Freesat Anmeldelser 764

Firstly, the product isn’t great itself and it’s expensive for the bigger hard drive storage options. The user interface is clunky and the quality of the box and remote control is not as expected for the price paid.

But it really gets interesting when things go wrong. My box failed due to a software issue someone after the warranty expired. Customer Sevices were not interested at all in helping. I received curt responses to emails pointing out that their warranty had expired and it was my responsibility to prove the faulty box was a manufacturer issue!! You couldn’t make it up.

Despite the fact I know my consumer rights trump the restricted warranty guarantee, it is just too much effort to deal with a company like this.

Suggest you find another solution for Internet television Appalling

I noticed that free sat replied to all the positive reviews, but no response to the negative comments Why?

Purchased a 4k recordable freesat box in Sept 2022 and the hard drive has failed and needs replacing - I contacted Freesat and they said there is only a 12 month warranty so It’s my responsibility to replace. I purchase Freesat as I thought it would last significantly longer than 2 years so be warned if you are considering buying one.

Freezes all the time and now they’ve removed the facility to record from app. What’s the point Freesat???

Hi all, my Arris Freesat 500gig box displayed the 'something's wrong' message. Contacted Freesat who talked me thru steps to reboot the hard drive. Unfortunately this failed, hard drive is knackered after two years of light use! Freesat apologised and confirmed that it was unusual for such a short lifespan and advised me to buy a new box (grrrr!) Freesat service seems to be dying with film and entertainment channels leaving the platform.

Bought a Freesat UHD-4X 1TB box less than a year ago, but since then, it has regularly failed to record a programme. 'ERROR. FAILED TO RECORD." I never had this problem with the old video-tape recorders. So much for progress.

Bought the Freesat 4k recordable 1TB box direct from Freesat. Quickly started making loud ticking noise which got worse as time went by. All recordings randomly self-delete overnight. Eventually Freesat agreed to replace it but to my shock sent me a refurbished second hand box. Customer service non-existent. Emails unanswered. Joke of a company.

Completely unacceptable behaviour from this company. I bought a brand new box for £259. It lasted 7 months. They had the cheek to replace it with a “refurbished” box that didn’t last a month. They told me they only replace with refurbished. After telling them I had paid for a new box and expect a new box in return. They refused so I’m now sat here with a box that doesn’t work and they’re not interested.
Do not buy the rubbish these crooks sell you, their product is as much use as their customer service!

Spent a lot of money on their 2Tb recordable box in January, on the basis that recordings can be set remotely using their app. Come June they have withdrawn that facility with no expectation that it will be reinstated. These people are cowboys with respect for their customers.

Scam company.

Bought a refurbed box, it arrived opened tried it, it didn’t work.

Company refusing to refund despite clear breach of UK Consumer contract regulations

What an absolute farce. Freesat has now seen fit to remove remote recording. What a step back in time. This aligned with a flaky app, Terrible support, I will be moving elsewhere

What is going on at Freesat. The app is now only for the guide!! No login to accounts any more. Spoke to one person who told me to reset my password. Next person said the login site has closed. Expectation is that Freesat will close unless anyone knows better. Don’t buy a box yet!

Bought a 4K recording box which developed a hardware fault after 11 months box was replaced under warranty only for same issue to occur again after 11 months. Fast forward function was glitchy the whole time jumping back to the beginning of the programme. Company not interested in obvious fault and cost implications. For the cost of replacing a box each you can get sky package! My advice, steer clear!

I’ve been duped.

Just last month I moved to a house with no terrestrial television signal, so I bought a Freesat recordable set top box.

The packaging advertised remote access via an app. When I set up the box it prompted me to register so that I could access it remotely… And yet it turns out that Freesat have removed this facility. Remote access is no longer available.

Surely that’s false advertising?

Freesat have removed remote recording and viewing on mobile app , half of the freesat now does not work !!!!

Bought a new Freesat 4K Recordable Box based on there web site advertising remote recording via the App . Only to find out that the remote recording has been dropped together with registration .
I Contacted Freesat who basically said I should have checked on the updates .
So they think its ok to still advertise the facility up to 17th July 2024 despite it not being available Shame on you FREESAT .

Bought a Freesat Arris box 1TB, and after 6 months it started making odd noises like the HDD was failing.
Not to mention the software on the box is buggy, the fast forward function skips to the start of a recording randomly if the recording is still in progress, some recordings also stop if fast forward is used too soon after starting playback. These bugs still haven't been fixed after I have the box nearly 9 months (and yes I did tell support about these). It is also of poor build quality, the plastics are cheap, the remote is ridiculous shape.

In the end I dusted off my old Humax 2000S, put a 2TB HDD in it, and it works perfectly and reliably.

I managed to start a claim on warranty but after sending the box back to the address Freesat support gave on pre-paid shipping, it is stuck in transit, the courier apparently "cannot access" the address they provided.

Nor have they sent me a replacement as they promised once I provided proof of return, so I'm down £250 quid and nothing for it.

Bought a box that took nearly 2 weeks to be delivered, developed a fault and, after a few phone calls to diagnose, was told to send back. That was over two weeks ago, and still have not had a new box sent out, it’s not even been dispatched. I will NEVER buy another box, or have any dealings with this company again.

Can no longer watch Netflix on it after just three months. The error message is incomprehensible and, as others on here have found, there is no support. A pity because, prior to the Netflix failure, I thought I’d made a smart moving outing Sky.

I have a Freesat smart TV. In bad weather channels that are delivered by satellite yield either pixilated screens or nothing at all. I tried Freesat's Chat service but every question I put was met with the response, "Sorry I can't answer your question..."
That qualified for a null-point score.