Freesat Anmeldelser 764

There was nothing wrong with freesat until the latest update. Now the box checks the satellite dish continuously and constantly reports problems with the hard drive resulting in all recordings been lost. Moral of the story don't change what dosn't need changing and sack the ones responsible for the latest update which created a totally useless service.

Lasted just over the year so out of warranty, harddrive problems seem to be a major issue. Customer service also very slow at responding. Would not recommend.

Takes ages to just watch normal TV . I get the messages telling me that they are trying to locate a signal . In this day and age , it should work instantly .
I get messages telling me the cables have been moved when it is the rain outside making my signal useless!.
As for the cables ..useless,fragile and fiddly! I never know if they will fall out of the box !

My cause for complaints are basically twofold; while watching the evening news, the signal stopped ! Blank screen . I know it was raining heavily at the time , and still raining today . 25 hrs later ..still no signal !
The humax box ors allow me to watch you tube which I do subscribe to , so there is something .

The other thing , my last humax lasted from 2017-2024 then I had to purchase another ..£250 + iirc for a recordable one to avoid adverts . Certainly not free! The new box is not as good as the previous one .
So, how long have I got to wait to watch TV again??.
Hopefully tomorrow if the weather improves . I may have to purchase a freely tv and quit this mess of a company ... I inherited the dish when I moved into my present home . I wanted to avoid sky etc ,but there was no ordinary aerial so I tried this . Seems like a big mistake now ..

Very clunky and slow in operation. Cycling through the functions is not intuitive and the remote range is very poor.
They have now removed the remote record function from the app so it renders it pretty useless for my requirements.
Back to You view for me.

I have has a Freesat 4k box for years since I ditched Sky and it has served me well, until the so-called upgrade in October and " what a bag of "*%!t" that turned out to be, the EPG has a mind of it own sometimes it populates but most times it just does about 3 or 4 at the bottom.
When its first switched on it spends a good 1-2 minutes "setting up my dish" the same dish it set up the last time I switched it on.
Who ever programmed this load of rubbish needs to give up there job and start selling news papers on a street corned as thats all there fit for. This applies to the person that signed it off as a "good idea".
Anyway I wont have to put up with this crap any longer as I have now moved over to a "Humax Aura 1TB 4K Freeview Play TV UHD Smart Android Freeview Recorder" so lets hope they dont employ the idiot that did the freesat box .This box is going to the tip

Whatever you do avoid, avoid, avoid bying a Freesat box!!!
Since a significant downgrade a couple of months ago the system has been riddled with bugs which the company sends to have no intention of fixing. Now awful to use!!!

Absolutely useless since the update .
Every time I switch it on it tells me it is connecting the dish , then tells me no signal , then I turn it off and on again and it decides to work .
The programme information is so small it is unreadable from the armchair .
When I use the remote to go to ITV X it freezes , when it does get going the programme selection feature doesn't work .
I had a Freesat box and the update messed it up so I bought a new one thinking it would be fine but NO just as bad as ever . £200 down the drain .
Question is are they going to do anything about it and when

I agrre with all the reviews what a terrible update and why ? I used to praise Freesat before the update now it is a nightmare. I think I will have to to switch to SKY or BT unless there another update soon to correct this mess but it seems as though Freesat are not interested as they have not bothered with a response.

Disgraceful company to deal with!!
Issues compulsory updates that you cannot decline which removes functions from the box after purchase and latest update installed new program guide which fails to populate properly with many channels showing No Data.
Avoid!!!

Been happy for long time with freesat 4k box until latest software update... Now the box has to " set up my dish" every time its turned on and also the new guide menu is slow and clunky and NOT user friendy.. Why change something that worked fine.. Seriously considering dumping this and going for a freeview recording box.. Pity freesat DOESNT listen to its customers and only does what IT wants
UPDATE
received reply to my complaint to Freesat, Ignored my complaint about slow guide menu now. Told me that box will now always " set up dish" when start now and just put up with the 30 seconds it wastes doing it.. Terrible that paying a lot of money for a box that DID work well has now been reduced to the spare room as we now have a freeview Aura recordable box now
beware anyone buying a freesat box

If I could give Freesat no stars then I would !
October software update has caused more problems than improving things.
£249.00 for a box then it’s countless factory resets which cancels everything ! Recordings passwords etc !
The app does nothing but tells you what’s on, you can’t even watch the recordings that you’ve recorded on your account, it would be laughable if I hadn’t spent £249 !
The customer service team are as much use as a chocolate fire guard who know as much about what they are doing as the customer,so trying to get technical support is a joke. clearly sat in front of a computer reading a drop down menu on the computer screen in front of them.
Out of frustration you try to escalate the issue and oh errr there’s no one available you’ll have send an email
SAVE YOUR MONEY IS MY ADVICE and don’t waste your money with this nonsense because it’s nothing but problems ! A complete waste of time and money

Absolute rubbish since the October 2024 'upgrade' box keeps dropping and re setting itself every time you turn it on. I have tried every form of resetting as suggested by Freesat's poor support service .

Well what are the so-called boffins at Freesat up to been with Freesat since there they started broadcasting had then a humax box with was very reliable. Then in June I purchased a aris box was pleased at first. Then you could not program what you wanted to record from your phone.wich for me was a good selling point.the last straw was there software update in October so every time I switch on the box it comes up with we are setting up your dish then other times when turning box on the home page appears.before there software update had no problems with the box. Sorry to say that since there update everyone seems to have issues why they had to to do this software updates I’ll never know.it definitely has not improved Freesat service.on the plus side picture quality is good also sound quality is good. But when recording a series the box can’t always cope missing some recordings. Finally Freesat could be such a brilliant service but sorry to say that they at this point in time have lost their way.🙁🙁😢 update 15/12/2024 latest software update 2/12/2024 when turning box on for first time the box displays home page at the same time in background setting up your dish. I tried sorting out this by doing a factory reset but did not resolve the problem.

The hard drive on the first Freesat box I bought died at 14 months so out of warranty.
I hoped this was just bad luck so I bought another one and when I got past 18 months felt a bit of relief.
But at just 25 months the same thing happened.
This means I have spent approximately £300 to get just 3 years of TV.
I contacted Freesat who suggested when I buy my next one I buy extended warranty, but as that is only an additional year it would be £50 wasted if it only last 25 months again.
I find it hard to believe that I am just very unlucky to have the same fault on two boxes bought a year apart. And I will not be buying another one.

Had the freesat box about 2 years now. I was happy with it until October update, now the EPG is AWFUL, writing too small no program information with out pressing additional buttons. Not consumer friendly at all.
The sound quality has always been very poor and no change since update. Certainly won't invest in another box, will be looking at other options.

Paid £229.99 for a Freesat box and within a year a software downgrade (Oct 15th 2024) rendered it virtually useless. The text is too small, the channel icons are minute and impossible to see, the menus hang, series record has a mind of it's own........the list is endless. £230 down the drain.
Read the other reviews before buying, don't just take my word for it.
If Freesat are determined for us to give up on them, just stop selling them. It's simple.
Not fit for purpose.

Since the upgrade in Oct 24 the menu is awful. It is too small, very slow to load and you have to go backwards on the menu to get it to load forwards!?? Who made this dreadful upgrade. It is so bad we are now going to switch to something else. Would rather pay for Sky than use this now.

I've had a Freesat recordable set top box for a couple of years now, and in general I was quite happy with it. On October 15th of this year (2024) there was a software update which has rendered my Freesat box virtually unusable. The EPG is completely different, its slow and quite often just hangs up for no apparent reason, and the only way out is to remove the power and reboot the box.
I contacted Freesat to explain what had happened, and if there was any way to roll back to the previous software, but they were totally uninterested and unhelpful and told me it wasn't possible.
So I'm stuck with a Freesat box which is quite frankly, a piece of junk.

Purchased a Freesat box directly from Freesat as I thought they would be the most reliable source. I was wrong. The box was listed as a refurbished item and was slightly cheaper than a brand new box. However, it was immediately clear that there was a fault with the box - I could not turn it off! After turning off, the box would then continually cycle through off/standby/on modes. I reported this via the support option with Freesat. After following their instructions (turn off and turn on again, reset the box software etc) the problem was still there. I was then asked to send a video to prove what was happening, which I did. I was then sent a prepaid return label to return the box for a refund. Oddly, I was not offered a replacement box, only a refund. After returning the box I then had to wait TWO WEEKS for my refund to arrive. I would not recommend buying anything from Freesat.

It seems obvious to me that Freesat is on the way out. Since getting the recorder box, I have lost channels, lost features (e.g. remote record setup) and following the latest software update, the box freezes and stutters and is basically useless. Series records set up previously, are now unreliable and when I try to reset them, the 'series' option is missing (STVHD) and I can only record a single episode. Their website doesn't help and suggests I use the streaming service. If only we could, with our 1Mbs internet speed! It seems to me that we are all being pushed towards streaming, so that we can't avoid adverts (or pay extra to avoid them) What a disaster of a company.