Maidenhead Aquatics  Anmeldelser 

I purchased 6 fish from Brislington bristol 5 died in days 1 survived , I took pictures evidence videos , plus a water sample back to this store !! No one believes you !! Make excuses Alex is a liar makes it up as he goes along, said he only offered me 50% of my amount spent refund my partner said he mentioned nothing , after misplaced receipt my fault!! 2 visits back when I got my statement from my card supplier they said I needed fair enough but they never believed a word because its a smoke screen for there lies, blamed my water easy option lol .. absolutely nothing wrong with my water I've kept tropical fish 35 yrs in Bristol, there tanks are dirty . Save your money go to Bedminster aquatic store its ran better more honestly JASON AND ALEX are both untrained in customer service and both rude , I gave them chances to do the right thing both need better experience especially in customer service

Bought a tank 7 months ago and it’s leaking, contacted store said seals not covered in warranty- what else goes wrong with a tank 😳
Escalation in progress will edit review if they do the right thing customer service wise

I'm experienced in keeping tropical fish and have been looking after them for many years. I thought Guppy Fish would be enjoyable to have again and purchase from the Wellington store. The first five lasted about a month although showed problems soon after purchase. Firstly, I blamed myself and thought it was the water quality not at the correct balance, tried every trick in the book but sadly they were in such a state I had no choice but to euthanize them humanely with clove oil. Purchased (We'ton store) the same again, changed everything in the tank, and started fresh (at a considerable cost). This time after a couple of months all the Guppies (one by one) did the same. Thought I was doing something very wrong but could not figure out what was going on. Ok, try again, and this time purchase form the Aquarium store very close to Ottery St Mary, Devon. Bingo, finally the fish are doing very well and my insanity is restored. Some time passed, purchased another three fish from the Wellington store, History repeated itself, but thankfully did not infect my other fish. I would strongly advise you not to buy Guppies from the Wellington store! It can be very heartbreaking and expensive for new people trying their hand at tropical fish, and Guppies are usually the first fish to go for.

Never will I purchase anything from Maidenhead or fishkeeper again! Beware anyone who buys fish from these stores they are most likely diseased. I had three lovely clowns bought two more to add to the collection only for two of my original clown to die with a week of putting the new clowns in. I’ve also lost one of the new clowns due whatever diseases they had. No treatment could cure whatever it was they had and I now have 2 clowns instead of five. Really disappointed that you pay over the top prices for these fish and they kill perfectly healthy fish within days. I’ve also heard they do not quarantine fish the tanks aren’t the cleanest and you will prob see a dead fish in each tank. These stores need to up their game and they need to respond to thier customers. Disgusting practices and terrible consequences for these fish and corals mostly half dead in the tanks.

Appallingly bad. Of the £90.00 worth of fish I bought, over 50% were dead within 3 or 4 days. The remainder have white spot and I'm battling with medications and water changes to save them. I've been keeping freshwater tropical fish for 15+ years and have never experienced anything like this. They have of course lost my business permanently, but such a store is horrendously bad for the hobby in general. N.B. Review is specific to the Leeds North store. Other branches have infinitely higher standards IME.

Called in at the sheffield store today to buy 6 white widow tetras .had a glance at them checked for white spot and bacterial infection looked ok so requested 6 but noticed there was a hight fin variety in there which I stated I did not want. So into the bag they went then covered with the brown invisibility bag .Got home, placed the bag in the tank for 30 minutes and had a quick look at them, this is what I got for my £20.
A high fin white widow which I stated I did not want, 2 with one eye and 1 with half a dorsal fin and 2 were ok. Not very pleased at this point, thought I'd be fair and ring the store to see if they could rectify the problem and this is what he said "come back to the store and I will give you two more you can also keep the 2 one eyed fish if you like". That's all well and good if I'd just not traveled from the other side of rotherham and back, so it's my problem I have to spend another £5 in fuel. I already have 5 fully grown widow tetras in my large tank what chance do you think the 2 one eyed tetras will stand if you know any thing about these fish? their whole aim in life is to kill each other. Won't be bothering calling for the 2 replacement fish as I will not step foot in your shop again Enjoy the free money

I visited the York store recently which is closest to me, as I am wanting to get back into fishkeeping/aquascaping after a break of many years. This was the first shop I thought to visit after following Fish Shop Matt and MD Fish Tanks on YouTube for quite some time. (Matt worked in a branch of Maidenhead Aquatics down south). All Maidenhead Aquatic shops should/would be of the same standard right? Wrong!!
I visited for some inspiration. I walked in giddy and excited and walked out disgusted and disappointed. In only the first three fish tanks I looked in, there were two dead fish, things did not improve as I looked in every tank. Dead fish, half eaten fish, fish covered in fungus or white spot, ripped fins, dead shrimp. The cold water tanks weren't any better. The tanks were dirty, terribly scratched, many being extremely overpopulated. Many tanks along one wall had white, milky water. The rest of the shop was messy, dirty and dusty. There seemed to only be one member of staff, surely not ideal. I will definitely be going elsewhere when I decide on my set ups. Very sad and upsetting, all those poor fish.

Wanted to leave a review for my recent experience at the Derby store. A really lovely store and shopping experience with a lot of care put into the place and the livestock. Want to give a special thanks to Tom and Deanne - they were so helpful with an issue I had, were full of great knowledge, and couldn’t do enough for me. I really appreciate all their help l, knowledge and their kindness. Would highly recommend. 🐠

Visited the maidstone maidenhead aquatics store every other tank had a dead fish in and multiple fish had whitespot.

I am absolutely disgusted with the attitude of Maidenhead aquatics.

I purchased a Fluval Roma 200 from them on the 31/10/2023, within 3 months it developed a slight crack at one end, it had not moved nor had it been interfered with, it’s a floating tank so nothing underneath, it is also on the Fluval stand.

I contacted Maidenhead and I was told they would call me back once they had contacted Hagan UK,,, I waited three days so I called them back, I was totally gobsmacked when they told me that the glass is not under guarantee, apparently they only guarantee the joints.

Why do they not tell you this or advertise this,, I know for sure if they did I would not of purchased a tank from them at all

I have since had to purchase another tank and am waiting for trading standards to contact me, a little advice to all, STAY AWAY!!!!!!

I usually go to the Brigg shop but today I went to Lincoln for a change. Greeted by a lovely chap who was very helpful. I really can’t recommend the knowledge and support given by the staff here. Nothing is ever too much trouble and I’m no easy customer!!!
Thank you to Sam today, your help was greatfully received.

From our very first visit I thought the entire team at St Albans were great. We were complete beginners and not sure which kind of fish/tank we wanted to set up. Since then and over the past two months, the team, under the experienced guidance of the manager Stuart have given us every piece of pertinent information we needed to help us make our decision and have guided us step by step throughout the set up of the tank and the choices and purchases of our fish family. Ryan in particular has been an absolute star, he is just so knowledgable and so passionate about fish!

This is for the Taff's well store and a lady named Alicia (on receipt) was very helpful in helping me choose great plants for my aquarium.
Top service, thank you so much

Bought a new tank it came and was cracked Jackie sorted it and a new one was ordered now up and running. Jackie was very helpful and knew her stuff would definitively recommend if you need any help

Kez made it all so special for our visits, ask a question she's got the answer in detail, very enthusiastic about the fish and plants, she recommends what plants are suitable for your needs, as with the fish happy to discuss different tempraments different fish have, even down to the various benifitial filters, so if in doubt go for help and advice at maidenhead aquatics.
We were at the Winnersh store.

Would like to give a big thank you to the guy in the Stokesley branch, where nothing is to much trouble and had time to deal with anything you want to know, very knowledgeable and willing to share, will always use this store now,

Thanks to Alistair from the store on the isle of wight for another top service and sale great member of your team and very passionate about the fish at the store last three times he's served and gave me great info 👍

This review is for Julie who works at Melville Edinburgh.She is a wonderful person who is always pleasant and extremely helpful to customers She went to great lengths to figure out how to fit my LED lighting to my old style canopy on my Fluval Roma tank. A great feat accomplished, and I now enjoy the new lighting in my fish tank all thanks to Julie.

I went into the Ashtead site. We spoke to Eric who was absolutely amazing. Very knowledgeable approachable and couldn't do enough for you. Excellent service. Thank you Eric.

Went to Haven't ,the store has a good selection, shame the staff don't want to serve customers, I asked for some fish and the staff member said that he would come and do them after he had finished with a customer, he the served 3 others and after 15 minutes I gave up, POOR CUSTOMER SERVICE