Ordered a large amount of flooring to do a full house renovation. Quick pallet delivery, very good price, free underlay, good quality flooring, not hard work to fit. Company had good communication and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Price is competitive, and the quality is decent enough for the money. But the SPC click system feels weak compared to other systems I’ve used as a fitter, and the overall quality is more “cheap” t... Se mere
Virksomheden har svaret
Been trying for a week to get samples. But unfortunately they use evri and nothing ever arrives. Having one final attempt but the floor depot staff don't reply either. Update: The customer serv... Se mere
Virksomheden har svaret
I ordered my flooring and within 30 minutes i had a text message confirming order and checking if i needed additions such as trim finishes. The order was processed speedily, arrived on time with a fr... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.
Kontaktoplysninger
Unit 16, Rea Busuness Park, Inkerman Street, B74SH, Birmingham, Storbritannien
- 03300102987
- hello@floordepot.co.uk
- www.floordepot.co.uk
4,2
God
857 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant service from start to finish…
Brilliant service from start to finish made is easy to order, and arrived when they said it would no damage to the flooring absolutely lovely quality will definitely recommend to others and will be uaing them again for laminate.
8. juli 2026
Uopfordret anmeldelse
Excellent product
Excellent product, price & service! This our 4th delivery and we now have the whole house completed and we love it
26. juli 2026
Uopfordret anmeldelse
Terrible experience
Terrible experience. I’d stay far away if you’re thinking of purchasing from this company.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Floor Depot
We are disappointed to hear that you feel this way. We can see that there was a stock delay on your order and you were informed immediately. A full refund was processed the same day and email confirmation of this was sent. If you have any further issues please contact us at hello@floordepot.co.uk
Thank you
Excellent flooring at great prices
Excellent flooring at great prices
13. juli 2026
Uopfordret anmeldelse
Ordered the 12mm laminated flooring…
Ordered the 12mm laminated flooring from Floor Depot. They gave me a proper amount of flooring for 2 rooms with a really good underlaying. We’ve got a good discount. The quality is very good nice looking. Followed the instructions to lay down and it worked perfectly and quickly. We are happy with all the way through with this. Well packed no any damage. Our house’s floor has been done by their products and we will finish it with another order later on as they are trustworthy. Thanks
6. juli 2026
Uopfordret anmeldelse
Flooring out of stock
Placed an order mid July and received an email stating my order had been dispatched. Because of this email I booked for work to be undertaken at my property 12 days after purchase as this seemed like a reasonable timeframe given confirmation of dispatch.
8 days later and still no flooring despite the delivery times stating between 3-7 days.
No comms form the company so chased for an update for a couple of days with zero response. Getting hold of someone is an absolute nightmare!
Finally received a phonecall from them to explain that the flooring was in fact out of stock and hadn't been dispatched. Something to do with their "drop shipping" process. This left me 2 days from fitting without flooring and the company saying their T&C's state work should not be booked until you receive the flooring.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Floor Depot
We’re sorry this order didn’t meet the standards we aim to provide. Unfortunately, due to an unexpected stock discrepancy, we were unable to fulfil the order as planned.
As soon as the issue was confirmed, we issued a full refund for the order. While we appreciate this doesn’t make up for the disappointment, we have since reviewed our stock management process to help prevent similar situations in the future. Although this experience was not representative of the service we strive to deliver, we value all customer feedback and remain committed to providing a reliable shopping experience at Floor Depot.
Really understood what we needed
Really understood what we needed, came round relatively quickly and did a really good job. I love it!
1. juli 2026
Uopfordret anmeldelse
Absolutely brilliant company
Absolutely brilliant company. Ordered online and got a what's app message straight after asking if I need anything else. Top customer service. Highly recommend using theses guys
21. juli 2026
Uopfordret anmeldelse
Bought from this company twice and my…
Bought from this company twice and my brother bought once from my review. Unfortunately, the second load turnt up damaged and I was denied a proper refund as I did not take pictures of each damage piece. The form just said upload 4 images of damage. I had 18 planks damaged and needed to show pictures of all 18 planks damaged. Maybe this will help the next person if this occurs. Unfortunately this has left a bitter taste and I will no longer do business with this company.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Floor Depot
Hi there, we are sorry to hear that you have not been happy with the damage process. When you visit www.floordepot.co.uk/damages it states, 'We need to be able to clearly see all damaged planks on at least one single photo'. Unfortunately you were only able to provide us with evidence of 3 damaged planks and so we could only offer to replace of refund what was evident. Thank you
The quality of the flooring exceeded my…
The quality of the flooring exceeded my expectations, and the finished result has completely transformed the space
If you’re looking for high-quality flooring, fair pricing, and outstanding customer service, I highly recommend this company. I wouldn’t hesitate to use them again for any future flooring. Five stars!
20. juli 2026
Uopfordret anmeldelse
Really happy with the service...
Really happy with the service I received. Jess was very helpful, friendly, and made the whole process easy. Great customer service and I would definitely recommend floor depot.
22. maj 2026
Uopfordret anmeldelse
I had a great experience
I had a great experience with this flooring company from start to finish. The team was professional, knowledgeable, and helped me choose the perfect flooring for my home without any pressure. Communication was excellent throughout the process.
Would recommend to anyone.
1. juli 2026
Uopfordret anmeldelse
Excellent service and product quality…
Excellent service and product quality from Floor Depot! We have used them many times over the past 2 years and honestly can’t fault them. Very professional and exceptional service from both Laura and Fran based in the Quinton branch. Will continue to recommend!
3. juli 2026
Uopfordret anmeldelse
Lovely staff and great selection of…
Lovely staff and great selection of flooring
16. juli 2026
Uopfordret anmeldelse
Great experience from start to finish
Great experience from start to finish! Customer service was amazing.
Thank you so much will definitely order again
15. juli 2026
Uopfordret anmeldelse
Clear communication and responsive to…
Clear communication and responsive to enquiries. Product was great value
9. juli 2026
Uopfordret anmeldelse
Good product poor service
Had to chase multiple times to get a delivery date when nothing showed. But it came and laminate looks nice.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Floor Depot
We are sorry to hear you are dissatisfied with the delivery book in service. We can see that the delivery was complete in the standard delivery time frame and our courier confirmed a delivery date with you prior to delivering. We are pleased to hear you are happy with your new floor. Thanks, The Floor Depot
Happy but not about return options
Easy ordering , price , timing and communication regarding delivery was good
Not 5 stars as I wanted to return some packages we didn’t need and they sent me the link but I need to arrange the shipment myself . So I don’t think I will be able to return it as I don’t have time to arrange it and plus will cost probably too much
7. juli 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.