Really good quality clothes, beautifully designed. On trend, but also classically stylish too. The Harper service is great as you can try on lots of different outfits. It’s convenient and means I c... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought one cap and it had its color washed out on the first washing. Washed with cold water, regular soap. Customer service claimed they couldn't do anything because i didn't buy the cap in their webs... Se mere
Virksomheden har svaret
Tried this new buy/payment method for the first time, it was simple, easy to use and saved money coming from my account then the wait for any returns to be credited, will use again definitely, more pl... Se mere
I reviews a pair of white trousers which needed hemming after one wear. The online review before purchase described the trousers as good quality . They are unwearable because the hem on one leg has co... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Kontaktoplysninger
3,2
Middel
461 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleased with my purchase
Very pleased with my purchase, had a problem with the price but french Connection sorted the problem out quickly.
13. december 2023
Uopfordret anmeldelse
Great home products Good customer care
I have only discovered French Connection home this year so glad I have! They have a wide range of fabulous home furnishings and home accessories .
Both my son and I have lots of items in our homes.
Customer service Anna and Kurt recently dealt with a return of a couple unsuitable items …refunding well within their guidelines. Thank you.
6. december 2023
Uopfordret anmeldelse
Lack of Information
I never got my order confirmation nor the expected delivery information and had to contact your Customer Service team. In future I will have to always keep a note of the order numbers of items I buy on-line in case anything goes wrong which, believe me, does happen from time to time.
30. november 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Hello,
Thank you for your review.
We are sorry to hear this happened and hope our Customer Service Team resolved the issue for you in a timely manner. If an incorrect email address is provided at checkout, we can update this for you after your order is placed and can resend your order confirmation and dispatch details.
Kind regards, French Connection.
Quick delivery
Quick delivery, lovely dress. Ordered two to chose the best size. Return process was nice and easy for the one I sent back.
17. november 2023
Uopfordret anmeldelse
Very good prompt customer service and…
Very good prompt customer service and helpfully explained the return policy.
15. november 2023
Uopfordret anmeldelse
Never regretted a buy more
Never regretted a buy more. Soles of my shoes started to let loose within 2 weeks. In the trash within two months... Wish I could give less than 1 star
9. september 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Thank you for your review.
We are sorry to hear this and would like to look into this further for you. As we would not expect this kind of quality. Could you reply to this review with your order number or contact our customer service team via contact@frenchconnection.com and we will look into this for you.
Regards,
French Connection
They gave me incomplete answer!
They gave me incomplete answer!
I requested the number of breathability and waterproofness, yet they give something else I don't want.
3. november 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Thank you for your review.
We are sorry you feel you have not received all the information required. Most queries can be answered immediately by our customer service team, however some information is not readily available and other departments need consulting.
Please could you contact us on contact@frenchconnection.com or update your review with your query and we can source more information for you.
Kind regards, French Connection.
I did not get a correct answer to my…
I did not get a correct answer to my query as to where my order is. It has taken so long .I may not order fro French Connection again as I cannot trust the delivery system
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Thank you for your review.
We will look into this further for you and be in touch.
Kind regards, French Connection.
Great customer care
I made a mistake on my order. The customer services team replied to me immediately, gave me choices and and followed up to make things right for me.
How refreshing ! No robots…. Just great customer care. I will buy from you in future. Thank you
19. oktober 2023
Uopfordret anmeldelse
I haven't received my order and I have…
I haven't received my order and I have received an email stating my order was delivered from dpd and signed for which I have not signed and I have got no response from anybody as to where my order has or where it has been delivered too
14. oktober 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Hello, Thank you for taking the time to leave a review. We are sorry to hear that your order has not reached you. Please get in touch with our customer service team with your order number on 0333 400 3285. We will be able to look into this further for you. Regards, FC
Excellent client service
EU regulations have made it more difficult to send goods from and back to the UK and it can be the reason not to order at all. However, with the excellent client service of French Connection it is no problem at all. They were very helpful and quick in answering all my questions, getting my order at my address in time and also providing information on how to send goods back safely!
12. oktober 2023
Uopfordret anmeldelse
Excellent customer service from Head…
Excellent customer service from Head Office department - Angharad and Chelsey when I was trying to return an item
5. oktober 2023
Uopfordret anmeldelse
Very poor quality for a high price
The dress I've purchased cost me 80 GBP and it looked pretty good on their website, too bad that in real life the fabric has such a low quality and bad texture that it actually become damaged,with an old wear and tear appearance after the 2nd wear only. I do not recommend them as a brand, very disappointing product for that price.
21. september 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Hello, Thank you for taking the time to leave a review. We are sorry to hear the quality is as not expected. Please get in touch with our customer service team with your order number on 0333 400 3285. We will be able to look into this further for you. Regards, FC
Poor customer service and quality
Poor customer service. My details were passed between several different agents all telling me different things. My item was faulty but it was made too difficult to return so did not bother. Wont buy from here again.
4. september 2023
Uopfordret anmeldelse
Worst Customer Service I've ever encountered
I bought a lot of FC jeans, until recently. I tried to clarify what sizes they're using now, as new jeans seemed to be sized smaller. Instead of just answering my question their customer services people just kept asking constant stupid questions, one after another, no matter how many questions I answered they just asked more, never answering my actual question, until I gave up. Never contact these people. I'll never buy from them again !!
24. august 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Dear Jack,
Thank you for your review.
We are sorry to hear this as this is not the standard of service we would expect. Understandably, on occasions we may require further information before advising you, however this should only be relative to your query and this should be communicated clearly.
Please could you update your review with an order number so we can investigate this further?
Kind regards,
French Connection
Order Not Received + Poor Communication
Placed an order and after a week had passed, I hadn't received said order or received any communication so emailed for an update.
Only after my email to customer support, was I was informed that my ordered items were not in stock so my order was to be cancelled.
Appreciate these things can happen, but disappointed that I was the one to have to instigate the update on my order and consequent refund.
22. august 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Hello Clare,
Thank you for taking the time to provide your feedback.
The feedback of our customer's is very important to us and we are sorry to see we let you down with communication on this occasion. We will feed this back to our stock team and would like to get in touch with you directly to discuss this further. Please could you update your review with your order number?
Kind regards, French Connection.
BIG NO to French Connection watches in India
The email id was provided to claim the warranty and how to proceed further. The seller mentioned the warranty was from the brand.
Did not get any support or info on how to proceed further. Just a standard response and no reply on further investigation.
Stuck with a poor quality , non functional watch of French Connection
19. august 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Hello Laxmi,
Thank you for your review. We are sorry to hear this.
Please could you update your review with your order number so we can look into this further. If you have not purchased the watch directly from www.frenchconnection.com, we are sorry, unfortunately we will be unable to help you further but can direct you to the correct contact.
Kind regards,
French Connection.
Wanted to cancel my order and it was…
Wanted to cancel my order and it was very swift done. Even on a weekend.
12. august 2023
Uopfordret anmeldelse
Excellent and super friendly service
Excellent and super friendly customer service from Sarah-Jane in Tunbridge Wells store. I've been in twice now and each time she has gone above and beyond to help. On one occasion she popped into the stock room to hunt for a dress that wasn't on the shop floor because she had a hunch it was exactly what I was looking for. Just had to write a review as a thank you. Brilliant!
26. juli 2023
Uopfordret anmeldelse
Appalling customer service very…
Appalling customer service very disappointing they will not honour discount code will be returning my order
24. juli 2023
Uopfordret anmeldelse
Besvarelse fra French Connection
Hello Susan,
Thank you for your review.
We are very sorry to hear this. Our customer service team will honour discount codes where they apply. Please can you update your order so we can check this for you?
Kind regards, TOAST.
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