We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought an M140i here back in April 2024. The car was in good condition and exactly as advertised and I had a salesman who I forgot his name, which got back to me very quickly with any ques... Se mere
Virksomheden har svaret
I had to travel a fair distance to see the vehicle I wanted, so it was fantastic to be able to sort the viewing, test drive and paperwork before hand. Huz is the agent that deals with EVs and he w... Se mere
Virksomheden har svaret
Just collected our car which we purcahsed from FOW was a great experience, we dealt with Alex Evans and he was fabulous got everything sorted out for is with no issues the service was just excellent.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Skrevet af virksomheden
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Kontaktoplysninger
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Storbritannien
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Fremragende
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great choice of cars and vet good…
Great choice of cars and very good prices.
Good sales service no pressure at all. The only issue is with the collection all well until they just give you the keys and point you to the door !!! We then had to inspect the car on our own to make sure all the little issues had been sorted which they have. Except when we opened the bonnet all of the dust a leaves were still there just needed an air jet to clean them out which was then done and then all good to go. Other than that great service but it is the little things and also the last things that leave the best impression.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to leave us such detailed feedback. We're really pleased to hear that you were happy with our choice of vehicles, pricing and the no-pressure service you received from our sales team.
We're sorry, however, that the collection experience didn't quite match the standard of the rest of your visit. You're absolutely right that the little details, particularly at the point of handover, can make a lasting impression. We're glad the items you had raised had been completed and that the team were able to quickly address the debris under the bonnet, but we appreciate this should have been picked up beforehand.
Thank you for highlighting this to us. We'll take your comments on board as we continue to improve the handover experience for our customers.
We hope you're enjoying your new car and wish you many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Fords of Winsford car purchase.
I recently bought a car from Fords of Winsford and had a really positive experience from start to finish. I’d particularly like to thank Luke, who was fantastic throughout the whole process.
All the staff are really friendly, professional and approachable, and made the whole experience feel really straightforward and stress-free. I never felt pressured into making a decision, and was happy to answer any questions and make sure I was comfortable.
I’m really happy with my new car and would definitely recommend Fords of Winsford, especially Luke, to anyone looking for a great car-buying experience. Thank you again, Luke, for all your help!
3. september 2026
Besvarelse fra FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that you had such a positive experience with us from start to finish.
It's wonderful to hear that Luke looked after you so well, making the whole process straightforward, stress-free and comfortable without any pressure. We'll make sure your lovely feedback is passed on to him and the rest of the team!
Thank you for choosing FOW and for your recommendation. We hope you continue to love your new car and wish you many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Very helpful when car had slight…
Very helpful when car had slight problem when I picked it up...was sorted in couple of hours and put extra fuel in for the inconvenience...staff and service was very good...would definitely buy another car off FOW
2. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're sorry there was a slight issue when you collected your car, but we're really pleased that the team were able to get it resolved quickly and get you back on the road within a couple of hours.
It's lovely to hear that you were happy with the service you received and appreciated the extra fuel for the inconvenience. Thank you for your understanding and for saying you'd choose FOW again – that means a lot to us!
We hope you enjoy many happy miles in your new car.
Many Thanks,
FOW Customer Service Team
Great service
Carla in sales made the whole process of buying the car so easy. She was really friendly & professional, thank you.
3. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Carla made the whole car-buying process easy and enjoyable for you.
It's great to know that her friendly and professional approach made such a positive impression. We'll be sure to pass your kind words on to her!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Good experience of phoning in the…
Good experience of phoning in the morning and achieving a same day purchase with part ex involved too . Quite a few hurdles for our salesperson Carla to jump through but all handled really well along with last minute service too ..
3. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that we were able to get everything sorted for you in the same day, including your part-exchange and last-minute service.
It sounds like Carla had a few hurdles to overcome along the way, so it's great to hear that she handled everything so well and made the process a positive one for you. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Besvarelse fra FOW Car Supermarket
Thank you for your review! We're really pleased to hear that you found our team helpful and had a positive experience with us.
We really appreciate your feedback and hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
Great place to walk around staff are so…
Great place to walk around staff are so friendly I found the car for me thanks to Jaime arcaini pleasure doing business 👍
31. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're so pleased to hear that you enjoyed your visit and found our team friendly and welcoming.
It's great to hear that Jaime helped you find the perfect car and made the experience such a positive one. We'll be sure to pass your lovely feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car! 👍
Many Thanks,
FOW Customer Service Team
Buying a car for me for first time in a…
Buying a car for me for first time in a long time was made simple , enjoyable and hassle free with the very knowledgeable and friendly Tyler Noden , a young guy really good at his job
2. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Tyler made buying a car again after such a long time simple, enjoyable and hassle-free.
It's fantastic to hear that his friendly and knowledgeable approach made such a positive impression. We'll be sure to pass your kind words on to Tyler – we're sure he'll really appreciate them!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear you had a positive experience with us and appreciate you taking the time to share your feedback.
We hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
My sales person was amazing and very…
My sales person was amazing and very paitient
Te exsperience was perfect from start to finish
29. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a great experience from start to finish and that your salesperson was patient, helpful and made the process so enjoyable.
We really appreciate your feedback and hope you're loving your new car!
Many Thanks,
FOW Customer Service Team
Would definitely purchase a car from…
Would definitely purchase a car from them again and recommend to friends & family. . Have used many times in the past but not for about 15 years as we moved to east Yorkshire but came back across for this purchase and am extremely pleased with the car and the level of service we received from Alex who was thorough with everything and not at all pushy. Thank you for everything Alex
29. august 2026
Besvarelse fra FOW Car Supermarket
Thank you so much for your wonderful review and for making the journey back to FOW after all these years! It means a lot to know that you chose to return to us for your latest purchase.
We're delighted to hear that you're extremely pleased with your new car and the service you received from Alex. It's fantastic to know that he was thorough, helpful and made the experience comfortable without any pressure. We'll be sure to pass your lovely comments on to him.
Thank you for your continued support and recommendation to friends and family. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Communication by sales rep very poor
Communication by sales rep very poor. Incorrect information provided on multiple occasions.
28. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that the communication you received fell below the standard we expect and that incorrect information was provided on multiple occasions.
Clear and accurate communication is an important part of the customer experience, so we appreciate you bringing this to our attention. Your comments will be shared with the relevant team so that the circumstances can be reviewed and improvements made where needed.
Many Thanks,
FOW Customer Service Team
Friendly knowledgeable and Ewan…
Friendly knowledgeable and Ewan explained everything clearly great 👍
29. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you had such a positive experience and found the team friendly and knowledgeable.
It's fantastic to hear that Ewan explained everything clearly and looked after you throughout the process. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car! 👍
Many Thanks,
FOW Customer Service Team
Good experience which could have been excellent if a couple of areas were improved
Able to make appointment which went ahead on time. Supplier able to answer all questions. Test drive accomplished in first visit. Price was fair. Some negotiation possible re trade-in and warranty purchase. This part was added to the end of discussion with a more senior employee who was deliberately very fast and a little pushy. Overall felt the deal was reasonable but didn't have a chance to test it with alternatives. For example was not given full details of warranty I was buying - I got the impression the sale of the warranty was very important to the supplier. Luckas the initial salesman was very personable and helpful. The company could improve on communications by not sending out emails with noreply meaning any queries had to then go back via a central mailbox. One of the emails had a link that did not work. The store is large and very busy. I was late for the collection of the car due to a traffic jam and consequently had to wait 45 minutes to be served and then everything was rushed. Consequently I found myself in a few situations where I had to google answers because I was stuck (e.g. removing the charging cable and releasing the car from parking mode). Not really their fault just circumstantial on a very busy day for them.
29. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to leave such detailed and constructive feedback. We're pleased to hear that your initial appointment ran smoothly, you were able to test drive the vehicle on your first visit and that Luckas was personable, helpful and able to answer your questions.
We do, however, appreciate your comments regarding the warranty discussion. Any additional products should be clearly explained so that customers have the information and time needed to make an informed decision, without feeling pressured. We'll take your feedback on board, along with your comments regarding our email communications and the link that wasn't working.
We're also sorry that your collection felt rushed. While we appreciate you were unfortunately delayed by traffic on what was a particularly busy day, we would still want you to leave feeling confident with the vehicle, particularly with features such as charging and parking controls.
Thank you again for your balanced feedback. We're glad that overall you felt the deal was reasonable, and we'll use the points you've raised to help us improve the experience for future customers.
Many Thanks,
FOW Customer Service Team
Fair prices and exceptional customer service
FOW are fully deserving of their excellent reputation and are, in my view, the benchmark for all used car supermarkets.
I visited on a bank holiday weekend and, despite the high volume of customers, their efficiency and exceptional customer service shone through.
I had reserved a vehicle online, which, on viewing, surpassed my expectations. It was in mint condition and very fairly priced. I was also offered a very reasonable part-exchange deal on my existing car.
I collected my beautifully presented new car the following day and I am truly delighted with it - and with FOW, for making the whole experience so straightforward and stress-free.
Special thanks to Lana Haynes for her knowledge, efficiency and outstanding customer care skills.
30. august 2026
Besvarelse fra FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! It means a great deal to hear that you feel FOW lives up to its reputation and that your experience was straightforward and stress-free from start to finish.
We're delighted that the vehicle exceeded your expectations and that you were happy with both the price and your part-exchange. It's also wonderful to hear that Lana provided such knowledgeable, efficient and attentive service, especially during a busy Bank Holiday weekend. We'll make sure your lovely comments are passed on to her!
Thank you for choosing FOW. We hope you continue to love your new car and wish you many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Helpful staff member
Helpful staff member, explained everything clearly and easily understood, very clean and pleasant atmosphere, customer service up to this point very good.
28. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to leave us a lovely review! We're really pleased to hear that our team were helpful and explained everything clearly, making the process easy to understand.
It's also great to know you found the dealership clean and welcoming and that you've been happy with the customer service you've received so far.
Thank you for choosing FOW!
Many Thanks,
FOW Customer Service Team
Got what we wanted!
My partner and I reserved a car at the Trafford location which we saw online and had our hearts set on it the moment we got in to test drive it.
Daiva talked us through everything brilliantly and was really helpful with the whole process.
Really happy with the car we left in and would certainly recommend FoW.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you found the perfect car online and loved it from the moment you took it for a test drive!
It's great to hear that Daiva looked after you both so well, clearly talked you through everything and made the whole process straightforward. We'll be sure to pass your lovely feedback on to her.
Thank you for choosing FOW Trafford and for your recommendation. We hope you both enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
First initial sale with Ella was very…
First initial sale with Ella was very positive, unfortunately the collection day wasn’t the same experience for us. We were told to collect at 12pm but had to wait an hour before we were seen. We ran through final details and as soon as I said there was a slight change in our payment and would not be using their finance the sales reps attitude changed. She was quite rude with a condescending manner which I did not appreciate especially when parting with a lot of money.
There was another error on FOW part, we were told initial sale day that the car came with a 4 year warranty but when we collected the car that wasn’t the case- it was only under warranty if we took their finance plan which none of this was explained as it was built into the monthly repayment plan. we had been led to believe the car automatically came with a Warranty , this was very misleading and disappointing as the original sale experience was great. They had also added the guard x to the car which we had declined at the point of sale when paid the deposit.
Not the best overall experience but Ella was lovely and looking back we wish we had waited for her return to deal with her
30. august 2026
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to provide such detailed feedback. We're pleased to hear that your initial experience with Ella was so positive, and we'll make sure your kind comments about her are passed on.
We're sorry, however, that the collection experience didn't meet the same standard. Waiting an hour beyond your agreed collection time is frustrating, and we're particularly concerned to hear how you felt you were spoken to after advising that you would no longer be using the finance option.
We're also sorry for the confusion surrounding the warranty and GuardX. Any optional products, their costs and any conditions attached to them should be clearly explained so that you understand exactly what is and isn't included before making your decision. Equally, if GuardX had been declined, this should have been accurately reflected throughout the process.
We appreciate you bringing these points to our attention. Your feedback will be shared with the relevant team so the communication, customer handover and explanation of additional products can be reviewed.
Many Thanks,
FOW Customer Service Team
Sienna was of great assistance and…
Sienna was of great assistance and given a chance I would definitely recommend others to FOW Winsford. She made the acquisition of the vehicle I wanted smooth and a success too.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Sienna was so helpful and made the process of purchasing your new vehicle smooth and straightforward.
We'll be sure to pass your lovely feedback on to her. Thank you for recommending FOW Winsford, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
one stop shop
one stop shop, no messing, no going somewhere else for a stupid reason.
was dealt with quickly and given welcome assistance for admin
30. august 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the whole process straightforward and convenient, with everything you needed in one place.
It's great to know the team looked after you quickly and provided all the assistance you needed with the admin. We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
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