Excellent customer care from the initial contact to the final unloading. Despite several date changes we were always reassured of a 3 day slot. The team were fantastic, polite, respectful,kept us ful... Se mere
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This is hands down the best money spent during our house move. The whole process made the house move stress free, starting with Keith completing the house survey, arrangements of completion date and t... Se mere
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What was good: friendly and hardworking staff. Good communication with staff. What could be improved: the team arrived late on day 1 due to a vehicle issue at the depot, this put them behind tim... Se mere
Virksomheden har svaret
The team were all very friendly and helpful, they did introduce themselves but I can't remember their names, they arrived around 8am and were loaded just after 10am They stopped uploading when we ha... Se mere
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Virksomhedsoplysninger
Om Fox Group (Moving and Storage) Ltd - Cardiff
Skrevet af virksomheden
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Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Kontaktoplysninger
Pentland Close, Llanishen, CF14 5DJ, Cardiff, Cardiff, Storbritannien
- 029 2075 0967
Fox Group (Moving & Storage) Ltd
4,6
Fremragende
84 anmeldelser
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Har besvaret 92 % af deres negative anmeldelser
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Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Caroline, thank you for your lovely feedback. We are delighted to hear the crew were friendly, efficient and so helpful throughout your move. Your kind comments are greatly appreciated and will mean a lot to the team.
Sean,Kieran and Jamie...a wonderful crew
Sean, Kieran and Jamie were a fantastic team ( sorry if I spelt any names wrong)....lovely people who really care about what they do and handled our possessions with care. We had a lot to move into a house without easy access. The job had been under quoted by another branch of Fox's, both for lorry space and people needed.... Sean resolved all of the issues on our behalf, which we were so grateful for. On moving in day extra (necessary) team arrived to help unload the 2 lorries... one was quoted, but would never have fitted all of our stuff. A massive thank you to the amazing team who made our move experience the best it could be.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Caroline, thank you for taking the time to leave such a thoughtful and detailed review. We are delighted to hear Sean, Kieran and Jamie made such a positive impression and handled your belongings with such care and professionalism throughout the move.
We also really appreciate your understanding regarding the challenges around the original quotation and access at the property. We are very pleased Sean was able to resolve the issues quickly and ensure the additional support and vehicle capacity were arranged to keep everything on track for you. Moving into a property with difficult access and a large volume to relocate is never easy, so it is wonderful to hear the team helped make the experience as smooth and positive as possible.
Your kind words will mean a great deal to everyone involved. Thank you again for choosing Fox and for placing your trust in us during such an important day.
The team were all very friendly
The team were all very friendly and helpful, they did introduce themselves but I can't remember their names, they arrived around 8am and were loaded just after 10am
They stopped uploading when we had rain so my furniture and bed did not get wet, which was much appreciated.
They worked hard all day.
20. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Julie, thank you for your lovely feedback. We are so pleased to hear the team were friendly, helpful and worked so hard throughout the day. It is great to know they took extra care to protect your furniture and belongings when the rain arrived, as we always want to ensure everything is handled with the utmost care and attention.
We really appreciate your kind comments and are delighted we could help make your move go smoothly.
A great removal company!
I was very impressed with the company from start to finish. They carried out a comprehensive survey prior to giving me a competitive quote. Keith and Matt were great when we had to postpone our move with only a few days to go due to issues further down the chain. On the day of the move, the team were great. They worked quickly and carefully, making sure to take good care of the more fragile items, including my piano. They also offloaded my possessions into my new home carefully with a minimum of fuss. I can’t recommend Foxes enough! I will definitely use them again should the need arise.
24. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Cheryl, thank you for taking the time to leave such a fantastic review. We are delighted to hear you were impressed with the service from start to finish and that the survey process, communication and support throughout your move all met your expectations.
Keith and Matt will be especially pleased to receive your kind comments, and we are glad we could help accommodate the unexpected postponement and ease some of the stress caused by delays elsewhere in the chain.
It is also wonderful to hear the moving team handled your belongings, especially your piano and fragile items, with such care and professionalism. Your recommendation means a great deal to us and we would be delighted to help again should you ever need us in the future.
Shaun and Gareth were amazing movers…
Shaun and Gareth were amazing movers they were quick and efficient
8. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for the positive feedback, Patrick! We’re glad to hear that Sean and Gareth provided a quick and efficient moving service.
The staff were excellent
The staff were excellent. Extremely courteous, efficient and informative. They helped us out with one or two things where they could, and explained clearly anything that they would not be able to do for us. Though there were just the two of them, they worked persistently and got the job done in very good time.
7. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your kind words, John! We’re thrilled to hear that our staff provided excellent service. We appreciate your feedback and look forward to assisting you in the future.
Not stressed at all on moving day!
The team of 3 were helpful, communicative, nothing was a problem, there were no issues. I was not stressed on moving day at all! I would absolutely recommend.
1. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Naomi, thank you for your fantastic feedback. We are so pleased to hear the team were helpful, communicative and made your moving day completely stress free. It is great to know nothing was too much trouble and that the whole experience went smoothly for you. We appreciate your recommendation and your support.
The customer service from the beginning…
The customer service from the beginning was 10/10. Matt and Clive were kind and helpful.
1. maj 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Mel, for your lovely feedback! We are so pleased to hear the customer service was 10 out of 10 from the very beginning.
Matt and Keith will be delighted to hear your kind words. We really appreciate you taking the time to share your experience!
prompt efficient service
From initial contact to facilitating the move to client requests was not an issue and a good experience.
28. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Rob, for your feedback! We are pleased to hear everything from the initial contact through to the move went smoothly and that your requests were handled without any issues.
We really appreciate you sharing your experience and are glad we could provide a positive service!
Really great team
Really great team, very efficient and is was well worth paying slightly extra for the packing service to make the move as quick and easy as possible.
28. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Will, for your great feedback! We are so pleased to hear the team were efficient and that the packing service helped make your move quicker and easier.
It is great to know you felt it was worth the extra, and we really appreciate you taking the time to share your experience!
Moved from Cardiff to Edinburgh
Moved from Cardiff to Edinburgh. Matt organised the move incredibly well given the distance involved. Sean was a delight to work with and can tell his experience in the industry. Thank you all for such a professional job and would highly recommend.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Ross, for your fantastic feedback! We are so pleased to hear your move from Cardiff to Edinburgh was organised so well and ran smoothly over such a long distance.
Matt and Sean will be delighted to hear your kind words. It is great to know their experience and support made a positive difference throughout your move.
We really appreciate your recommendation and thank you for choosing Fox!
Excellent
Dan, Domitri and Lewis were absolutely amazing today with our move. They worked tirelessly and we couldn’t have done it without them. Highly recommend the firm as a whole as they were all so helpful.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Helen, for your wonderful feedback! We are so pleased to hear Dan, Domitri and Lewis made such a positive impact on your moving day.
It is great to know they worked tirelessly and provided the support you needed. We will be sure to pass on your kind words to them. We really appreciate your recommendation and are glad the whole team could help make your move a success!
Efficient and responsive
Fox were punctual, friendly and efficient in their work. Even when there was an hour’s delay (outside my control) to loading the van, they were relaxed and put me at ease. When getting quotes they were very responsive and happy to answer questions. I would strongly recommend them.
25. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Mr White, for your thoughtful feedback! We are so pleased to hear the team were punctual, friendly and efficient, and that they helped keep things calm and reassuring despite the delay.
It is also great to know our team were responsive and helpful during the quoting process. We really appreciate your recommendation and are glad we could make your move a positive experience!
Very Professional
Easy over the phone quote system. I chose the packing option and boy did they pack everything in my house and all arrived intact at my new property. Oliver & Tom are polite, friendly, informative and professional. Would definitely use them again.
24. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Paul, for your fantastic feedback! We are so pleased to hear you found the quoting process easy and that our packing service exceeded your expectations. It is great to know everything arrived safely at your new home.
Oliver and Tom will be delighted to hear your kind words about their professionalism and friendly approach. We really appreciate your recommendation and would be more than happy to help again in the future!
Efficient Fox crew
The group were slick, organised, speedy and very efficient. They were very friendly and courteous.
26. marts 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Mr. Averill, for your kind words! We’re thrilled to hear that you found our team to be slick, organised, speedy, and efficient, as well as friendly and courteous. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Both staff were brilliant especially…
Both staff were brilliant especially the one from Aberdeen
10. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you for your kind words, Derek! We’re thrilled to hear that you had a great experience with our staff, particularly the one from Aberdeen. We look forward to welcoming you back soon!
Amazing service everyone at Fox…
Amazing service everyone at Fox removals were so helpful and friendly they went above and beyond to help us before and during the move. Would recommend to anyone who needs a removal company.
1. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you so much for your kind words, Joshua! We’re thrilled to hear that our team at Fox Removals provided you with such helpful and friendly service. It’s always our goal to go above and beyond for our customers, and we’re glad we could make your move a positive experience. We truly appreciate your recommendation and hope to assist you again in the future.
Great communication leading up to move
Great communication leading up to move. Were flexible with dates. On the day the team were very professional and helpful. Removals were completed swiftly.
2. april 2026
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Fiona, for your kind words! We’re delighted to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Terrible Company - Avoid
We moved abroad and had all our goods packed and stored for a year. On delivery we found a number of items missing, damaged and broken. We paid for special packing for fragile items which was not provided and some of our special items were damaged as a result of the poor packing. Expensive electronic items were not even wrapped, just put in boxes with no protection. The insurance product Fox promoted required that we report all the damage within 7 days of delivery despite the fact that it is clearly impossible to unpack over 100 boxes in a week! Fox refused to offer reasonable compensation, only a paltry ‘goodwill’ offer that barely covered the special packing they had not delivered. Very poor experience!
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
We are very disappointed to read your review. We invite you to provide further information regarding the move as we don’t know which job this relates to. Please contact customerservice@fox-moving.com, and we give assurance that we will investigate fully.
Besvarelse fra Fox Group (Moving and Storage) Ltd - Cardiff
Thank you, Craig! We’re glad to hear that you found our service punctual and efficient. Your feedback is greatly appreciated.
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