Very pleased with the bed I ordered - it’s lovely quality, absolutely gorgeous and I found it easy to assemble. Love that I could choose a delivery date, too. Knocking one star off for the delivery it... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spoke to Gizem regarding a bed I had seen online. She was very helpful and knowledgeable and made my experience an enjoyable one, I look forward to receiving my new bed next week
The delivery was as I was told and no issues whatsoever, when I contacted them they were very responsive and could not do more to help me. Service and product first class.
Stunning and elegant, a very well made bed. Exactly what I was looking for. Looks even better than the photos, the bed and head board is so comfy. Easy access to storage underneath with lots of spa... Se mere
Virksomhedsoplysninger
Om Feather & Black
Skrevet af virksomheden
We believe that beautiful furniture is an investment for lifetime pleasure, and that the best mattresses are handmade and filled with natural materials. In everything we do, we strive to do the right things for our customers, suppliers, team, and the planet. Our customers praise our quality, our designs, and our passionate team.
Through our parent company, Dreams, we offer free room of choice delivery, a 100 night comfort guarantee, and a choice of payment options.
Kontaktoplysninger
20% off everything
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Such a great experience
The delivery was as I was told and no issues whatsoever, when I contacted them they were very responsive and could not do more to help me. Service and product first class.
Excellent service
I didn't visit the shop this time, but the young lady who took my call was very helpful. Phoned me back when she said she would (unusual these days!) Couldn't have been more helpful.
Spoke to Gizem regarding a bed I had…
Spoke to Gizem regarding a bed I had seen online. She was very helpful and knowledgeable and made my experience an enjoyable one, I look forward to receiving my new bed next week
Very frustrating experience.
Very frustrating experience.
Ordered a bed, which I’m then told will take 3-4 months to arrive.
Asked for a refund (having chased for a couple of weeks asking when it will arrive) and taken another week to get an answer. And then told it will take 7-10 days for a refund.
No apology or acknowledgement of poor service, nothing. Just completely unacceptable
Appalling company
Appalling company. Received a bed from a friend who had bought it and not used and my girlfriend and I were confused as to the slats. We were fairly sure they were replacement slats and couldn't work it out how they fit. We called the company to purchase the replacements and spoke to a slimy individual called Tom who said that we could. When he found out we hadn't purchased it directly from them ourselves, he refused to SELL us spare parts. We are redoing a house and have lots of pieces of furniture to order some of which we had chosen from Feather & Black. No way would we order from this shady outfit now. Absolute disrespect for the general public.
PLEASE NOTE THAT FEATHER AND BLACK ARE ACTIVELY TAKING OLD NEGATIVE REVIEWS DOWN BY REPORTING THEM AND GETTING AI BOTS TO REMOVE THEM. THIS IS A REVIEW FROM SOME TIME AGO THAT I HAVE NOTICED HAS BEEN TAKEN DOWN.
Very pleased with the bed I ordered
Very pleased with the bed I ordered - it’s lovely quality, absolutely gorgeous and I found it easy to assemble. Love that I could choose a delivery date, too. Knocking one star off for the delivery itself as the bed ended up being left in my hallway despite delivery info promising “delivery to a room of your choice” - the delivery guys said I would have to pay extra for that. Ended up lugging it upstairs myself which was not easy! Might be a good idea to remind delivery partners of Feather & Black’s policies. Otherwise, very happy with my purchase.
Stunning and elegant
Stunning and elegant, a very well made bed.
Exactly what I was looking for. Looks even better than the photos, the bed and head board is so comfy. Easy access to storage underneath with lots of space. Would highly recommend.
From the moment we walked into the…
From the moment we walked into the Wednesbury store, Angelo was absolutely fantastic. He was incredibly welcoming, knowledgeable, and clearly very experienced. He took the time to carefully talk us through the different types of mattresses, explaining everything in a way that was easy to understand without ever feeling overwhelming or pushy.
What really stood out was how confidently and naturally he knew exactly what he was talking about — it was obvious he genuinely cared about helping us find the right bed rather than just making a sale. Angelo made the entire shopping experience smooth, enjoyable, and stress-free from start to finish.
Exceptional customer service like this is rare, and Angelo is a real credit to Feather & Black. We left feeling confident in our purchase and genuinely grateful for all his help.
The service was great and shop was well…
The service was great and shop was well laid out and a great selection of beds
The fitted sheet is great quality
The fitted sheet is great quality, I did think my mattress was thick but it seems that there are those that are even thicker that this sheet would fit. The material is fantastic, a bit more expensive than I was expecting but glorious quality because of it.
The quality is really good
The quality is really good. There was a small issue with the headboard, but they replaced it without any problems. They came and replaced it themselves — the staff were wearing their company uniforms with the logo, had shoe covers on, and were very polite.
Great product range and knowledgeable…
Great product range and knowledgeable staff
Feather and Black Order
Lovely product really pleased with it. Good clear communications on delivery and packaged well.
Great staff
The staff at Dreams were lovely as were…
The staff at Dreams were lovely as were the delivery people.
The Oria Ottoman Bed in Natural
The Oria Ottoman Bed in Natural, Super King is a good quality and practical bed with tons of storage. I paired it with the Chaucer mattress and bought a mattress topper elsewhere. The resulting bed is luxurious comfort and a good nights rest guaranteed.
Ali was a fantastic sales assistant
Ali was a fantastic sales assistant. I can’t thank him enough for his support. Please pass this feedback onto his manager. Outstanding customer service
Very quick and helpful service.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








