I bought my Citroen C3 in July . I asked them before I bought it that I wanted the timing belt. Accelerator , clutch and brakes checking and replacing before I bought it . They said they had an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From the first phone call to the collection of her new car. My partner and I have had an excellent experience provided by Leah. The information, knowledge and service we received from Leah, topped wit... Se mere
Virksomheden har svaret
Leah & Lewis were extremely helpful & friendly. Lewis greeted us with no pressure selling just genuinely friendly. He knew exactly where the car was we went to view and left us with the keys. Leah cam... Se mere
Virksomheden har svaret
Fantastic service from Ben, walked onto site expecting to be bombarded the usual car sales way, I was left to browse at my own pace, Ben was extremely helpful in answering all my questions. The car I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
If you’re looking for a genuine, reliable and hard-working company for your next car purchase, First4Car is a great place to start. We’re a family-run dealership with over 25 years’ experience, offering friendly advice, knowledgeable staff and a relaxed, no-pressure approach. We’re proud to have been awarded Auto Trader Highly Rated 2026, showing our commitment to keeping our standards high and our customer experience up to date. Alongside this, we’ve also been recognised by West Yorkshire Trading Standards, CarGurus and Auto Trader, and were crowned Used Car Dealership of the Year 2025 for dealerships with over 100 cars, as well as being highly commended for Team of the Year 2025. Whether you’re buying your first car, changing your family car or simply looking for something new, our team are here to help you choose the right vehicle and explore suitable finance options. You can buy in the way that suits you best, from visiting our showroom in person to arranging a fully remote purchase with home delivery. Every car comes with a full MOT, PDI service where required, clear HPI and National Mileage Register checks, plus 12 months’ free AA breakdown cover. First4Car.com
Kontaktoplysninger
1 Occupation Lane, LS28 8HL, Pudsey, Storbritannien
- 0113 257 0000
- sales@first4car.com
- www.first4car.com
4,3
Fremragende
231 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Please please ignore my previous one…
Please please ignore my previous one star review, wrong dealership
5. marts 2026
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Besvarelse fra First4car.com
No problem Andrew. It seems your previous review has been removed by Trustpilot but not this one! No worries. Thank you for writing to acknowledge your mistake. All the best to you.
Bought my Audi TT
Bought my Audi TT, great service and simple process. Ben made things run smoothly
3. marts 2026
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Besvarelse fra First4car.com
Thank you Harvey for your review. It's great to know you felt our service was worthy of 5 stars. Thank you for choosing First4car.com
Friendly, helpful & knowledgeable!!
Leah & Lewis were extremely helpful & friendly. Lewis greeted us with no pressure selling just genuinely friendly. He knew exactly where the car was we went to view and left us with the keys. Leah came out to organise the test drive and again was nothing but friendly, helpful and more importantly knowledgeable. The whole experience was an absolute delight with the car delivered 5 days later earlier than the time we were given. The whole experience with First4cars has been like buying odd friends. Thank you for an easy car buying experience with no red flags after previously being stung by a cowboy garage.
20. februar 2026
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Besvarelse fra First4car.com
What a really lovely review, thank you so much. We like to think we're a friendly bunch, so it's great that was your experience. Thank you for choosing First4car. We look forward to welcoming you back again in the future.
Absolutely brilliant Luke
Luke was brilliant. Reassuring and straight talking. Felt very much thst we’d come to the right place
Excellent .
12. februar 2026
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Besvarelse fra First4car.com
Thank you for your review. It's lovely to hear you felt like you'd come to the right place. Thank you for choosing First4car. We look forward to seeing you again in the future.
Excellent service
Excellent service. Very helpful and friendly business.
Very organised and organised collection of the car at our convenience
12. februar 2026
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Besvarelse fra First4car.com
It's great to hear you felt the service we provided was excellent and worthy of 5-stars, You were a pleasure to meet. We hope to see you again in the future when it's time for an update.
Recently purchased a Car from these…
Recently purchased a Car from these guys, dealt with Ben throughout who was excellent and extremely helpful from start to finish answering any and all questions we had around the car! Highly recommend First4Car!
21. oktober 2025
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Besvarelse fra First4car.com
Thank you Alfie for taking the time to leave a review. Enjoy your new car! All the best.
Excellent customer service
Excellent customer service. Provided all the information and more. Made buying a car a very pleasant and easy experience.
18. oktober 2025
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Besvarelse fra First4car.com
WE're really pleased you felt your experience was worthy of 5 stars. Thank you for choosing First4car.
Great Service and simple!
I purchased a car from First4car and the whole process was simple. A quick phone call with Ben and all of my queries were answered and they delivered my car within a few days. It was really simple and Ben was really helpful. I would highly recommend the team at First4car.
23. september 2025
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Besvarelse fra First4car.com
Thank you Aaron for your review and recommendation. Enjoy your new car!
Very good experience at First4car
Very good experience at First4car. Ben helped all the way through the process. The car is as described and great attention to detail. No high pressure. Was a great experience and would recommend to others 5***
9. september 2025
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Besvarelse fra First4car.com
Thank you Antonio for a lovely review. We're so pleased you felt our service was worthy of 5 stars. We hope to see you again in the future.
Great Experience
I had a great experience purchasing my car from Ben at First4Car. We phoned beforehand as there were a few vehicles we were interested in. We were left to look at them on our own, with Ben on hand answer any questions. There was no pressure to make the purchase. Once I decided which car I wanted, it just took a few days for them to fully prepare the car so I could collect it. I’m very happy with my car and the overall experience of dealing with this company. I highly recommend First4Car.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra First4car.com
Rachel, thank you for a great review. We're so pleased you felt Ben and Team First4car gave you a 5-star experience. You were a pleasure to meet. We look forward to welcoming you back again in the future.
Dangerous repair, refused car back
Purchased red renault captur, back up for sale for more than I paid. Bought Feb, took back for minor repairs. Then started to hear a knocking in the engine. Took it back, couldn't find anything, told them it was definitely making a noise. They changed the alternator belt apparently to keep me happy. They said they had a problem fitting the part, that Renault had supplied the wrong part, then told me it had had a recall, which it hadn't. They magically fitted the part. It kept on making a knocking sound, took it back after my brother in law listened to it and said it was the water pump. They then said they must have misdiagnosed the fault and it was that. They then repaired again. I took it in on Monday, Tuesday I heard a loud knocking in the engine, slowed down to 20 and it became louder, suddenly something flew out from under the car and hit the curb, large metal part they fitted, looks like it had been adjusted to fit. I retrieved it, called the garage, the owner answered, I told him I was leaving the car where it was and wanted a refund, he said he waz kind enough to answer the phone, I said I would deal with it the next day as I was stranded with a 2 hour wait for the AA I got a taxi back. I asked for help on FB as I needed to do an event for my hedgehog rescue, the reason I needed a larger car. @FIRST4CARS then helped with a banger, I was grateful. The next day I was still thinking about refusing the car back. The owner phoned me, they wanted to charge me £1500 for the privilege of the use of the car. I told him I wasn't happy about it, I was going to the ombudsman. He then said I was threatening him, no just telling him what I was doing. We agreed on £500 but then he said if I didn't bring the banger back by close of business the next day he would phone the police and report it as stolen. I went 7 weeks without a car and they have put it back up for sale for more than I paid, obviously making money from me and saying they had lost it. The finance company have now returned all of the money.
31. august 2025
Uopfordret anmeldelse
Besvarelse fra First4car.com
We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to respond.
The vehicle in question was purchased in February and developed a noise after a few weeks. We carried out repairs in good faith and based on the information available at the time, initially replacing the alternator belt. When the issue persisted, we re-inspected the vehicle and diagnosed a faulty water pump, which was then replaced. It’s worth noting that it is not uncommon for initial diagnoses to miss underlying faults, particularly when symptoms overlap. This is why further investigation was undertaken and additional repairs carried out.
We’d like to confirm that all work was completed professionally and the vehicle was later inspected and given a clean bill of health by Renault during an official health check.
After the breakdown you described, you decided to reject the car. At that point, we acted swiftly and fairly, arranging for a refund via your finance company. The delay in receiving your funds was due to the finance company’s processing time, not ours — we issued the payment within 2 hours of receiving the required paperwork.
While we did not have a courtesy vehicle available, we loaned you a roadworthy vehicle we use for transporting parts after seeing your appeal for help on social media. This was not a retail car, but it was offered out of goodwill to support your hedgehog rescue event. However, once you made clear that you were rejecting the original car, we explained we would not be able to continue lending a loan vehicle, which is standard practice.
Regarding the £500 usage charge: over the course of four months, you drove the car extensively. Charging £0.45 per mile for usage during this time is a standard and reasonable practice within the industry.
As for the car being listed again for sale: vehicle pricing changes constantly based on the market, condition, mileage, and seasonal trends. The current price is in line with other similar vehicles on the market and not substantially more than what you paid.
We genuinely regret that this experience didn’t go as smoothly as it should have, but we believe we acted fairly, responsibly, and within industry standards throughout.
New car purchase
Overall great experience buying from first4car as Leah and Luke made the process of purchasing the car hassle free with no pushy sales.
17. august 2025
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Besvarelse fra First4car.com
Thank you Matthew for taking the time to leave your review. It is much appreciated. We hope to see you again in the future.
First 4 Car - excellent
It isn't often these days that I am able to give a good review to any company, but I am please to say that First 4 Car is the exception.
Having just purchased a car for my wife from them I have to say that we have found them to be nothing less than excellent in all respects.
From the quality of vehicles they sell right through to their customer relations they are outstanding and highly recommended.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra First4car.com
Thank you so much for your kind words and for taking the time to leave such a positive review!
We’re absolutely delighted to hear that your experience with First4car was excellent from start to finish. It means a lot to us that you chose us for such an important purchase, and we're so pleased that both you and your wife are happy with the car and the service you received.
Your recommendation is greatly appreciated, and we’ll be sure to pass your feedback on to the whole team. If there’s anything else you need in the future, we’ll be here to help.
Wishing you many happy miles in your new car!
When things go wrong...
Great place to buy a car unless something goes wrong. Their aftersales cannot be reached by telephone and when they do respond to emails they aren't the most helpful. The sales team couldn't do enough for you. The aftersales won't do anything for you. Even if they had the exact car I wanted I would not buy from them as their aftersales team are the worst I have ever encountered.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra First4car.com
Thank you for taking the time to leave your feedback.
We’re genuinely sorry to hear that your experience with our after-sales team did not meet your expectations. We always aim to provide the highest standard of customer service, both before and after the sale, and we regret that you felt let down in this instance.
You purchased your vehicle on 3rd January 2025, and we were made aware of your concern with your clutch on 28th July 2025 — over 7 months and 8,000 miles following your purchase. At this point, your First4car warranty had expired. However, as you had purchased a 1-year external warranty, our team advised you to follow the appropriate claims process with the Warranty provider.
We understand how frustrating it can be when issues arise with a vehicle, and we aim to support our customers as much as possible. While our aftersales team were unable to answer your call at the time, we did respond to your initial email within 24 hours and followed up your second email following your phonecall in under an hour. We’re sorry if this felt impersonal or unhelpful — it was certainly not our intention.
We do appreciate your positive comments regarding your experience with our sales team and regret that your overall experience has been overshadowed by this issue. Your feedback has been shared with our after-sales department as part of our ongoing commitment to improve.
Great place to buy your next car
Really great customer service,everything clearly explained from purchase to hand over
Leah was a pleasure to deal with
15. juli 2025
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Besvarelse fra First4car.com
Thank you, Conrad, for a lovely review. It's great to see that you felt Leah and the team gave you a 5-star service. Thank you for choosing First4car.
Ben has made buying my car a really…
Ben has made buying my car a really easy process, answering any questions I had and has been super friendly and helpful throughout the whole process. Couldn’t be happier! Thank you Ben
10. juni 2025
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Besvarelse fra First4car.com
Thank you for a great review. It's great to hear you are happy with the service Ben and the team provided. We look forward to welcoming you back again in the future.
Great service
Great service, Leah was super helpful.
Very happy with the whole experience, thanks!
2. juni 2025
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Besvarelse fra First4car.com
Thank you for taking the time to leave a review. We're so pleased you are happy with your purchasing experience. We hope you'll choose us again when it's time for an update.
Fantastic service from start to finish…
Fantastic service from start to finish would highly recommend! Ben couldn't have been more helpful
5. maj 2025
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Besvarelse fra First4car.com
Thank you for your review and recommendation, it is much appreciated. Thank you for choosing First4car.com.
Purchased my first car from here
Purchased my first car from here. Comfortable process from start to finish. Very happy. Highly recommended. Great customer service. Thank you for getting me on the road!
25. april 2025
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Besvarelse fra First4car.com
Danny, you were a real pleasure to meet. We're so happy you're pleased with your purchase as well as the service we provided. All the best to you. You know where to come next time!
Leah was great from the start
Leah was great from the start. Super friendly, the communication was fast from the first email I sent. Found the perfect mini for my daughters 17th birthday. I highly recommend this place! Thanks leah.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra First4car.com
Thank you Hannah for your lovely review. You were a pleasure to meet. We hope your daughter is enjoying her fabulous Mini ... you never forget your first car. We look forward to seeing you all again next time. Thank you for choosing First4car.com
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