Furniture Village - Glasgow West Anmeldelser 

We felt relaxed looking about the showroom (nobody following us)
Helen was very helpful and honest, also very knowledgeable.
We ordered what we wanted cross fingers it’s delivered early!?!

After getting my sofas delivered we noticed that one aspect of the electric recliner wouldn’t operate. After speaking with customer services rep Jemima, she has arranged a specialist to call to sort the issue.

Fantastic customer service

We had a fabulous experience at furniture world Hillington Glasgow . We thought they didn’t have what we were looking for, but a fantastic salesman called James Byrne pointed out the morato range to us, which had the perfect tv unit we were looking for. We also purchased some other items while there. Thank you so much James for all your help, it’s great to receive such wonderful customer service, and to feel genuinely valued . Great tea ,coffee and warm cookies. Will definitely be back. Thanks again James you are amazing .

Lovely experience choosing a new sofa for our holiday lodge. Jayne was brilliant and welcoming. Everything explained clearly about the next steps. Great service.

DON'T BUY ANYTHING FROM THEM!!!!! BE WARNED WE HAVE BEEN LEFT HIGH & DRY!!
From the instance our furniture was delivered and assembled (by Furniture Village) on 08/06 we noticed that the two halves of both sofas were seriously misaligned, and the side panels drawers were sticking. The storage stool drawer gets stuck. We immediately notified the 'Product Aftercare' team who sent an independent furniture assessor to survey from a company called 'Castelan'. 26/06 they reported back that there were no manufacturing defects. We then escalated this with the escalations team 16/07 who sent the same company out again on 31/07. Furniture Village Product Aftercare called two days later on the 02/08 stating that there were no manufacturing defects and they were closing the case. They added that if we were still not satisfied that we contact the CAB as there was nothing else they were willing to do. This has left us very frustrated and annoyed particularly since we have paid a lot of money for a defective product and basically left sitting with it. We sit on these sofas every night and look at the squinty panels and wonder what sort of furniture assessor or manufacturer can't see the defects which raises competency or apathy questions. They have basically walked away from this, thinking that it is going to go away and that we won't take it any further and hence the reason I am now writing to make everyone aware.

Friendly and knowledgeable salesperson (Jayne) who guided us to the correct base to match our recently purchased Harrison Spinks mattress.

Good customer service, staff happy to answer questions and provide details without pressing for a sale.
Derek was very friendly, made sure that we were happy with everything, making sure all timescales etc were clearly noted.

Derek was great getting us all sorted with our chair! Very friendly!

Francis gave us a warm welcome into the store. Let us wander around, no pushy sales. Very helpful making the purchase process run smoothly.

Exceptional service and assisted just as required. James Jay) was very knowledgeable and it was reassuring to be assisted by someone genuinly wanting to get the right product for us and give us confidence that we chose the right one. Brian reconfirmed that our choice was the right one. My husband and I didnt expect the level of service the staff provided and it really was an unexpected pleasure to have gone into this store in Hillington today.

First rate customer service, knowledgable and friendly staff. James made our family feel very welcome and helped us with the product we were looking for. Couldn’t recommend more highly and being dog friendly was an added bonus

The salesman, Derek (with Specs) was extremely helpful. The sideboard I wanted had been discontinued but he went the extra mile and found one, at half the price, in the warehouse. I am delighted. In December 2025 I bought a dinning table and chairs and the salesman then, Ross was equally as helpful. Your customer service is brilliant.

Very friendly and helpful staff

We were really happy with the service we received from France's today when we were buying our dining table and chairs we must thank her for all her help

Jay within the store was very helpful in dealing with our purchase, very friendly and knowledgeable.
Graham and Paul who delivered our sofa were very friendly and put our sofa together quickly and efficiently.
Our whole buying experience was exceptional from start to finish.

Great service from James

Michael helped us with buying 2 sofa’s. He was incredibly friendly, knowledgeable and professional.He made the experience very easy. Thank you.

Service was second to none Derek was very pleasant and extremely helpful

Ross Jenkins was super helpful in helping us find the right sofa and lovely to chat to! The leadtime is taking longer than expected but we're very excited to receive our new sofa.

Calum was very knowledgeable about the beds we looked at. He showed us samples of the material and colours available to choose from as we didn’t like the colour of the bed in the showroom.