Everything was scrummy it came well packaged and arrived in a timely fashion would recommend and will buying from here again
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great business, just came across them, prices very reasonable, service was fast and reliable, and product selection is awesome. Haven't dealt with support as yet, but I'm quite sure it would be as exc... Se mere
Virksomheden har svaret
Excellent company & great prices. Delivery is also speedy, I’ve made two orders & I am very satisfied Great selection of products this time I did a bulk buy of the Stroganoff seasoning.
Virksomheden har svaret
I recently purchased a jar of Welsh honey butter, I also purchased a love food hate waste box. Delivery was quick and my products were packaged in recyclable materials (big thumbs up from me) The W... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Online markedsplads
- også i
- Butik med udstyr til hjemmet
- Købmand
- Pålægsbutik
- Restaurantområde
- Økologisk fødevarebutik
Skrevet af virksomheden
Gourmet Food, Artisan Drinks & Premium Homewares. Fennel & Ginger is a specialist online fine food and homewares retailer, bringing together the very best in gourmet food, artisan drinks and beautifully designed kitchenware. Our carefully curated range is sourced from artisan producers and trusted makers who share our passion for quality, flavour and provenance. With over 50 years of combined experience in catering, hospitality and retail, our team personally selects every product we sell. From small batch pantry essentials and indulgent treats to premium cookware and thoughtful gifts, each item is tried, tested and approved by people who truly understand food and the joy of cooking. Whether you’re a passionate home cook, an ambitious baker or searching for a distinctive gift, Fennel & Ginger offers something a little different from the everyday, exceptional products chosen to inspire and delight.
Kontaktoplysninger
17 - 18 Corinium Business Park,, GL14 2YD, Gloucestershire, Storbritannien
- shop@fennelandginger.co.uk
- www.fennelandginger.co.uk
4,8
Fremragende
264 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to order
Easy to order, delivered within expected time frame, good packaging to ensure no damage so the delivery charge was fair
24. marts 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Besvarelse fra Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Prompt and efficient
3. marts 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Love this dill mustard sauce and the…
Love this dill mustard sauce and the delivery is amazingly fast. This is the second lot of 6 jars I've ordered.
27. februar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review, we are pleased that you love the dill mustard sauce.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Besvarelse fra Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Besvarelse fra Fennel & Ginger
Thank you for your five star review.
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Excellent Company
Fast efficient transaction, service and delivery. Excellent value for money, very competitive prices.
I would thoroughly recommend this Company.
31. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
I love chocolate gingers but sad to…
I love chocolate gingers but sad to find some of them were turning white as if they were out of date. I sadly think I won't be ordering anymore, even though it has always been my favourite sweet especially at xmas.
31. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your review,
We are sorry that you were disappointed with the chocolate gingers you received in your order.
If you could contact our team via email we can raise this issue with the producer on you behalf as I am confident the product would have been well with their best before date and should not have turned white - we do occasionally experience chocolate blooming during warmer months but I have never heard of this happening in January!
Worst retail experience ever
Ordered lots of lovely sauces, stocks and gravy, and planned the weeks food accordingly. After 5 days waiting I contacted them to be told delivery is 10 days. I thought this excessive in this day and age.
After 11 days I got a notification that the parcel was damaged and wouldn’t be getting delivered.
On contacting them, I expected some great customer service, and replacements to be rushed to me. How wrong I was, the man on the phone wasn’t bothered about anything like customer service, offered a refund and put the phone down.
Still waiting for the refund, but not holding my breath.
Worst retail experience I’ve ever had.
28. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your review and apologies that you were not happy with the service you received.
I can see that you placed your order on the evening of Saturday 25th January and contacted us on Friday 31st advising that your order hadn't arrived, at which point my colleague advised we suggest that standard delivery can take up to 7 working days from date of dispatch.
I can also see that when you contacted us again my colleague immediately followed up with EVRI who advised that your order had been damaged in transit.
I can confirm that a full refund was made to your original payment method on 4th February and although this generally shows on you account within a few days it can take up to 10 working days depending on your bank or card provider.
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Everything promised
Everything promised was kept-correct item, notified with deliverer and delivered on time. Great service. Thanks
27. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Reasonably priced fast delivery very…
Reasonably priced fast delivery very helpful and friendly service.
15. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Happy customer
Easy to order and find out delivery costs. Arrived on agreed day. Very happy.
9. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
The products are fantastic
8. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Quality products and excellent service.
I have been using Fennel & Ginger to buy top quality products for several years. I have never been disappointed by my purchases or with the service. Through Fennel & Ginger I am able to obtain products that are superior and often unavailable in supermarkets.
The website is very informative and checkout is quick and easy. Delivery has always been very fast and everything I have ordered has been correct and packaged well.
I highly recommend this company.
7. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Fast delivery
Fast delivery, well packaged and easily navigable website, will definitely use again.
7. januar 2025
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Besvarelse fra Fennel & Ginger
Thank you for your five star review
We pride ourselves on the service we provide and it is always good to hear that this is appreciated.
Your comments will be shared with the team members responsible for processing your order.
Appalling customer service.3 out of six…
Appalling customer service.3 out of six pouches were damaged and it was a real hassle getting it resolved
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Fennel & Ginger
Thank you for your review and apologies that you were not happy with the service you received.
We can see that you reported that some of the items were damaged on Friday morning and that our team requested an image showing the damages.
We can also see that you were unable to email the images so we suggested you upload them via the chat on our website and once we received the images on Friday afternoon we processed a refund straight away for the damaged items.
We are are disappointed that you feel that this process was a hassle, however your comments will be shared with the team members responsible for processing your order.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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