Frank Harris & Co Anmeldelser 

211
•
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've had a great experience with this agency. Madeleine, my property manager, responds quickly and has solved every problem I've brought to her. Jaydn, who helped me through the rental process, was... Se mere

Bedømt til 1 ud af 5 stjerner

They asked u to pay “ holding deposit “ first to hold flat . They have been showing flat to other clients with ur offer as plan b for several weeks hostage ur payment ghosting me, other agents , once... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

A seamless service from start to finish from Alison at Frank Harris estate agents. We came to sell our investment property in Bloomsbury and invited three local estate agents to provide a valuation an... Se mere

Bedømt til 5 ud af 5 stjerner

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and alway... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Ejendomsmægler

Skrevet af virksomheden

Frank Harris & Co. is a central London-based estate agent with over 40 years of success in the business. During this time, we have built up an in-depth understanding of the areas we cover, which include Bloomsbury, Kings Cross, Barbican, the City, Clerkenwell, South Bank and Waterloo. Many of the team at Frank Harris & Co. live and work within these areas, so we have first-hand local knowledge to share, as well as real understanding of the unique character of these parts of London and the properties for sale or rent within them.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

211 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

Alle anmeldelser

(211)

42 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Working with them was a pleasure

Very vocal and helpful staff! They got me a couple of good options per week during August, which is the hottest season in the rental market. Charlotte, the manager I worked with, was super nice and come up with very good apartments both in terms of price and location.
The agents who do the viewings are never late, happy to discuss all the details of the property and answer any questions.

8. august 2023
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Besvarelse fra Frank Harris & Co

Dear Sonia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Excellent team over at Frank Harris /…

Excellent team over at Frank Harris / Barbican. Tirelessly managed to find a great tenant for my flat with many viewings. Professional from start to finish. Ask for Mitchell Max, he was diligent and persistent. Follow up has been amazing as well. Perfect choice for me as I was reviewing several options and glad I went with them.

20. juli 2023
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Besvarelse fra Frank Harris & Co

Dear Jerome, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Barbican office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Excellent experience as a renter

Excellent experience as a renter. Charlotte took the effort to understand exactly what we were looking for and guided is in getting the ideal property. Really simple and painless process too.

31. juli 2023
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Besvarelse fra Frank Harris & Co

Dear S T, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Mitchell Max

Was extremely impressed with his customer service and worked very hard to make renting a property in the Barbican straightforward, despite the fact I was pushed for time. Was especially helpful in organising viewings at short notice, providing essential information and liaising with landlord. A very nice guy too. Would recommend.

26. juni 2023
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Besvarelse fra Frank Harris & Co

Dear Rowan, We really appreciate you taking the time to leave such lovely comments about Mitchell. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

I recommend reaching out to Mitchell…

I recommend reaching out to Mitchell Max if you're looking to rent a flat in Central London, his services are great. He's knowledgeable and understands what you're looking for. I appreciate and trust his recommendations, he goes the extra mile to find the perfect place for you.
On the Property Management side, Danielle Longmuir is very professional and reliable and she managed all my requests in a timely manner.

3. august 2023
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Besvarelse fra Frank Harris & Co

Dear Cristina, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Mitchell will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Mitchell was extremely helpful and…

Mitchell was extremely helpful and knowledgeable about the current rental market at our recent viewing

6. juli 2023
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Besvarelse fra Frank Harris & Co

Dear Jacqui, Thank you for your kind comments regarding Mitchell and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Ronnie was diligent and communicative

Ronnie was diligent and communicative throughout the process and would highly recommend him to any future tenants looking to rent somewhere.

1. august 2023
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Besvarelse fra Frank Harris & Co

Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Ian at City branch of Frank Harris

I dealt with Ian at the City branch of Frank Harris and he was extremely helpful in guiding me through the whole rental process. He was very responsive to all requests for information and his knowledge of the Barbican estate in general is impressive.

17. juli 2023
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Besvarelse fra Frank Harris & Co

Dear M Dunlop, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Great experience

Mitchell was so helpful and knowledgeable about the flats he was renting. Even though I didn’t end up renting one, I appreciate the effort he made to show me multiple Barbican flats.

17. juli 2023
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Besvarelse fra Frank Harris & Co

Dear Rosie, Thank you for taking the time to leave a wonderful 5 star Google review. Mitchell will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

An excellent response to an inquiry

An excellent response to an inquiry - courteous and prompt

10. juli 2023
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Besvarelse fra Frank Harris & Co

Dear D. Bell, Thank you for your kind words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Great experience!

All around great experience renting through Frank Harris. Responsive, friendly, and helpful, not at all like a few other estate agents that are better avoided. Would hope to work with them again in the future.

10. juli 2023
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Besvarelse fra Frank Harris & Co

Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Great communication

Really nice service, especially from Ronni! The viewing and all communication with him afterwards was super quick and straightforward.

4. juli 2023
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Besvarelse fra Frank Harris & Co

Dear Ronni, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Charlotte has been very helpful &…

Charlotte has been very helpful & professional, as always.

4. juli 2023
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Besvarelse fra Frank Harris & Co

Dear S Menjivar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Excellent customer care

Excellent customer care and a well run company. All of my experiances with them have been positive and they are very proactive with any issues I have had. In particular, one of the Directors, Christopher Dowds, has been incredibly helpful and treated an issue I had with a very high level of professionalism and to a high standard. Very happy with the service

21. juni 2023
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Besvarelse fra Frank Harris & Co

Dear Kyle, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Barbican & City office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Dependable!

Charlotte at Frank Harris & Co in Barbican has been a fantastic letting agent - from finding a place through setting us up! Highly recommend

12. maj 2023
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Besvarelse fra Frank Harris & Co

Dear Adi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

Bedømt til 5 ud af 5 stjerner

Finding a nice home in London is a…

Finding a nice home in London is a challenge… but not with Mitchell Max ! Best real estate agent I’ve had to work with so far , and I’ve seen a lot of them !

21. juni 2023
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Besvarelse fra Frank Harris & Co

Dear Louis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 1 ud af 5 stjerner

I would NEVER RECOMMEND this agency to…

I would NEVER RECOMMEND this agency to anyone after what they did to me and my housemates. We used their service to find a three-bedroom apartment after 4 months of searching. We closed a deal, we paid rent and security deposit and signed a tenancy agreement a month before the move-in date. Everything was absolutely done by our side on time. As we had a signed agreement and a closed deal, all three of us had to give our notices from our previous accommodations, we had also scheduled deliveries for the move-in date and prepared everything needed. Five days before move-in date, I contact the agency to ask where can we get the keys from and what time should we be at the property. In response, they tell me that there is a minor problem with the landlord’s documentation and he is yet to sign the tenancy agreement, but there is nothing to worry about and it is just a formality. Of course, this comes as a huge shock to all of us as we have already paid everything and no one told us that the landlord hasn’t even signed the contract FIVE DAYS BEFORE MOVING IN. During these five days, the problem grew bigger and bigger. From “Don’t worry, it is not a big deal” it turned to “We can’t assure you that you can live in this property as the landlord does not have the proper documentation to give it out for renting”. Firstly, how can someone give property for letting without checking if it is legal? Secondly, not only that Franc Harris&Co did nothing about the problem, they claimed that this is not their fault and they won’t do anything about it. They left three people homeless in London and did not even care about it. This agency caused so much stress by their actions and could not care less. I imagine if we did move into the property how much more problems we would have as they started lying to us before we even lived there. If I could rate it with -10000 I would.

30. januar 2023
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Besvarelse fra Frank Harris & Co

Dear Mariya, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 1 ud af 5 stjerner

Unethical and dumb - the typical agents' reputation

Frank Harris are outright lying to their clients, both; buyers and sellers. What they cannot handle is an educated client. Avoid, if you possibly can.

17. februar 2023
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Besvarelse fra Frank Harris & Co

Dear Beck,
I am sorry to read your 1 review. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 1 ud af 5 stjerner

Irresponsible management

We asked for the house key for my wife. only one key was given and we have been mailing for 2 months. For your sanity, stay away.

13. januar 2023
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Besvarelse fra Frank Harris & Co

Dear Umit, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further you. Kind regards, Sarah Tranter, Customer Relations Team

Bedømt til 1 ud af 5 stjerner

Sneaky and Greedy

This company is operated mainly by telephone which means that they don't provide evidence in email form when they make false promises. Things take months to fix or go to the whole tennany without being fixed and then they'll try to charge you for them. They make promises to new tenants which they don't keep. Tried to charge us for repairs the new tenants are paid for. Terrible company greedy sneaky raise the rent by £1000 when we should've had the option to extend at the current rate.

9. november 2022
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Besvarelse fra Frank Harris & Co

We are very disappointed to read your review and have asked the Director of the office to look into this on your behalf. It is never our intention to have an unhappy customer but appreciate your feedback. Kind regards Sarah Tranter, Customer Relations Team

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