Fixflo Anmeldelser 

236
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our organisation went live on Fixflo just a week ago now. Moving over from a very old outdated system which several members of our team have used for the best part of a decade. We have received fantas... Se mere

Bedømt til 5 ud af 5 stjerner

Tom Moffat has been incredibly helpful throughout my dealings with Fixflo. I’ve worked with lots of different people across the PropTech industry, and Tom genuinely stands out as one of the mos... Se mere

Bedømt til 1 ud af 5 stjerner

I am a landlord and my letting agent uses FlixFlo for the tenants to report issues. I have just been charged £600 to change the barrel on a door lock. The call out charge was £400 which is extortionat... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We manage over 2,000 properties, and Fixflo has completely transformed our business. With any technology, the onboarding and ongoing account management are just as important as the software itself,... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Softwarevirksomhed

Skrevet af virksomheden

Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

236 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(236)

20 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Highly recommend Fixflo as a system

Highly recommend Fixflo as a system - easy system to use and makes property managers lives so easy, by being able to monitor everything in one place. The training with Fixflo was comprehensive and well delivered. Dealt with Joe Goss who was extremely knowledgable and always on hand to answer any questions. Definitely the best property management software I have used over my 15+ years in the industry.

21. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

fixflo are a brilliant asset.

fixflo are an amazing company, our Customer Success Manager Tom is highly knowledgeable and assists us with our inquiries quickly.

the system allows for tutorials for self-learning, and our Customer Success Manager creates personalised demonstrations for issue-specific tutorials.

20. februar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

My daughter contacted fixflo and was…

My daughter contacted fixflo and was told mold isn’t important enough to come out . It’s not tenants issue there’s no ventilation and damp proof course. I’ve paid hundreds to replace furniture clothes etc and how dare you say it’s not important. Mold kills its external walls showing not tenants fault. I’ll be making a claim for furniture clothes etc

You are the company who sorts out repairs for dixons and we have all communication with yourselves via webform

28. januar 2024
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi Paula,
It sounds like this review is meant for your daughter's managing agency - Fixflo is a software provider that allow property managers to track repairs and maintenance. We don't complete any works ourselves and would not have given any advice about mould.
Please reach out to the management agency directly to discuss the handling of this issue.
Many thanks,
The Fixflo team

Bedømt til 1 ud af 5 stjerner

No phone number can't be contacted

23. januar 2024
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi Luke,
I can see that you reached out to our Support team to report a repair and we directed you to your agency's repair reporting portal. We also triggered a welcome email to you so that you can set up a login. We are not a maintenance provider - only a software provider and do not complete any works ourselves. If you are struggling to report your repair via the agency portal, please reply to the email from our support team and we will be able to assist you.
Many thanks,
The Fixflo Team

Bedømt til 1 ud af 5 stjerner

Duplication of maintenance messages

Duplication of maintenance messages. Far too early to schedule. Confusing format. Unable to upload information or access information. An incredible waste of time.

15. januar 2024
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi Jane,
It looks like you're set up as a landlord - are you referring to the emails you are sent asking to approve planned maintenance? If so, please see our guide here: https://landlord-help.fixflo.com/support/solutions/articles/61000300872-understanding-landlord-approval-on-planned-maintenance.
For further assistance understanding the platform, please reach out to your agency - who manage the works on Fixflo - or our support team at support@fixflo.com.
Many thanks,
The Fixflo team

Bedømt til 5 ud af 5 stjerner

Very Helpful!

Lia is very helpful with showing me how to navigate the system. Very clear instructions which help with using the system easily.

20. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Filter bug

We had a big issue when our filters were broken, but Charlie Smith got on the case straight away and escalated it to the right teams to get it sorted. When our account manager Mike McDonnell came back from his AL he helped to clean up the rest of our problem and to get the bug fixed so it wouldn't happen again. Thanks to both for resolving this issue.

18. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Customer Service

Amazing Customer Service

Fixflo has proven to be an indispensable tool for property management, revolutionizing the way we handle maintenance requests and streamline communication with tenants. As a property manager, efficiency and prompt issue resolution are crucial, and Fixflo excels in delivering both.

Customer support from Fixflo deserves a special mention, and particularly our account manager Tom. The team is responsive, knowledgeable, and always ready to assist with any issues or inquiries. This level of support has made the onboarding process smooth and has contributed to our overall positive experience with the platform.

14. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great

The Fixflo team are always so helpful and willing to support, a refreshing experience as some support functions are slow, robotic and unhelpful!

23. november 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wish I could give it zero stars

Wish I could give it zero stars. Pathetic company. 7 hours since reporting an emergency leak and still nothing back. My house is ruined because of this pathetic company. Avoid at all costs.

1. december 2023
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi AC,
Sorry to hear about the leak in your property. We are not maintenance company and do not handle repairs or perform any works ourselves - we merely provide software to agencies to manage their repairs and maintenance. The best thing to do would be to reach out to your property management agency for an update on this issue.
Many thanks,
The Fixflo Team

Bedømt til 5 ud af 5 stjerner

Great service

Since using fixflo work has been much easier.
By tenants reporting issues on there, it has been much easier for myself and my team to manage with property issues.
Would recommend to all.

30. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A great product and service

For the past couple of years, the Fixflo software has consistently impressed us with its effectiveness and evolving functionality, features and innovations services. It has played a crucial role in transforming and streamlining our internal defect management processes, enabling our team to enhancing overall business efficiency and service quality for our customers. What distinguishes Fixflo is the exceptional support provided by Mike, Amy, Oceane and Charlie and the broader team. Their prompt responsiveness ensures that any issues are quickly addressed. Working with this dedicated and knowledgeable team has truly been a pleasure. Thank you for your outstanding service!

27. november 2023
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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