Bought an M140i here back in April 2024. The car was in good condition and exactly as advertised and I had a salesman who I forgot his name, which got back to me very quickly with any ques... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Gave me a good valuation on my car as trade in, picked the car i wanted, all sorted, some issues with new car sorted and drove away within 2 days. I dealt with 2 different people at the Manchester bra... Se mere
I had to travel a fair distance to see the vehicle I wanted, so it was fantastic to be able to sort the viewing, test drive and paperwork before hand. Huz is the agent that deals with EVs and he w... Se mere
Having never dealt with FOW ( Winsford branch )previously, all I can say is the whole process from start to finish was absaloutly brilliant ! Alex our sales advisor was superb. A really nic... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Skrevet af virksomheden
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Kontaktoplysninger
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Storbritannien
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Fremragende
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Well stock with cars staff very helpful…
Well stock with cars staff very helpful i could,nt understand my financial agreement they sat down went into full details explained everything as I miss took what it was saying until the manager and jack explained but all the staff are really friendly you don,t feel like a customer it's so friendly they don,t push any sales onto you they leave you alone let you decide for yourself you can look at loads of cars and test drive they really understand how important it is buying a car not for the sake of a sale I definitely go back there customers service I give them 10 out of 10 thankyou for all your help
25. september 2026
Besvarelse fra FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that you enjoyed our wide choice of cars and, most importantly, felt comfortable and supported throughout your experience.
Buying a car and understanding the finance agreement can involve a lot of information, so it's great to hear that Jack and the manager took the time to sit down with you, go through everything in detail and make sure you were completely clear before proceeding.
We're especially pleased that you enjoyed our friendly, no-pressure approach and felt you had the time and freedom to make the right decision for yourself. A 10/10 for customer service means a great deal to the whole team!
Thank you for choosing FOW, and we look forward to welcoming you back again in the future.
Many Thanks,
FOW Customer Service Team
Process is good. Service has work to do
I have used FOW before, I like the ease of the browsing process and collecting keys to look inside.
On my recent visit as part of my sales agreement the car was to be fully fuelled on collection. I spoke to a sales advisor to confirm the date and time of collection, they did not advise at this point that the onsite fuel pump was 'broken'. When collecting the car I mentioned the lack of fuel and was advised I would need to fill it and send a receipt due to the 'broken' pump. A little inconvenient but I agreed. I have now waited over a week for the agreed upon refund without any correspondence from FOW to even acknowledge the inconvenience or receipt. I have however had 3 emails, I understand they are scheduled by a system, asking for a review.
In short, the process of looking is good. The service is poor.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to leave us your feedback and for choosing FOW again. We're pleased to hear that you continue to enjoy our browsing process and the freedom to collect keys and look around vehicles at your own pace.
We're sorry, however, about the experience surrounding the agreed fuel. While we appreciate that equipment can occasionally be unavailable, this should have been communicated to you before collection where possible. More importantly, once you had purchased the fuel and provided the requested receipt, the reimbursement should have been dealt with promptly and you should not have been left without an update.
We completely understand the frustration of receiving automated review requests while still waiting for an agreed reimbursement to be processed, and we're sorry for the impression this has left.
Thank you for highlighting this. Your feedback regarding communication and follow-up on agreed actions will be shared with the relevant team.
Many Thanks,
FOW Customer Service Team
So far ,so good
So far ,so good, i am waiting for my delivery of my car on Tuesday, but so far a brilliant, very courteous service and would recommend to anyone that wants to buy a second hand car !
Can't wait wait for my car to arrive.
22. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that everything has been brilliant so far and that you've received friendly and courteous service throughout your experience.
We really appreciate your recommendation and completely understand the excitement of waiting for your new car to arrive! We hope everything goes smoothly with your delivery on Tuesday and that you absolutely love your new car.
Thank you for choosing FOW!
Many Thanks,
FOW Customer Service Team
Good Service and a good professional…
Good Service and a good professional business model for example office set up and helpful staff.
24. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received good service and were impressed with the way FOW operates.
It's also great to know that you found our team helpful and enjoyed the overall environment and setup of the dealership.
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
What a fantastic experience we had at…
What a fantastic experience we had at FOW the people we dealt with was all brilliant Lana,Ruby,Neil and Lucas every single one of them was first class
25. september 2026
Besvarelse fra FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that you had such a brilliant experience with us from start to finish.
It's wonderful to hear that Lana, Ruby, Neil and Lucas all provided first-class service and made your experience such a positive one. We'll be sure to pass your lovely feedback on to each of them!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Excellent service with Anna the sales…
Excellent service with Anna the sales person guiding us through all the processes alleviating any worries..making it a pleasant experience.
I highly recommend FOW when buying your next car.
24. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review and recommendation! We're delighted to hear that you received excellent service and had such a pleasant experience with us.
It's wonderful to know that Anna guided you through each stage of the process, clearly explaining everything and helping to put any worries at ease. We'll be sure to pass your lovely feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Anastasia Anton was extremely helpful…
Anastasia Anton was extremely helpful throughout the process of purchasing our car. The service we received was really good.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you received such great service throughout your car-buying experience.
It's fantastic to know that Anastasia was extremely helpful and supported you throughout the whole process. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
We were guided through the whole…
We were guided through the whole process by a friendly and very professional member of staff.
22. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you felt supported throughout the whole process.
It's great to know that our team member was friendly, professional and made sure everything was clearly explained along the way.
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Aftercare team
The young lady Liv in the aftercare team has been amazing. When she said she'd do something or to contact me she always did. My query has been ongoing and Liv has been very patient throughout it all.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for taking the time to leave such lovely feedback! We're delighted to hear how well Liv has looked after you throughout your Aftersales experience.
It's fantastic to hear that she has consistently followed through on her promises, kept in contact and remained patient and supportive while your query has been ongoing. Reliable communication makes such a difference, and we'll be sure to pass your kind words on to Liv – we're sure she'll really appreciate them!
Thank you for choosing FOW.
Many Thanks,
FOW Customer Service Team
First time of dealing with this company…
First time of dealing with this company but found the staff to be extremely helpful and knowledgeable.Had a problem with second set of keys but was soon sorted by Mathew from sales team.I also found a problem with the suspension on the car but was given permission by Aaron Blank for a repair at a garage local to myself and was re- imbursed the cost immediately. I would definately recommend this company to friends and will certainly use them again.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review and recommendation! We're delighted to hear that your first experience with FOW was such a positive one and that you found our team helpful and knowledgeable throughout.
It's great to hear that Mathew quickly resolved the issue with your second set of keys and that Aaron was able to make things straightforward when you experienced a suspension issue, arranging for the repair to be completed locally and reimbursed promptly.
We'll be sure to pass your kind feedback on to both Mathew and Aaron. Knowing that you'd recommend us to friends and choose FOW again means a great deal to the team.
Many Thanks,
FOW Customer Service Team
All very efficient
All very efficient. Polite staff especially Alex who looked after us. Thankyou
24. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the whole process efficient and our team polite and helpful.
It's especially great to hear that Alex looked after you so well. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you're happy with your new car and found our sales team helpful throughout your experience.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Buying a car in a stress free environment
The lady who dealt with my enquiry at the Manchester branch of FOW, Sarah Kirkham, was brilliant. Everything was explained nice & clearly from start to finish. Everything that was needed to be done to the car was finished by the collection time. A pleasant experience all round.
I had to drop some paperwork off at FOW Winsford the day after & all the staff there were very helpful & polite. Again, very happy with everything 😊
21. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that Sarah made your experience at FOW Manchester such a positive one and explained everything clearly from start to finish.
It's also great to hear that all the work required on your car was completed in time for collection and that everything went smoothly. We'll be sure to pass your lovely feedback on to Sarah!
We're equally pleased that our Winsford team made you feel welcome and were helpful when you dropped off your paperwork the following day.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car! 😊
Many Thanks,
FOW Customer Service Team
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that your sales representative was helpful and took the time to explain everything clearly and in detail.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
First class service
First class service. Noticed a small noise from the car. After care could not have been better. Booked everything in locally for me. All sorted with no problems. Even the garage commented on how on the ball they were!
23. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received first-class service, particularly from our Aftersales team when you noticed a noise from your car.
It's great to know that the team were able to arrange everything locally for you and get the issue resolved without any hassle. Hearing that the garage were impressed with how efficiently everything was handled is brilliant feedback too!
Thank you for choosing FOW, and we hope you continue to enjoy many happy miles in your car!
Many Thanks,
FOW Customer Service Team
Excellent service the salesman huz was…
Excellent service the salesman huz was extremely helpful and knows exactly what I was looking for in changing cars from viewing the car to driving away was 24 hours my part exchange price was what I had in mind over all exalant service thank you
22. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received excellent service and that Huz quickly understood exactly what you were looking for when changing your car.
It's great to know that the whole process, from viewing the vehicle to driving away, was completed within just 24 hours and that you were happy with the part-exchange value offered.
We'll be sure to pass your lovely feedback on to Huz. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Polite and prompt service
Polite and prompt service, cars are well presented and at sensible prices.
22. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received polite and prompt service and were impressed with the presentation and pricing of our vehicles.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Happy - for the third time.
For the third time, friendly staff, no hard selling and great guidance to a car we are happy with.
21. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your fantastic review and for choosing FOW for a third time! We're delighted to hear that you've once again enjoyed our friendly, no-pressure approach.
It's great to know that the team provided the guidance you needed to find a car you're really happy with. Your continued support means a great deal to us, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Freeman - car purchase and sale
Staff have been helpful both for my wife, on first viewing of the vehicle, and myself when coming to test drive, assess and buy.
Also gave me a fair price for existing car as a trade in
21. september 2026
Besvarelse fra FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that our team looked after both you and your wife throughout the process, from the initial viewing through to the test drive and purchase.
It's also great to know that you were happy with the part-exchange value offered for your previous car. We really appreciate your feedback and hope you enjoy many happy miles in your new vehicle!
Many Thanks,
FOW Customer Service Team
VW Passat
This is our fourth purchase from FOW, we have always had excellent service. Harry was particularly helpful, he seemed very helpful and knowledgeable.
However there was quite a damp smell in the car that I mentioned, it seemed to get worse on the drive home. I tracked it down to wet mats.
The car drives nicely and very pleased with it.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra FOW Car Supermarket
Thank you for choosing FOW for a fourth time! We're delighted to hear that you've consistently received excellent service from us over the years.
It's great to hear that Harry was helpful and knowledgeable throughout your latest purchase, and we'll be sure to pass your kind comments on to him.
We're sorry, however, about the damp smell you noticed and that you discovered the mats were wet after leaving us. This should have been picked up during the vehicle preparation before collection, and we'll take your feedback on board with the relevant team.
Most importantly, we're pleased that you're happy with the car and that it's driving nicely. Thank you again for your continued loyalty to FOW!
Many Thanks,
FOW Customer Service Team
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