to live with the one side that had been repaired by them being a different colour so I got it resprayed avoid furrows oswestry for car body repairs

Please avoid furrows in Shrewsbury. Comes to something when a sales guys takes all your details and whet expense you are looking to spend but when he tries to get another £2,500 for a car you don’t want is another thing. Stay away from this location.

I recently had a service done at Kia Telford. This was my first contact with this company and I found them to be helpful and polite. The service was completed as advised and I was kept well informed.

I was due to collect my Kia Soul 2020 Edition EV on the Friday of lock down week. Josh Wigston kept in touch through lock down and called me on 28th May to say that my car had just been delivered. The salesman I was dealing with, Kevin Redstone, who had been furloughed, came in on 1st June to hand over the car. Brilliant car, brilliant service, great people!

I've just bought a used car from Furrows, Oswestry and have no complaints whatsoever. My car was taken as part exchange and the way in which the James, the salesperson dealt with the whole thing was polite, patient and efficient.
I've dealt with Furrows many times in the past and have always been happy with the service given.

Travelled for 4 hours to collect my new car, service wasn’t great. Kept waiting ages with two bored teenagers! What should have been a easy smooth transaction was made long, stressful & the car wasn't ready.

After nearly 2 hours finally got out of there.

Very unreliable and untrustworthy. Called at 10AM morning regarding a used Mazda CX5. Was told that the car is available and that I can come and see the car. Despite the fact I asked for a holding deposit I was told that its not necessary. Drove for three hours with a three year to see the car. Twenty miles to the destination, I received a call from the dealership reporting that the car has been sold as I has not paid any holding deposit. Six hours of pointless journey, a tired kid and a complete mistrust of the whole brand was the gain of the day.

We were customers at Furrows for nearly eight years and hardly ever had any complaint. However, all that changed December 2018 when we bought a faulty kangarooing Karoq 1.5 Tsi manual that also had the deadly flat spot in second gear. We tried to reject it after only two weeks. We were refused that by Furrows due to Skoda not recognising it as fault but "characteristic!". They knew very well we were financially backed into a corner and no access to other vehicle. We, therefore had no other option but to accept their "kind" offer of losing nearly three grand on trading the Karoq in for a different car marque. We are totally fuming with them. We will never ever by anything from Furrows ever again!
People do yourselves a big favour and keep away from Furrows and V.A.G. cars.

After being assured on numerous occasions that the van I was interested in was immaculate and spot on in every way and that I wouldn’t be disappointed, I put a deposit on it, myself and a mate then took the day off and made the 500 odd mile round trip to collect the ford transit l4 only to find that the van had been clearly damaged and repaired at some point down the drivers side. When I challenged the salesman he claimed he new nothing about it and he was a mechanical guy and not a paintwork guy??you would think when you are travelling such a distance they could at least be honest with you, if they had I wouldn’t have even considered this van. Very poor service

I'd like to thank Phil Davies Service Manager and the team at Furrows, Shrewsbury for fantastic service on fixing my rear O/S electric window and a noise coming from my 2017 Ford Kuga. It sounded like a piece of cardboard in the spokes of my push bike as we used to do as a kid ( a chattering noise) but they persisted with the problem and didn't give up till they found the loose panel in the door and fixed . Thanks all Ian

Used for leasing a car, great sales staff, very helpful and friendly even when we have been back in after sales. Service staff are really friendly too and always try to get the car through as quick as possible when I have the children with me. Recommended.

I find no reason to complain about the treatment we received from Furrows, Oswestry. First class as always and Jonathan Williams in particular. Always ready to assist and explain any queries. We shall return as and when necessary.

You would expect that the conduct and customer experience from a Main Dealer such as Furrows would be above and beyond any other Garage, How wrong I was in this case.
I suspect because they have the majority of Ford, Mazda, Kia & Skoda franchises in shropshire, they are complacent and don't care.
Firstly, Mis-quoted on the cost of the work. When I arrived to pick car up price had nearly doubled!
When I argued they denied all knowledge of the original quote and basically called me a liar!

Secondly, took twice as long as they said because they didnt even get the car into the workshop on the day I was supposed to collect it.

Thirdly, when I got the car back, there was a noise from the front and whilst searching for it I noticed the front brake hose was not clipped into its retaining bracket, it was left in such a way that it could have rubbed on the tyre!

Lastly, couple of weeks after the work, the car developed a massive oil leak!
Had to take it back again, where it was confirmed to be one of the oil seals that they had replaced days before.
They eventually fixed it... under protest.
So what do I think of Furrows?.... Well in polite terms, I wouldn't take my wheelbarrow there!