The team made the move so much less stressful! With 2 young children it helped so much! Extremely professional and polite. Nothing was too much trouble. They worked so hard Packing removing and mov... Se mere
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Se, hvad kunderne siger
Fox's three man team worked quickly and efficiently in extreme heat, and with friendly good humour, to pack and take all our household stuff into storage, pending a move to a new house. As the access... Se mere
The team provided an excellent service and supported us very well during our move, which is always a very stressful time for everyone. Would certainly recommend Fox Removals. Teams from both Cwmbran... Se mere
Virksomheden har svaret
We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the sa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Fox Group (Moving and Storage) Ltd - Cwmbran
Skrevet af virksomheden
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Kontaktoplysninger
Somerset Road, NP44 1QX, Cwmbran, Torfaen, Storbritannien
- 01633 866166
Fox Group (Moving & Storage) Ltd
4,8
Fremragende
62 anmeldelser
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Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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What an exceptional level of service
From start to finish, everything that was promised was taken care of to an exceptionally high standard, easing the stress of moving from South Wales to Scotland.
The team of staff who packed my personal belongings for the move were professional and friendly, putting my mind at ease. I would highly recommend Fox Moving for any house removal needs.
14. november 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Katrina & Yvonne. We are delighted to hear that everything was carried out to such a high standard and that the team helped make your move from South Wales to Scotland as stress free as possible. It is wonderful to know that you found our staff professional, friendly and reassuring throughout the packing process. Your kind words and high recommendation mean a great deal to us. Thank you for choosing Fox Moving and Storage.
Highly professional and knowledgeable
Been working in partnership with Fox Group for some time now and I have to say, every single person we have dealt with has been a pleasure to work with. Highly professional and extremely knowledgeable.
I look forward to many decades of partnership.
1. november 2025
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Ross. We truly appreciate your kind words and the partnership we have built over time. It is a pleasure to work alongside you, and we are delighted to hear that you find our team professional and knowledgeable. We look forward to continuing our successful collaboration for many years to come. Thank you from everyone at Fox Group.
Excellent company.
The men who moved us were friendly and very efficient. They turned up on time and were very reassuring. It was not an easy job as my road was very narrow with lots of impatient drivers trying to pass. They kept in contact with me throughout the process. They put covers down to protect the carpets at the new house as it was wet. They reassembled my dining table. All in all I wouldn't hesitate to recommend them. It made the process of moving a little less stressful. Thank you.
3. november 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you so much for your kind words and for choosing our moving service. We’re thrilled to hear that our team was able to make your move smoother and less stressful. We take pride in our efficiency, punctuality, and attention to detail, and it’s great to know that these qualities were evident during your move. If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again.
Fox always delivers great service
Fox has always been so helpful with our storage containers and now with the removal that we required they were again very helpful. They are reasonably priced, communication is very good and the staff are all amazing.
3. november 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Kirstyn. We are delighted to hear that you have continued to receive such helpful service from Fox, both with your storage containers and your recent removal. It is great to know you found our pricing reasonable, our communication clear and our staff amazing. Your kind words mean a lot to us, and we are very grateful for your continued trust in Fox Moving and Storage.
Absolutely superb experience
Arrived spot on time, surveyed the scene then three guys emptied a four bed house and garage workshop in an efficient and professional way. Nothing to much trouble, we opted for packing of delicates, so glad we did. This move is only an interim solution and we will certainly look for a quote when we move again in a few months time
30. oktober 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Cliff. We are delighted to hear that everything went so smoothly and that the team arrived on time and handled your move efficiently and professionally. It is great to know that the packing service for your delicate items worked well and made the process easier. We really appreciate your kind words and look forward to assisting you again when you move in a few months time. Thank you for choosing Fox Moving and Storage.
Very professional, will definitely recommend.
The guys arrived on time, introduced themselves to me.
Nothing was too much trouble, they made our move less stressful.
They are a credit to your company.
21. oktober 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Rob. We’re delighted to hear that the team arrived on time, were so helpful and helped make your move less stressful. It’s wonderful to know they left such a positive impression and are seen as a credit to the company. We’ll be sure to pass on your kind words to everyone involved, and we appreciate you choosing Fox Moving and Storage.
In safe hands thanks to Fox.
Good advice beforehand, friendly, efficient and careful staff on the day/s. We paid extra for packing and it was worth every penny. Fox all the way...
5. december 2024
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, David. We’re delighted to hear that you were pleased with the advice provided before your move and that the team were friendly, efficient and careful throughout. It’s great to know you felt the packing service was worthwhile and helped make everything easier. Your kind words and confidence in saying “Fox all the way” mean a great deal to us. Thank you for choosing Fox Moving and Storage.
Excellent service
Excellent service, arrived on time and were surprisingly speedy at their job, thank you
10. oktober 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Germaine. We’re so pleased to hear that you were happy with the service and that the team arrived on time and worked so efficiently. Your feedback means a lot to us, and we appreciate you choosing Fox Moving and Storage.
Amazing experience using the Fox group
Amazing experience using the Fox group, highly recommend! Great professionalism from start to finish.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Mike. We’re delighted to hear that you had such a positive experience with Fox Group and that you were impressed by the professionalism of the team from start to finish. Your recommendation means a great deal to us, and we appreciate you choosing Fox Moving and Storage.
Moving home.
I can always trust Fox group to transport my belongings with care.
Friendly honest service to the highest standards.
Thank you Again Dan.
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Mr Morris. We’re very grateful for your continued trust in Fox Group and pleased to hear that Dan and the team once again delivered a friendly, honest service to the highest standards. It’s always a pleasure to assist you, and we appreciate your loyalty and kind words.
The professionalism
The professionalism, freindly approach to moving from a difficult location with one of their bigger Lorrie’s in extreme weather.
19. november 2024
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Jennifer. We’re so pleased to hear that our team maintained their professionalism and friendly approach despite the challenging location and extreme weather conditions. It’s great to know they made your move a success, and we appreciate you choosing Fox Moving and Storage.
This won't be the last time I use Fox Removals
This is the third time that I have used Fox Removal Group – my first two experiences were first class; the second one required international engagement with complex supplier community to ensure safe transfer. Nothing was too much travel for Dan & his colleagues, even being available out of conventional hours to be able to link in with a different time zone. It was my natural choice for my next moving requirement.
Recently, I required a fair amount to be transported from South Wales to London – some of the materials were delicate and had sentimental value. Despite people saying “xxxxx can do this with their van” and they were a little cheaper, what they lacked was reassurance, added value and pedigree that I have received previously from Fox Removals. This is in their DNA and now my removal company of choice.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Andrew. We are truly grateful for your continued trust in the Fox Removal Group and delighted to hear such generous feedback about your experiences with us. It’s wonderful to know that Dan and the team have consistently provided the professionalism, care, and reassurance you value, both for your international move and your recent relocation from South Wales to London. We take great pride in the dedication and flexibility of our staff, and your recognition of this means a great deal. Thank you again for your loyalty and for choosing Fox Moving and Storage as your removal company of choice.
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Jane. We are so pleased to hear that you found our service professional and helpful at every stage. Your feedback means a great deal to us and we truly appreciate you choosing Fox Moving and Storage.
Moving Day
The team arrived promptly and immediately began loading. The three man team were extremely polite and courteous and nothing was too much trouble. I had to do nothing but watch, they took care of everything. Everything was loaded in record time. On arrival at the new address again nothing was too much trouble and everything was unloaded, again in record time and placed where I requested. I am pleased to say that everything was intact.
Would highly recommend this amazing team.
19. september 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you for sharing your experience. We are delighted to hear that the team were punctual, polite, and so attentive to your needs throughout the move. It is wonderful to know that everything was handled carefully, completed efficiently, and arrived safely at your new home. Your recommendation means a great deal to us and we truly appreciate you choosing Fox Moving and Storage.
An excellent service
An excellent service from start to finish. The survey was comprehensive and we knew exactly what would happen. The moving team were capable and friendly and did exactly what we wanted and took care of all our things. I would recommend Fox to anyone thinking of moving.
8. september 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Jane. We are so pleased to hear that the survey gave you confidence and that our moving team delivered the service you expected with care and friendliness. It means a great deal to know everything went smoothly and that you would recommend Fox Moving and Storage. We really appreciate your kind words.
Excellent Service
From booking to the moving date was made very easy. The removal men turned up early and worked hard all day. Our furniture will go in storage before onward transit to France. So far I would recommend Fox.
22. september 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you, Sally. We are so pleased to hear that the booking process was straightforward and that our team arrived early and worked hard throughout the day. It is wonderful to know everything is now safely in storage ahead of your onward move to France. We truly appreciate your recommendation and look forward to assisting you again when the time comes.
Turned up time wrapped the suite and tv…
Turned up time wrapped the suite and tv very professionally.
The removal and return carried out expertly
21. august 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you so much, Trevor! We really appreciate your kind words. It was a pleasure to assist you, and we’re glad to hear you were happy with the care and professionalism of the team. We look forward to helping you again in the future.
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you very much Allan for your kind words. We are so pleased to hear that John and Rhys looked after you so well and made the move a positive experience. I will be sure to pass on your thanks to them. It was a real pleasure to assist you.
Excellent service and advice from…
Excellent service and advice from quotation to collecting boxes, to the 3 guys on move day.
The moving guys were absolutely incredible. There were no breaks, accidents and they were incredibly helpful. They are a real asset to Foxes
Moving is incredibly stressful and on the day I moved I was relaxed and assured.
26. august 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you so much Nia for such a wonderful review. We are delighted to hear that you felt supported right from the quotation stage through to move day. It is fantastic to know the team were so helpful, careful and reassuring, making what is usually a stressful time feel relaxed for you. Your kind words mean a great deal and we will be sure to share your praise with the crew, they are indeed a real asset to Fox.
Do NOT to us this company!
I have warned ALL my friends NOT to use your company - absolutely atrocious 'service'.
Service is hardly the right word!
Your rep. (Alison) never mentioned that you could subcontract to another firm without asking the client, or even informing them, REGAL in my case.
Their van arrived a good 2 hours later than advised, inevitably causing pressure of time. There were only TWO operatives = seriously understaffed for the amount of furniture involved.
Almost the first thing they said was that it would be absolutely impossible to shift my antique Swiss walnut wardrobe out of my bedroom/study - its base was too large to 'clear the corner'. We pointed out that it had been moved in via the same corner no problem - so eventually they did move it out, successfully, but with bad grace.
A third operative joined them for a while - don't know where he came from, nor where he fairly soon disappeared to again.
While they were packing and loading I was suddenly informed that they were NOT allowed to unscrew any furniture fixed to a wall, like e.g. my antique corner cupboard in the dining-room - that was the FIRST I heard of this rule! Whatever would I have done if my son had not been present?!? He duly did all the necessary unscrewing.
Also, they informed me that they could not pack my herbs and spices, the transport of which Alison had assured me would be NO PROBLEM. She said (and I quote) 'Oh we do this all the time, no problem'. Clearly a lie, but one which had been a factor in making my choice.
Being seriously understaffed, overworked and (I suspect) not sufficiently trained must have contributed to the multiple damage they managed to cause.
When they unloaded in Echternach/Luxembourg
I found my parents' 1930s walnut dining-table scratched, a 1940s large hand-painted standard lampshade completely shredded, my grandma's 1911 mahogany sewing-machine chipped, and one of the brass hinges on the aforementioned antique Swiss walnut wardrobe warped - it is still possible to open/shut the wardrobe, but it needs force.
The same goes for my antique Swiss painted cupboard, which still opens/shuts, but it needs force to do it now, which was definitely not the case before.
All in all I would say this transport was very pushed for time and very obviously understaffed, possibly with under trained operatives, too.
My son had their belongings transported by a Luxembourg firm from Filsdorf to Echternach, admittedly within the same country, but a very comparable amount of furniture, crockery, glassware etc., including an antique Swiss painted cupboard. The difference in procedure could not have been any starker! There were four operatives, clearly very well trained and working as a team.
NOTHING GOT DAMAGED. They enquired about a wardrobe which the GB operatives had left in the hallway, saying it would need dismantling to take it upstairs. Nonsense, said the Luxembourgers, and duly carried it upstairs there and then. The four of them were quick, precise, polite - very efficient.
Rather hope your firm is not typical of GB removal firms!
Yours faithfully,
Barbara Fox (Mrs)
25. juli 2025
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cwmbran
Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your move did not meet your expectations, as we always aim to deliver a professional and careful service.
For clarity, Regal are not subcontractors but a franchised agent we have successfully collaborated with for over a decade. We apologise if this was not fully explained to you at the outset. In addition, the restricted items list required by Swiss customs was shared with you in advance and explained as part of our process. We must comply fully with Swiss regulations and are only permitted to move items that customs allow, and we are sorry if this caused any confusion on the day.
With regard to the handling of your belongings, we note your concerns and will review them carefully with the teams involved. While every precaution is taken to prevent damage, moving large and sometimes antique items can present challenges, and on rare occasions, damage can occur despite best efforts.
We would welcome the opportunity to discuss your move further so we can review the details directly with you and ensure your concerns are addressed. Please contact us at 01633 866923.
We take all feedback seriously and remain committed to learning from every experience in order to continually improve our service.
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