The superb choice of products & the ability to make up my own preferential basket. So much to choose from! The products were/are all exceptional quality & made a fabulous birthday treat. Delivery was... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Everything arrived quickly and efficiently. The logistics side of things was brilliant. I ordered biscuits and jam. The biscuit are great - they can take a damn good dunking in tea without dissolving... Se mere
Virksomheden har svaret
The outstanding customer care I received from Lorenzo was really heartening He carefully listened sympathetically, offered possible solutions to my problem, allowed me to converse and offer alt... Se mere
The birthday gift arrived on time beautifully packaged & the food was fresh, tasty & undamaged. My friends loved the present & look forward to using the cool bag showing off the F&M name
Virksomhedsoplysninger
Om Fortnum & Mason
Skrevet af virksomheden
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Kontaktoplysninger
181 Piccadilly , W1A 1ER, London, Storbritannien
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4,6
Fremragende
56 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everything delivered on time and in…Toads on time and tasted good .
Everything delivered on time and in excellent condition .The chocolate toad and super ghost were well received by my grand children.
1. oktober 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Everything was efficient
Everything was efficient . Wonderful cookbook stand arrived quickly.
24. september 2026
Besvarelse fra Fortnum & Mason
Dear Lee,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that you were happy with the efficient service and that your wonderful cookbook stand arrived quickly.
If you ever need further assistance, please do not hesitate to let us know.
Fortnum and Mason Customer Services.
Christmas Hampers
We bought some Christmas hampers last year, great service and choice all delivered remote with no issues.
19. december 2025
Besvarelse fra Fortnum & Mason
Dear Paul Richards,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that you were pleased with our choice of Christmas hampers and that your order was delivered remotely without any issues.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear Jacqui,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quick service and great packaging.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent service
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Brian,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received excellent service.
Thank you again for shopping with Fortnum & Mason.
Fortnum & Mason Customer Services
Excellent service
The birthday gift arrived on time beautifully packaged & the food was fresh, tasty & undamaged.
My friends loved the present & look forward to using the cool bag showing off the F&M name
30. september 2026
Love this wine and the champagne…
Love this wine and the champagne truffles are really good
30. september 2026
Everything went smoothly
Everything went smoothly. Easy to negotiate the system. Purchase of excellent quality.
23. september 2026
Really enjoyed the 3’6 bar and our…
Really enjoyed the 3’6 bar and our shopping experience
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Helen Burden,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that you enjoyed the 3’6 bar and your shopping experience.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Easy to use website and good delivery…
Easy to use website and good delivery scheduling.
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Jolyon Larkman,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to use and that arranging your delivery was straightforward. Your kind feedback is greatly appreciated.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services.
User friendly website
User friendly website - easy to navigate and order - always guaranteed delivery
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Debbie,
Thank you for taking the time to share your positive experience with us.
We are delighted that you found our website user-friendly and easy to navigate, and that you appreciate our reliable delivery service.
We hope to welcome you back again soon.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear Sharon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that being in Fortnum & Mason feels like coming home. Your kind words mean a great deal to us.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for visiting Fortnum & Mason.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear Gary,
Thank you for contacting Fortnum & Mason.
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your product.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with us.
Fortnum & Mason Customer Services
Love Fortnums beautifil tasty treats …
Love Fortnums beautifil tasty treats only wish we had a store down here so I could visit with my bestie !!
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Mrs Lynne Collins,
Thank you for taking the time to share your positive experience with us!
We’re delighted to hear how much you love our beautiful, tasty treats! We hope you and your bestie will be able to visit one of our stores soon.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Five star- as always x
30. september 2026
Besvarelse fra Fortnum & Mason
Dear Jacquie Gaunt,
Thank you for taking the time to share your positive experience with us!
Thank you for taking the time to share your five-star feedback with us! We are delighted to hear that you were happy with your experience.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Always great selection of products
Always great selection of products. Efficient delivery time. A pleasure to shop with Fortnum & Mason as always.
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Vanessa-Jayne,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that you enjoyed our great selection of products and found the delivery efficient. It is always a pleasure to hear that you enjoy shopping with Fortnum & Mason.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with Fortnum & Mason.
Fortnum & Mason Customer Services
Besvarelse fra Fortnum & Mason
Dear John,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process simple and straightforward, and that your delivery was fast and trouble-free.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services.
Besvarelse fra Fortnum & Mason
Dear Gary Banks,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were happy with the fast and prompt delivery of your retirement gift.
If you ever need further assistance, please do not hesitate to let us know.
Thank you again for shopping with Fortnum & Mason.
Fortnum & Mason Customer Services
The queues were so long on Saturday I…
The queues were so long on Saturday I just put everything back you should have self scanner for solo items or cash tills to get the queue down faster amazing products though and a fabulous shop and especially the new staircase
28. september 2026
Besvarelse fra Fortnum & Mason
Dear Miss Furniss,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the queues during your Saturday visit were so long that you decided to leave your purchases behind. We understand how disappointing and frustrating this must have been.
Your suggestion regarding self-scanning for smaller purchases and additional tills has been shared with the relevant team for review. We are pleased to hear that you enjoyed our products, the shop, and especially the new staircase.
Thank you again for bringing this matter to our attention.
Fortnum & Mason Customer Services
Customer service is second to none
Customer service is second to none. I was trying to get ahead on my Christmas shopping and was concerned about dates on things. The staff went and checked the best before date on every single item and it was perfect when it arrived. Would order again in a heartbeat
23. september 2026
Besvarelse fra Fortnum & Mason
Dear Sarah,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that our team was able to check the best-before dates for each item and that everything arrived perfectly for your Christmas shopping.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Fortnum and Mason Customer Services.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.