Moved items from Kenya, with the team at Fox Group, Torfaen, coordinating with me on the delivery of the items to my address in the UK. They kept me well informed, guided me on the customs requirement... Se mere
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Lokation
Skift lokationSomerset Road, International Office, NP44 1QX Cwmbran, Torfaen, GB
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Se, hvad kunderne siger
The 2 movers who came to our house were very polite, respectful and were very efficient. Our possessions were carefully packed away and loaded onto the removals truck exactly on schedule and similarly... Se mere
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Tom and his colleagues were very friendly and professional and easy to talk to. They made us feel confident that everything will get to us in good shape at the other end of the move. Despite pressures... Se mere
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In a word what absolutly made our exprience? Otto! When youve made over an hours journey to meet a delivery at a storage unit at 8.30am, you only hope you will be dealt with by such a warm, polite, he... Se mere
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Virksomhedsoplysninger
Om Fox Group (Moving and Storage) Ltd - International Dept
Skrevet af virksomheden
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Kontaktoplysninger
Somerset Road, International Office, NP44 1QX, Cwmbran, Torfaen, Storbritannien
- 01633 488100
Fox Group (Moving & Storage) Ltd
4,4
Fremragende
34 anmeldelser
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Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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All-round professional service
Moved items from Kenya, with the team at Fox Group, Torfaen, coordinating with me on the delivery of the items to my address in the UK. They kept me well informed, guided me on the customs requirements, and made the process very straightforward. The scheduled delivery went without a glitch. All-round professional service.
2. juni 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your wonderful review, Emma.
We are delighted to hear that your international move from Kenya was handled smoothly and that our Torfaen team helped make the process straightforward. International shipments can involve complex customs requirements, so it is great to know that the guidance and communication provided by the team gave you confidence throughout the journey.
We are also pleased that the delivery went exactly as planned and that everything arrived without issue.
Thank you for choosing Fox and for taking the time to share your experience. We wish you all the best as you settle into your home in the UK.
Kind regards,
The Fox Team
Disappointed
The team was friendly, but removed pre-packed items - that I did not realize were not allowed - without checking with me- leaving me to find them. Small liquids (otc meds) no big deal, but they removed dried roses from a sealed vase - which were from my wedding 33 years ago. My wife has passed away, making this a particularly sentimental heirloom. Plus, as they were dried, in a sealed glass container, there was no need to disturb them. This has moved with me through several countries ; never had a problem before. When removed, since they are so old and fragile, some disintegrated. They had already packed away the glass jar, so when I found the roses, I could not put them back. All this could have been avoided had they just asked me first. Very disappointed.
28. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Mr Saunders, thank you for taking the time to leave your feedback. We are very sorry to read of the upset caused regarding the dried roses from your wedding, particularly given the sentimental importance they hold following the passing of your wife. We fully recognise that this situation should have been handled with greater sensitivity by our crew.
Whilst we are required to comply with international customs regulations, which unfortunately classify dried flowers as prohibited items, we completely appreciate how distressing and frustrating this experience was for you. We also accept that better communication should have taken place before the items were removed.
Please be assured that we will be discussing this matter internally with the crew involved to help ensure situations involving sentimental belongings are handled with greater care and understanding in future.
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Philippa, thank you for your kind feedback. We are pleased to hear the service was punctual, clear and informative, and that the facility met your expectations for cleanliness. Your support is greatly appreciated.
Shipping to the TRNC
As I was already living overseas they took over the shipping without causing me any distress and although my shipment is still sailing it seems to be going very well to the Turkish Republic of Northern Cyprus.
12. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
That’s great to hear, Rosemary! It’s always our promise to ensure that things go smoothly, especially when you’re already overseas. Thank you for the business!
The service attitude is really good
The service attitude is really good, and the items are thoughtfully arranged neatly.
9. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Ms Shen, for your kind words! We’re delighted to hear that you appreciated our service attitude and the neat arrangement of our items. We look forward to serving you again soon.
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your feedback. We are pleased to hear the team arrived early and provided fast and efficient service. We appreciate your support and are glad we could make your move a smooth experience.
The 2 movers who came to our house were…
The 2 movers who came to our house were very polite, respectful and were very efficient. Our possessions were carefully packed away and loaded onto the removals truck exactly on schedule and similarly when we arrived at our new home they were unpacked and placed in the rooms specified with no bother at all. This was our first experience of moving house and they made it a very stress free experience so thank you!
28. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Henry, thank you for taking the time to leave such a wonderful review. We are delighted to hear the team were polite, respectful and efficient throughout your move. It is great to know your belongings were handled with care and that everything ran smoothly and on schedule from start to finish. Moving home for the first time can be daunting, so we are especially pleased we could help make the experience stress free for you. Thank you again for choosing Fox.
Fabulous
Fabulous! Great communication, spot on punctuality, courteous and professional. All in all a fabulous experience.
1. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Kay, thank you for the fantastic feedback. We are delighted to hear you had such a fabulous experience with us. Great communication, punctuality and professionalism are all things we pride ourselves on, so your kind comments mean a lot to the team. Thank you again for your support.
Very pleasant experience
Very pleasant experience, great support, on-time delivery and very friendlypeople.
1. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your kind feedback! We are so pleased to hear you had a very pleasant experience and that the team provided great support throughout.
It is great to know everything was on time and delivered with a friendly approach. We really appreciate you taking the time to share your experience!
Your hard working movers
28. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your feedback! We really appreciate your kind words about the team’s hard work.
We are glad we could help make your move a positive experience!
Item not delivered then fox ghosted me
My furniture was delivered but the movers said they were unable to deliver one of the items without taling it apart and they were unable to dismantle it so they would need to take it back to the warehouse and get a handyman. I have now been trying for over a month to get the item delivered. Each time I call they say they will get back to me but they don’t. This is a valuable item of furniture with sentimental value and I feel now that I may never get it back. The movers were at my house for four days and I do not understand why the item had to be taken away and they could not get a local handyman to diassembe and then re assemble it at the house
20. marts 2026
Otto is a credit to the business
In a word what absolutly made our exprience? Otto! When youve made over an hours journey to meet a delivery at a storage unit at 8.30am, you only hope you will be dealt with by such a warm, polite, helpful employee like Otto. From the day before Otto was so helpful, answering every question with patience and professionalism. While we were there he dealt with every query and request instantly. At one stage (when we realised the unit we'd hired wasnt big enough) he had both my partner and I and the two delivery drivers laughing at how daft the situation was. Its rare to find employees (I didnt ask but I hope he is a Manager) that show how much they enjoy their work, speak highly of the company and their employer and deliver excellent customer service. We will definitly use Access Storage again. Not just for the value and service but for employees like Otto.
1. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you so much for your wonderful review, Floyd and Sarah! We’re thrilled to hear that Otto made such a positive impact on your experience with us. We strive to provide exceptional service, and it’s great to know that our team is meeting those expectations.
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Mr Matthew, for your kind feedback. We are pleased to hear you found the service quick and efficient. It was a pleasure to assist you and we really appreciate your support.
Simply, Exceptional!
Truly an exceptional experience from beginning to end!
Couldn’t recommend them more.
Made such a life changing transition so so easy for all of our family.
Very grateful!
20. marts 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Steven, for your wonderful feedback. We are delighted to hear you had such an exceptional experience from beginning to end.
It means a lot to know we could help make such an important transition easier for you and your family. We really appreciate your recommendation and your kind words.
Great company with great staff who are…
Great company with great staff who are efficient, polite, helpful and extremely hard working. Would recommend them all day long!
20. marts 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you Heather for your fantastic feedback.
We are so pleased to hear that you found the team efficient, polite, helpful and hardworking. Your recommendation means a great deal to us and will be shared with the whole team.
Highly recommended
Professional, efficient and pleasant right from the start with the team in the office to the finish with the delivery.
20. marts 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
We’re delighted to hear that you found the whole experience professional, efficient, and pleasant from start to finish. It’s great to know the team in the office and the delivery crew both made a positive impression.
We really appreciate your feedback and your support!
Excellent communication
2. marts 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your review, Tom. We’re pleased to hear that the communication met your expectations and appreciate you taking the time to share your feedback.
Delivery of stored house hold contents from the USA
The guys were fantastic. They worked really hard to keep our things dry as it was raining on both days.
Unfortunately, there was a communication issue with the office. Which was quickly resolved.
We have slowly been unpacking and hope that all the packaging will be collected when we finished.
3. februar 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you for your review. I’m pleased to hear the team worked so hard to protect your belongings, especially with the rain on both days. It’s good to know their efforts made a difference.
I’m sorry there was a communication issue with the office, but I’m glad it was resolved quickly. If you haven’t already arranged the collection of the packaging, please do get in touch and we’ll organise this at a convenient time for you.
We appreciate your feedback and your patience, and we hope you’re settling in well to your new home.
Professional Negligence or Predatory Pricing
Professional Negligence or Predatory Pricing? Avoid Fox Moving.
I am currently in the middle of a move from the UK to Denver, and my experience with Fox Moving (specifically Manager Mike White) has been nothing short of a nightmare.
Fox Moving performed a full virtual video survey of my home. Despite seeing my belongings and knowing I am a family of five moving internationally, they issued a quote based on just 9.2 cbm and a ludicrous 6 cartons (boxes). Any professional mover knows it is physically impossible for a family of five to move with 6 boxes.
I relied on their "expert" assessment and signed the contract. However, as soon as my life’s possessions were locked in their warehouse, the "bait and switch" began. Mike White hit me with a 75% volume increase and a staggering £2,900 upcharge. When I challenged this professional failure, the response was a doubling down on corporate jargon. They blamed me for the box count—an estimate they provided after a professional survey. Holding a customer’s goods "hostage" in a warehouse to force a 50% price hike on an already accepted contract is a predatory business practice.
I have been forced to pay this additional £2,900 just to get my belongings shipped. I have formally escalated this to the British Association of Removers (BAR) and the Removals Industry Ombudsman. Prospective customers beware: If their quote seems lower than others, it’s a trap. They will wait until they have your goods in their warehouse before they reveal the true, inflated price. Save yourself the stress and the thousands of pounds—choose a company with integrity. Stay away from Fox Moving!
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
We categorically reject the allegations made in this review as they are factually incorrect and present a misleading account of events.
The quoted volume was not assigned without discussion. It was based on the virtual survey conducted and, most importantly, on the volume and items the customer clearly indicated and confirmed at the time. The move was also specified as a part load from a full household, not a full shipment of every possession within the property. Our quotation reflected exactly what was discussed and agreed during that process.
At no stage was there any bait and switch. When the goods presented exceeded the originally declared and surveyed volume, a revised volume calculation was carried out in line with normal and transparent industry practice. Any increase in cost was therefore directly linked to the additional volume presented, not any change in pricing structure. This type of adjustment is standard across the removals industry to ensure accuracy of shipping, customs paperwork, and freight allocation.
The suggestion that goods were held hostage is completely incorrect. In the interest of fairness, and despite the inaccuracies in this review, we have even allowed the client the option to collect their effects and make separate arrangements if they wished.
Fox Moving has acted with integrity throughout this process, as we do with every customer. We would encourage anyone reading this review to also consider our wider feedback, which does not support the claims being made here about alleged volume allocation or pricing practices.
We remain committed to providing a professional, transparent, and ethical service and will continue to cooperate fully with any independent review by the relevant industry bodies.
Very friendly & efficient staff
Very friendly & efficient staff. Polite & really focused.
9. februar 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - International Dept
Thank you, Thomas, for your kind feedback. We’re glad to hear that our team came across as friendly, efficient, and attentive. We’ll be sure to share your comments with the staff. They’ll appreciate knowing their focus and professionalism made a positive impression. We look forward to welcoming you again soon.
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