Feather & Black Anmeldelser 5.292

Customer service was very good - isabella met our requirements.

I was exceptionally impressed with the staff when I dealt with them on the phone to place an order for a bed where delivery was time critical. She was a delight to deal with and nothing was too much trouble for her. She was very happy to help and it was so nice to speak to someone who was engaging and happy to talk and answer my questions properly and not just read from a script. When I rang back to order another bed she was just as helpful. Well done Feather & Black - if all customer service was like yours the world of retail would be a much better place!

Good efficient service

I visited the Watford store. Very helpful lady who was knowledgeable about the products and efficient in processing my purchase. Thank you!

Our furniture arrived at the time the delivery men said, they were so polite and respectful and took all the packaging away with them too 😀

I ordered the swatch for the headboard material and that was delivered quickly and then the ordering of the bed was straightforward. The two delivery men arrived in time having given me an estimated time of arrival beforehand. They were efficient and courteous. There have been no issues with the bed so far. Thank you for your fast efficient service.

I returned the bedding and have not received any email or refund

Brilliant quality price very good. Would not buy anywhere else.

prompt, professional, communicated date of delivery, delivered in large boxes with extra protection, amazing product very pleased with the product
thank you

Just fabulous

Placed order on line after seeing the bedframe in store. Delivery date and time went ahead as planned.

Lovely quality, arrived promptly- we’re very happy with the item

Helpful in the store. Fast delivery. Great product and service.

Beautiful Bed, great quality.
Delivery men helpful, polite and assembled bed quickly.

Ordered bedding 2 weeks ago. Have not received my goods nor had any communication from you regarding delivery.

Appalling communication from this company. After placing an order and waiting over 2 weeks for any updates I tried to resolve via Webchat which took nearly an hour to respond to say items may be out of stock. After another 3 days got email from delivery company saying items on way but received someone else’s order. Phoned and spoke to a representative who apologised saying would chase and reorder if necessary. Nothing arrived so called again as Webchat not responding and promised update by close of business but nothing once again. Finally called today and told they had had no update from warehouse and items now out of stock. Have therefore had to cancel and go elsewhere. So disappointed as products look beautiful I feel they really need to up their communication within this company or they will lose business.

Sales lady was most apologetic as she was engaged in a telephone call - our order was completed straight away afterwards very professionally

A very positive purchasing experience. The wool duvets exceeded expectations. Prompt shipment and delivery.