Ordered some colour samples first which helped me choose some shades. I do love the silver it is like an icy white with a silver grey highlight. The hair feels really good quality and not overly packa... Se mere
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Se, hvad kunderne siger
Love my hair thanks to Sophie T - full head refit feels fantastic and the refreshed root highlights really refresh my look. THANK YOU Sophie!
I’ve been using these hair extensions for years and had no trouble but this past year things have changed Iam using the right products and trying to not use any heat products regularly so they last lo... Se mere
Virksomheden har svaret
Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT. THEY ARE FAULTY ,and you should either refund or send... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Foxy Hair Extensions have been established for over 15 years and supply many of the UK's leading salon chains with professional hair extensions catering for all budgets. We stock Pre Bonded Flat Tip Hair Extensions, Pre Bonded Stick Tip Hair Extensions, Nano Hair Extensions, Hair Wefts, Tape Hair Extensions and Clip In Hair Extensions, as-well as stocking all of the equipment and accessories to successfully install your clients hair extensions. Our own brand of Hair Extension Aftercare products help to care your clients new hair, ensuring the lifespan of the hair will be successfully met. Alongside this, Foxy Hair Extensions also host regular accredited training courses for people wishing to set up their own hair extension business and train in various training methods. Our salon and retail store in the Metrocentre, Gateshead offers a full hair extension fitting service and retails Clip in Extensions, with free colour matching which is available exclusively in store. If your local to Gateshead or Newcastle Upon Tyne, pop in for a chat and a cuppa with our friendly team for advice on permanent or clip in hair extensions. We offer payment methods via your credit or debit card or flexible payment terms via either Clearpay or Klarna. All of these options are available both for online or in store purchases.
Kontaktoplysninger
2 Keel Row, NE11 9SZ, Gateshead, Storbritannien
- 0845 094 8403
- hayleyfox@foxyhairextensions.net
- www.foxyhairextensions.net
3,8
God
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Really fast 💨 delivery
Really fast 💨 delivery!
Beautiful hair, can’t wait to have them fitted. Thank you so much 😊
7. februar 2023
Customer service isn’t there when it…
Customer service isn’t there when it comes to bad batch of hair. I’ve lost two clients due to this from foxy. I don’t feel they support me like they should. My clients were both using the correct aftercare and brushing using the correct extension brush. Both long term extension wearers so very experienced. Foxy basically said the batch isn’t bad it’s something my end that’s at fault which it can’t be as the nano ring silicone tip is coming away from the bond on the extension. The nano ring along with the nano silicone tip is still in there which shows it’s faulty! Very sad about this and such a shame as I have been using foxy for years but can’t risk it again so won’t be ordering anymore hair from them.
EDIT:
in response to your response, correct Aftercare was used my client had purchased this herself from your website. Not once did you say in your emails this was down to incorrect aftercare! I’ve been teaching hair extensions for 17 years and applying for 20 years there is no way I’d send hair back where the correct aftercare wasn’t used, that would be embarrassing as it’s obvious to why they would of been faulty.
31. januar 2023
Besvarelse fra Foxy Hair Extensions
Im so sorry to hear this! When my team assisted you with your clients issues it was found that the correct products were not purchased. The importance of using the correct products is something we cannot highlight enough. Incorrect product use can cause the extension bond to breakdown and therefore the nano bond comes loose. The only way to fix this once it occurs is to re-apply the bond with a ring or tube. We cant deem a product to be faulty in cases where the aftercare products used have caused the bond to breakdown. We are really sorry that you were disappointed that we couldn't assist further in this instance .
UPDATE; if you can email me client names and/or order numbers relating to the purchase of aftercare products i can personally take another look into the matter for you. My email address is hayleyfox@foxyhairextensions.net
Very good experience
1. februar 2023
AVOID!!
I placed my order for extensions on January 7th, and I still haven’t received them. I emailed the Customer Service department a few times to inquire about tracking numbers and when to expect my order, to which they promptly replied that due to a glitch or something with the courier, they had no ETA of when I would receive my extensions. That was two weeks ago, and I still have not received my order, nor is there any information available in the courier’s website. Well, I’ve been waiting now for close to a month, and two days ago, emailed Foxy, requesting a refund as I have no idea when or even if I’m going to get my order. And guess what? Radio silence. I spent a good amount of money on hair that I am doubtful I will ever receive. So to anyone contemplating purchasing from Foxy Hair Extensions, BEWARE. I can’t comment on the quality of the hair, because, again, I never received it.
30. januar 2023
Besvarelse fra Foxy Hair Extensions
Hi Sacha,
I'm really sorry to hear of the delay in your parcel delivery. I can see that our customer service team have been in constant contact with you in regards to the delivery status of your order. Your order was placed on 8th January after order cut off point and dispatched by us on 9th January. Unfortunately whilst in the hands of Royal Mail, delivery of all international parcels was halted due to a security issue. This is really unfortunate and frustrating as it has impacted all international deliveries and nothing could leave the UK for a period of time. I can see that your parcel is now moving again and on its way to you. I appreciate how frustrating this is for you. Once you have received your order if you no longer wish to keep the item I am more than happy to cover the cost of your postage back to us and we will issue you with a full refund. I do apologise for any inconvenience caused and I will drop you an Email now with instructions on how to send the parcel back to us once you have it in your possession.
Kind Regards
Hayley Fox
Fast delivery fantastic product
18. januar 2023
Bought foxy hair
Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT.
THEY ARE FAULTY ,and you should either refund or send replacements, shocking customer services, doesn't put the customer first just blames the customer. TOP TIP IN SALES THE CUSTOMER IS ALWAYS RIGHT.
You should have better customer service, or learn more about the products you sell.
16. januar 2023
Uopfordret anmeldelse
Was expecting the hair to be much…
Was expecting the hair to be much thicker and better quality as a qualified hairdresser
15. januar 2023
Besvarelse fra Foxy Hair Extensions
Hi Rebecca, i'm really sorry to hear this. Our hair wefts are supplied in 60g packs so you can build up the desired thickness and colour blend as required. Typically 2-4 bags are required for a full head look.
We do offer a 14 days returns policy should you not be completely satisfied with any aspect of your order. Kind Regards Hayley Fox
fast delivery and products were amazing…
fast delivery and products were amazing quality!
31. december 2022
Excellent next day delivery
14. december 2022
Great service!
Sent s picture of my hair for a colour match, quick response and it was recommended I order a test strand, however, I was reluctant to pay £5.99 delivery for a 99p test strand. I took the plunge and ordered the recommended colour and they are amazing! A perfect match!
28. november 2022
Besvarelse fra Foxy Hair Extensions
Hi Chelsea...thanks for the feedback, we will look into providing a cheaper postal option for just the colour samples alone. Really happy we could help with the colour matching, pleased it was perfect first time :) xx
Good price products in the sale but…
Good price products in the sale but delivery is a bit expensive, particularly when you pay for next day and it doesn’t arrive until a day later.
8. december 2022
Besvarelse fra Foxy Hair Extensions
Thank you for your feedback, so sorry your delivery was delayed, postal companies are overwhelmed with the sheer volume of parcels at the moment, especially with the Royal Mail strikes happening. DPD are trying their best to get things delivered on time and i'm sorry your order was affected xx
Always quick delivery
2. december 2022
Good quality & very soft hair extensions
3. december 2022
Fab results again!
This was my second time getting pre bonded extensions at Foxy. This time I had Hayley and went for something a little different and she did such an amazing job! Super friendly and knew exactly what I wanted. I would highly recommend x
15. oktober 2022
Won’t give you a refund
Won’t give you a refund. The hair is thin and wispy not good quality for how much they charge. Avoid using these if you can.
21. november 2022
Besvarelse fra Foxy Hair Extensions
Im sorry you felt disappointed in the product you purchased from us. As advertised, the 60g clip in set is designed to add volume and its advised that this set is to be cut to the length of the natural hair in order to provide extra thickness. If its length you require from the extensions then you would need 2-4 packs depending on your natural hairs density.
Trustworthy and genuine retailer!
Easy and clear website. Next day delivery, no issues at all!
17. november 2022
Amazing quality, quick delivery, never disappointed
Amazing service and quality always from foxy! Never disappointed with what get delivered and always kept up to an amazing standard.
Never look else where, such good quality and quantity for price aswell.
100% recommend
18. november 2022
amazing hair and shampoo and…
amazing hair and shampoo and conditioner are the most amazing I’ve ever used! Cheap and high end quality
19. november 2022
Website easy to navigate
Website easy to navigate, products good quality and reliable delivery
15. november 2022
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