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Frank and Beans Anmeldelser 

83
•
TrustScore 4 ud af 5

4,2

Undertøjsbutik
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Absolutely love my Frank and Beans G-strings! The colours are fantastic, the fit is perfect, they are top quality and they're incredibly comfortable to wear all day. Best of all, they don't show unde... Se mere

Bedømt til 5 ud af 5 stjerner

Found the medium a bit too small and tight. Hope it stretches a bit after washing. Returned one medium and requested a large. Promptly sent back. Fits fine. Will put in another order soon. Thanks.... Se mere

Bedømt til 1 ud af 5 stjerner

I bought the mixed pack of 8 colours. I was sent 4 different colours and mostly colours no one would want 4 or 6 pairs of. I contacted customer service about a refund and the ticket just got closed wi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

After completing my order, I realised I ordered the wrong size. I contacted f&b's customer support and they corrected the order before it was sent. Arrived a couple days later in central nsw. Very hap... Se mere

Virksomhedsoplysninger

  1. Undertøjsbutik
  2. Dametøjsbutik
  3. Engrossalg af tøj
  4. Herretøjsbutik
  5. Lingeributik
  6. Tøjbutik

Skrevet af virksomheden

We create, design and know Underwear well. It's what we do! My name is Scott Hollywood and I'm the CEO and sole founder of Frank and Beans® Underwear. We manufacture fine cotton underwear for Men and Women plus Children, offering a great range of cotton essentials daily and many other fabrics. We want everyone to own our comfortable underwear. Our vision is to make online shopping for Underwear enjoyable, fast and easy. Frank and Beans® have some of the most Comfortable Men's, Women's and Kid's Underwear available online. We launched our brand online in 2009, bringing together an exceptional selection of Quality, Comfortable and Great Value Underwear for all the family. We have a strong team determined to operate our Undie business efficiently as possible. We will always supply a range of products to our customers that give Comfort, Quality and Enjoyment. Frank and Beans® sell Underwear, that's for sure. Though because we're vertically integrated, direct to consumer and handle everything from design to marketing to shipping, we bring our customers much more than just Undies. Frank and Beans is a lifestyle brand devoted to self-expression and basics that are anything but simple. A great pair of Undies can brighten your day, and an excellent Underwear company keeps it going. We wear our brand as a badge of honour, and we're not afraid to share it. Frank and Beans support local jobs, all profits stay in Australia. Our Underwear Collection Includes: Boxer Shorts, Briefs, Satin & G Strings Full Briefs, Seamless, Bamboo, Cotton & Bikini Briefs Sizes: Small to 5XL Delivered Australia-wide and Worldwide For Men, Women, and Kids

Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

83 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 85 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(83)

56 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Do not purchase anything from franks and beans

I ordered size large underwear, got sent what would be size small. I sent the underwear back for a refund. After tgey confirmed receiving the items back they were not processing my refund. I put in a dispute with PayPal and was told they had refunded it but due to dispute with PayPal it was put on hold. I was told to close dispute with PayPal and they would refund my purchase. I closed the dispute with PayPal and was still waiting for my refund. They stopped responding to my emails and only after writing a negative review about franks and beans they processed a refund for less than half the amount I purchased the underwear for. Absolutely dodgy company who will rip you off if you try to get a refund. Do not purchase through this company. They owe me money as they only refunded less than half what I paid and now they have stopped responding to emails again

28. juli 2026
Uopfordret anmeldelse
Frank and Beans-logo

Besvarelse fra Frank and Beans

Hi Amanda,

We’re sorry to see this review, however the description above does not accurately reflect what occurred.

Your return was received and a refund was due to be processed. Before the refund could be completed, a PayPal dispute was opened. Once a PayPal dispute is opened, PayPal places the disputed funds on hold and prevents us from processing the refund directly while the case remains active.

We explained this to you and advised that the PayPal dispute would need to be closed before we could issue the refund directly. Once the dispute was closed and the funds were released back to us by PayPal, your refund was processed.

At no stage did Frank and Beans refuse to refund your order. The delay occurred because the PayPal dispute placed the transaction funds on hold and temporarily prevented us from issuing the refund ourselves.
Your refund has now been processed.

Best Regards,
Clinton Customer Care
Frank and Beans

Bedømt til 1 ud af 5 stjerner

Misleading product description terrible return process

I bought the mixed pack of 8 colours. I was sent 4 different colours and mostly colours no one would want 4 or 6 pairs of. I contacted customer service about a refund and the ticket just got closed without being resolved. I then initiated a dispute via PayPal which took weeks to resolve. I did get my money back but lost $20.25 to ship it back to them even though Australian Consumer Law entitles you to a full refund. Would not recommend to anyone.

28. juli 2026
Uopfordret anmeldelse
Frank and Beans-logo

Besvarelse fra Frank and Beans

Hi William Siebler,

Thank you for your review. We would like to clarify the sequence of events, as some important information is missing from your account.

We acknowledge that you received an incorrect colour combination in your 8-pack, and we apologise for that packing error. Had this been raised with us through our normal returns process, the order was eligible for a free return, and our automated returns system would have provided you with a prepaid postage label at no cost to you.

Instead, a PayPal dispute was opened before the goods were returned to us. Once a PayPal dispute is opened, the disputed funds are held by PayPal and the matter must proceed through their resolution process. PayPal subsequently required the goods to be returned as part of your claim, and you elected to purchase your own return postage for $20.25.

As we explained by email, return postage through our own returns process was available free of charge. We were also unable to simply issue the refund ourselves while the PayPal dispute remained open because PayPal had placed the transaction funds on hold.

We certainly accept responsibility for the incorrect colour combination originally supplied. However, the $20.25 postage expense was not a charge imposed by Frank and Beans and could have been avoided by using the free return service available for the order.

We are pleased that the purchase price was ultimately refunded, but we feel it is important to clarify that customers are not required to pay return postage to us in circumstances such as this when our provided returns process is used.


Best Regards,
Clinton
Customer Care
Frank and Beans

Bedømt til 5 ud af 5 stjerner

Absolutely love my Frank and Beanss…

Absolutely love my Frank and Beans G-strings! The colours are fantastic, the fit is perfect, they are top quality and they're incredibly comfortable to wear all day. Best of all, they don't show under my gym leggings or activewear, so I never have to worry about visible lines. Great quality and I'll definitely be buying more!
The delivery was very fast too.

1. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Quality and Price

I have been using Frank and Beans for a while now. I have just ordered another batch of G-strings' which are REALLY comfortable. I used to wear Bonds with the T back, but they are becoming very expensive. Frank and beans are still Australian made, a lot cheaper and a very comfortable, quality product.

28. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Satin Four Pack.

Got the 4 pack of satin boxers.They’re awesome.They feel nice and the colours are rich.Delivery quick.Happy all round.

15. juni 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Size advertised cannot be relied upon…

Size advertised cannot be relied upon to be accurate for Australian market.
Refund takes a long time
No phone contact available. Very slow follow up

3. juni 2026
Uopfordret anmeldelse
Frank and Beans-logo

Besvarelse fra Frank and Beans

Hi Hari,

Thank you for your feedback, and we’re sorry to hear your experience did not meet expectations.

We understand sizing can be frustrating, especially when comparing products across different brands and styles. While we provide size information to help customers choose, we appreciate that fit can vary from person to person.

Our Customer Care team did review your order and provided an exchange option, including free regular return postage through our returns portal. The replacement item requested was a higher-value product, and Express Post was also requested, so we provided the balance payable for the exchange.

We also acknowledge your comments regarding response time and phone support. At this time, our support is handled by email so we can keep a clear written record of each enquiry, but we’re sorry if the process felt slower than expected.

If you still need help with your return, exchange, or refund, please reply to your existing support ticket and our team will continue assisting you.

Kind regards,
Clinton
Customer Care
Frank and Beans

Bedømt til 5 ud af 5 stjerner

Love them

Ordering process was simple, delivery quick.

And the feel of the jox, awesome. Wife loves the feel of them as well. 🤣

11. juni 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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