Freemans Anmeldelser 

Ordered two minimiser bras delivered quickly and a perfect fit will definitely order again.

Easy online ordering. Lovely clothing and shoe range. Quick delivery to.

I enjoy looking for item's that catch my eye and either if I need it as essential or replace or even a gift I'll buy it not just for the sake of it.

My partner is very pleased with her order and found it difficult to get the Rimmel 25hr Ivory 100 anywhere else, she has been using this product for years, will be ordering again soon, hope you will always have this in stock thank you.

I placed my order for a piece of furniture, and within a few days it was in my home. Excellent service and very pleased with the furniture.

My son told me about this site. He was looking for his Trainers. I have excellent experience by buying his Trainers and also quick delivery . I'll buy again. Thanks

Returning items is a joke. It took 3 attempts before my parcel was collected.

I’m increasingly disappointed with the way Freemans promotes its discount offers\. While the discounts initially appear attractive, attempting to actually redeem them can be a very different experience\.

I have tried adding a wide range of products to my basket and progressing through the checkout process to establish which items genuinely qualify for the advertised discounts\. Unfortunately, I have found that many — and in my experience, almost all — of the products I have tried are excluded from the promotion\.

The same issue appears to apply to discounts offered through the Blue Light Card scheme\. The headline discount sounds appealing, but the extensive exclusions make it extremely difficult to find products on which the discount can actually be used\.

In my opinion, this makes the promotions feel more like a **publicity and marketing exercise than a genuine customer discount**\. If the majority of products are excluded, I believe Freemans should make this much clearer and more transparent at the point the offer is advertised, rather than presenting a discount that appears widely applicable when, in reality, the choice is extremely limited\.

I would encourage Freemans to review its discount policy and provide customers with clearer, more transparent information about exactly which products qualify\. Customers should not have to spend considerable time adding products to their basket simply to discover whether an advertised discount actually applies.

DO NOT BUY FROM THEM THEY WILL LIE TO YOU LET ME EXPLAIN - WHEN YOU SEARCH FOR A PRODUCT ONLINE AND ITS OUT OF STOCK EVERY OTHER COMPANY WILL TELL YOU ITS OUT OF STOCK …….BUT NOT WITH FREEMANS THEY WILL TELL YOU ITS IN STOCK TAKE YOUR MONEY AND THEN JUST WAIT AND WAIT AND WAIT TO BE TOLD THE SAME THINGS IT OUT OF STOCK SO THEY USE CUSTOMERS MONEY FOR THE OWN BENEFIT WHILST CUSTOMER WAITS WEEKS FOR REFUND TOTAL SCAMMERS STAY AWAY YOU HAVE BEEN WARNED

Website isn’t working so I can’t make a payment. I keep getting security issues flagged up and now I can’t even get into the website. Tried to call but they won’t entertain me because I don’t know my customer number. Will just be clearing and closing my account as I can’t be bothered with the hassle.

I ordered a dress a bag and shoes for a very special celebration. Bag and shoes on the way, but not dress which is pointless. I did live chat to arrange another outfit, not showing as coming . I’ve been a very loyal customer but won’t order again

If only there was a zero star option ! I do not think I have ever come across a company this bad. Late deliveries missing items and virtually impossible Customer service help.
Total shambles !my last order says delivered its not been should have gone to local evri store. No colletion made yet it says delivered. Now trying without sucess to sort this speaking to someone from God know where who hardly speaks English.

My order for holiday clothes never arrived by dates as promised and I called and requested a total refund. Parcels were never delivered at any time.
I am currently on my 5th phone call chasing the refund after nearly 3 weeks. They have credited me two separate amounts and I’m still chasing a shortfall. When I placed the order I paid in one full amount yet they are refunding me in dribs and drabs and only when I keep phoning does another part get refunded. AVOID using Freeman’s, dreadful service from start to finish.

Worst company ever would not buy from this place again

Ordered a dryer for my daughter she said the delivery man was so helpful and cheery she has a child on her own so it was lovely to have that attention well don delivery driver

I DO NOT HAVE A PROBLEM WITH THE FREEMANS PRODUCTS OR ITEMS I HAVE RECEIVED.
THE BIGGEST PROBLEM IS EVRI ARE LETTING YOU DOWN TIME AND TIME AGAIN. I SAT I. ALL DAY SATURDAY 5TH SEPTEMBER 2026 AND THEY FAILED TO DELIVER THIS HAPPENS A LOT. NOT VERY HAPPY AS IT IS A BIRTHDAY PRESENT FOR MY DAUGHTER ON THE SUNDAY. I HAD NOT BEEN CONTACTED BY EVRI REGARDING DELIVERY NOT TURNING UP. JUST SAID IT WAS OUT FOR DELIVERY FOR SATURDAY. I WENT TO THERE ONLINE CHAT WHAT A TOTAL LOAD OF RUBBISH NO HELP WHAT SO EVER. I THEN LEFT A REVIEW ON ERVI AND I GOT A RESPONCE SAYING IT MISSED THE COURIER LOAD. WHY WAS I NOT GIVEN AN UPDATED ON WHAT WAS HAPPENING THEN I WOULD GAVE HAD TIME TO GO AND GET HER A PRESENT FROM THE SHOPS. DIGUSTING CUSTOMER SERVICEON EVRI,S PART. THEY DO NOT CARE ABOUT CUSTOMER SERVICE THIS NEEDS TO BE ADDRESSED AS IT REFECTS ON YOU FREEMANS. CHANGE YOUR DELIVERY COMPANY FREEMANS PLEASE.

Absolutely awful experience with Freemans.

My parents ordered me a waterproof jacket worth £220 for my birthday, but Freemans sent the completely wrong item, worth approximately £40–£60 instead.

We have repeatedly contacted customer services to get this resolved and have been messed around at every stage. Back in May, we were told that a courier would be arranged to collect the incorrect item and that the correct replacement had been sent out. We were also told we would receive tracking information. Neither the replacement nor any tracking information ever arrived.

We chased the issue again more recently, only to be told that they would not communicate with me because my father was the person who placed the order. My father has since emailed them to explicitly authorise them to communicate with me. Despite this being clearly stated in the same email thread, they have asked for the authorisation again - which again we gave and still nothing.

We were then told we would hear back within two days, but we are now well beyond that timeframe and, unsurprisingly, have heard absolutely nothing.

It has now been months since the original order, and we are still without the initial item that was paid for. The incorrect item is still unresolved, the promised replacement never arrived, and the customer service has been incredibly frustrating and inconsistent throughout. Though you could say they’ve been consistent in how awful they’ve been!

Absolutely shocking experience. I would not recommend Freemans based on how poorly this issue has been handled.

I am seething with this company. Even 1 star is ONE TOO MANY! I bought a flymo mower 1 month ago, delivered with no problem. Unfortunately, faulty on arrival and thats where the problems started and not resolved almost 1 month on. The call centre personnel are based in South Africa and are difficult to understand. There is poor empathy and fobbing off by “I have booked a collection” 4 times booked, waited for EVRi, with no shows. Collectively, 24 hours wasted for a service that should be otherwise straightforward. I have a whole collection of emails from Freemans.
I would never use this organisation ever again for my home shopping!!

Ordered a fridge freezer waited 5 days and they cancelled the order due to no stock
Ordered a different one waited 5 days and cancelled again
Rang to complain said its not their fault and they will not log the complaint
Absolutely disgusted how can they even run as a business
AVOID!!!!!!

Too late, I’ve paid £18 for a shirt I’m unlikely to receive, let alone return, the massive amount of complaints about Freemans show a company floundering with executives not bothering to take prompt action to sort their mess out and treat their customers with respect. Ann Steer CEO and Richard Hornby should be concerned but their website shows they’re very pleased with themselves….
“Freemans Grattan Holdings (FGH), part of the OTTO group, is based in West Yorkshire and home to a portfolio of well-known brands including Freemans, Grattan, Kaleidoscope, Swimwear365, Look Again, Bonprix, and Curvissa. Our extensive brand range enables us to offer a vast selection of products, from fabulous fashion to fantastic homeware, all at affordable prices.
Two of our brands have been around for over 100 years and continue to evolve, embracing technology to meet the demands of the modern market. We always place the customer at the heart of everything we do and are committed to continuously improving the customer experience.
With over 500 colleagues working across our Vicar Lane office, warehouse, and credit operation functions, we’re proud of the dedicated team that drives our success.
We have over 2 million active customers and we receive over 1.6 million visits to our websites each week. We deliver over 5 million products each year, helping us to stay connected to our customers and meet their needs with every order.
Our commitment to innovation, customer satisfaction, and product quality is at the core of everything we do.”

The last paragraph is sheer fantasy!