Federation of Small Businesses Anmeldelser 

I would like to thank the FSB on behalf of my business and our local business community for the FSB’s support and assistance when our local Council attempted to treble our ground rent on our business park.

Despite forming a cooperative consisting of the majority of our long leaseholder neighbours and engaging specialist lawyers, professional Surveyors and the assistance of local Councillors, we didn’t gain any tangible concessions from the Council until the FSB joined our cause.

The size, influence and lobbying power the FSB weald was the turning point in our dispute and without Ann Scott of the FSB's involvement they would have continued to push through their totally unjust demands.

Thanks to the FSB and Ann, many jobs and businesses have been saved and local services retained to support the local community.

Whilst this was the primary reason we joined we have now realised the other benefits of being a member and we are reviewing the legal, employment and H&S advisory support that the FSB provides. We are also about to use the FSB’s data base for standard contracts, leases and licences that we use in our everyday business.

very comprehensive information and advice

Its great to be properly onboarded and have the key features identified. Cheers Martin, appreciated your time and effort today.

Just spoke with Derek, what an amazing guy, he spoke about all the benefits fsb has to offer, we are opening our first kiosk in a shopping mall and will be employing staff within the next few months, the benefits of fsb are great and the yearly subscription is a fraction of Croner with whom I've have just recently had a meeting with. Thank you Derek.

Talking to Martin this morning was great, he fully outlined everything available to me and our business. It was informative and interesting. Thank you Martin.

Martin was expert at helping to navigate the full suite of FSB resources and info'. It's a truly supportive community and invaluable source of information that cuts through the endless internet searches for answers. I have no doubt that I'll be calling on the FSB over the coming years for sound advice.

Justin was brilliant in the demonstration I showing me the resources and support that I have with the FSB. As a new member I am confident that I have made the correct decision in joining.

The service I received was excellent and informative. I was promised calls and emails, I received them on time. I was promised a 3rd party would contact me, they did, on time and gave a great service!
Their insurance service and offer was spot on.
I can't praise them enough.

During a long conversation today, Justin was absolutely brilliant. He led me through all the information that will be useful to me, and he gave some thought to missing out what is irrelevant. His product knowledge is unbelievable and he was helpful in the extreme. He has already emailed me his contact details and told me I can contact him with any questions. All in all, I could not have asked for more.

Very helpful and always there for the members, whatever the size of the business.

Having been a member for a few years now, we recently had the misfortune to need their debt recovery template. It's a simple letter template backed by the legal team and is always up to date. For the small effort and time spent editing to our needs, it was a no brainer and we actually got the debt paid the very next day!

In fact all the forms, employment contracts and such are thoroughly worth the membership as most of us cannot afford private law firms. It's reassuring knowing the FSB legal team have your back and are always prompt and easy to deal with on the phone.

I attended an online networking event hosted by FSB and I can honestly say it was by far the best event of this type I have ever attended. The host was excellent..it was smooth, seamless and I connected with some great people. I generally don't like doing these type of events as they can sometimes make me cringe, but this one was truly excellent. Thanks FSB!

Very helpful staff and services - good value for money.

The FSB provides a wide range of benefits for small businesses and their introductory call was a great way of getting up to speed with the benefits on offer.

Thank you Sarah, Rachel and Mia yesterday for facilitating yet another online meeting yesterday. It was rich in content, insightful and gave us all space to share and hear from others. That little extra time at the end means alot and makes one feel heard and cared for in what at times can be a porridge of uncertainty in business.
I was very honoured to be selected as a suitable person to carry out the Santa role that was required by a fellow member in Walthamstowe.This wouldnt have happened had it not been for the sharp eye of Mia who is always looking out for the members in her reach to see where she can help.Thank you all for reminding us all about the FSB products and services and for encouraging us to share our thoughts.
For anyone wondering whether they should become a member, do get in touch with these guys and tell them what you think.
I remember someone from a chamber of commerce network telling me once when I was considering membership he said 'It's all about putting something in and getting something out.'

I like the fact that even on the less than 5 star reviews for FSB they at least try and get things resolved with their little message after the comment.

It's all about communication!

Joined July 2023. Requested the Representative for information on funding. No communication since my last message in Sept 2023. I complaint on 14 Nov 2023 & received a call from Martin Customer service sounded convincing & gave them another chance. I followed their suggestion and provided all information for speakers slot 1 Dec 2023. Chased them up on 12 Jan 2024. Since then Mia, Martin and now Juliette have each written to me separately without copying the others and Re-routing my request to another department. I not receiving clear concise information to date 16 Jan 2024. I have emailed them all again and asking for full refund of my membership.

Update as at 31 Jan 2024: Martin customer service replied after consulting with "Our Membership Director has investigated this, *& it has been decided on this occasion we will not be making any refund for the reasons set out in the T&C. “For paid subscriptions refunds (either in whole or in part) will only be made if resignation is received up to a maximum of 28 days after the due subscription has been paid".
I will not be renewing my membership.
Good news: I have managed to get a 10 min speaking slot with the East London Online networking for 22 Feb 2024.

Good call with Martin today following our recent membership of the FSB, lots of benefits and great walk through the website resources.
Many thanks
Greg

I recently had the pleasure of receiving a telephone walkthrough of my membership benefits package from Justin, which was brilliant.

Justin was amazing and took the time to ensure that I not only understood my membership benefits but also felt confident in navigating through the various features of my membership portal.

I'm still very new to FSB but already feel more confident starting my business knowing I have access to professional advisors who can help mitigate certain business issues should anything arise.

There are lots and lots of useful resources included with the membership, and knowing how to access these was very helpful - as well as saving me time and money sourcing these same resources elsewhere.

Excellent customer service
Only joined this week but the onboarding service has been excellent. I had a call to talk me through all the services on their website. Requested an insurance quote that came through within about 24 hours and a meeting with local advisor is being arranged. Very pleased with my decision to join.

Justin arranged a convenient time to go through the FSB website and services. Was clear and knowledgeable. Call was very helpful signposting where to find useful documents etc.