Furlenco Anmeldelser 213

I had one of the worst rental experiences with Furlenco.

My AC was delivered on 9th March, and the company clearly states that installation will be done within 72 hours. Today is 12th March, and the AC is still lying in my room completely unusable because no technician has come for installation.

What’s even worse is that Furlenco has already started my subscription billing from the delivery date, even though the product is not installed and not functional. Why should I pay for days when I cannot even use the AC?

If installation was going to take 4–5 days, what was the point of charging installation fees in the first place? I could have easily arranged installation from outside on the same day.

I have tried customer support, chat support, and email support, and none of them have resolved the issue. I even managed to speak with a customer relationship manager in the morning, but after that there has been zero follow-up and no technician assigned.

This is extremely unprofessional. Delivering a product and leaving customers without installation while still charging subscription fees is simply unacceptable.

If this issue is not resolved immediately and the extra subscription charges are not adjusted, I will be forced to escalate this matter publicly and through consumer complaint channels.

Very disappointing experience. I would strongly recommend people to think twice before renting from Furlenco.

Worst renting company. Specially there appliances are in verv poor conditon and top of the cherry there is no specific team to resolve it. All the time vou have to keep calling customer care banglore and every time different person speaks with zero resolution

Once they have your payment, they operate as if they dony know you.. the delivery of the furniture will not happen on the ;promised day.. you will have to practically beg them to get the KYC with multiple calls and emails.

Products are in great condition. Would definitely recommend.

Variety of options and easy to book however while booking app showed earlier date option than the ones that were shown available after booking. Other than that everything has been a seamless experience. Furlanco delivers, picks up and sets everything which is extremely helpful. Also we get to choose the date of delivery or pick up as per our choice which is very convenient.

I am very happy with the products and timely service provided so far. However, the options in Pune are less compared to Mumbai or Bangalore. Also, certain rental products are over priced.

Products are very good for the price they offer . Loved the overall service

Good products and service

I’ve had a very good experience so far. Renting items was simple and hassle free, and I really liked the option to purchase the rented items later. There was a minor issue with the refund due to a cancelled order, but the customer support team handled it very well and resolved it promptly.

The most horrible customer service. Rather than solve an issue they wake up only when you withhold a payment. Then their true colour surfaces which is more of being goonda mawaalis rather than a professional setup. They resort to harassment, threats and rude executives who talk as though you are wrong in not paying instead of them for not listening or solving the issues.
Never ever do part payments or choose combos or return because then its a sheer nightmare. Just take products and renew for exactly one month everytime. They have no flexibility accountability or responsibility towards their products or customers!

Used the app, it's very user-friendly. Customer support is also excellent

I ordered one mattress for one month but was not aware that i have to keep it for minimum 3 months so i return it back. It was nice experience for returning back my order and got refund in one day

Order furniture from furlenco and got 3 products defective out of 6 products, when I reached out to customer care from the chat, said they can’t help directly go to app raise request from there!

Go for rentomojo but not furlenco, very disappointed

My previous furniture was good so I ordered from furlenco again but now got defective product and pathetic service

Update:

The service issue is still unresolved, i get call from different person from furlenco, they ask and I explain, no resolution, and then the cycle have released at 7+ times.

Then the guy faishzan (maybe operations) called me 11th feb 2026, around 5:35 pm and rudely talk and doesn’t offer any help and cuts the call. Says go and talk to customer service

I will pray to get this cheaters company get closed. So that no other people goes through what i am going through

Good next day service and good customer care support

A special thank you for resolving my issue quickly and for patiently listening to me and understanding the concern. I really appreciate the clear communication and professional support throughout.

Excellent products and very smooth functioning application

Satish is very nice to me , very understanding and helpful .
He solved my concern out of sheer goodwill and I appreciate ghat very much .
So to say , all the people in the company are very friendly , approachable and kind .
I am very happy with Furlenco and talk about it with my acquaintances.
Good luck to all.

Product is good and reliable using from last 1 year

Good service. Nothing to be worried about.

Good reliable furniture and fast delivery