Fastlane Paint & Body Ltd Anmeldelser 78

TrustScore 4 ud af 5

4,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

DO NOT USE. Car was taken on 9th May for a repair at Fastlane Heathrow. On its return 3 weeks later there were 3 chips on the car that were not there when my car went in for repair. Car was taken back... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

a 1 experience top quality job you get what you pay for kept in touch of progression all the way i would recommend this company to anyone c.ellington

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent customer service so impressed with break down cost work involved repairing my car. Was kept updated with work being done ,with photo shots sent to me on my what’s app. Collected my car as... Se mere

Bedømt til 5 ud af 5 stjerner

I saw Sal at Mercedes Loughton today regarding a broken bumper. He was extremely helpful and not only assisted me in patching up the bumper temporarily to allow me to get home.. He also made... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Automekaniker

Skrevet af virksomheden

We have been delivering an uncompromising service to our clients for several years and are intent on continually setting a benchmark in the body shop industry. We pride ourselves on recognition we get within the industry as well as vehicle manufacturers. Every member of our accident repair team is manufacturer trained to the very highest standard. We only use genuine parts and tooling in accordance with manufacturer regulations. This enables us to offer a unique lifetime warranty for your total peace of mind.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

78 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 57 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

The team was absolutely fantastic

The team was absolutely fantastic
I’ve been involved in a very nasty accident on the 13th of December and from the moment I called about the accident all the way throughout the entire process the Mercedes team in particular Anil has been extremely helpful giving me updates every week about the conditions of my car
I’m, very thankful and very excited to drive my car Again
I can’t thank you enough for the support and professionalism

I would definitely recommend them , in the unfortunate event that somebody has been involved in an accident

21. januar 2025
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Bogdan,
We really appreciate your kind comments and lovely feedback. Thank you so much for taking the time to share you experience with us.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Excellent customer service by Ali

Excellent customer service by Ali
The work was done perfectly
The aftercare was professional and amazing

10. januar 2025
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Nadia,
Thank you for leaving us a review, we really appreciate your kind comments and for taking the time to leave a review.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

I was directed to FastLane Guildford by…

I was directed to FastLane Guildford by AX claims management company as I insisted on using an Audi approved body shop for my no-fault claim. They did a brilliant job and looked after my car (even though it was the oldest one there!). Even gave me leftover paint so that I could touch up the stone chips on my bonent. Andrew Varns was professional and is a great customer facing brand ambassador for Fastlane. Hope I dont have to, but if I do need to I will defo insist of using Fastlane in the future.

27. december 2023
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Utterly professional

Utterly professional. Kept me well informed throughout the repair period. Showroom quality of work. Hassle-free. I highly recommend them with confidence.

20. december 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Henry,
Thank you for taking the time to leave us such a positive review, we really appreciate your kind feedback.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Almost worthwhile having the prang…

It was almost worthwhile having the prang to experience the quality of care, service, communication, flexibility and excellence of work provided by FastLane. Outstanding.

7. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Simon,
We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Sal at Loughton Mercedes

I saw Sal at Mercedes Loughton today regarding a broken bumper.

He was extremely helpful and not only assisted me in patching up the bumper temporarily to allow me to get home..

He also made an appointment as a priority to come to the bodyshop to repair the damage.

He went above and beyond which i really appreciate
Top Man !!

25. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Patric,
Thank you so much for taking the time leave share your experience with us. We are delighted to read of your lovely comments and positive experience with us.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Sal at Loughton has gone above and…

Sal at Loughton has gone above and beyond for me since the day of my accident answer the phone on a Sunday evening as I was in a state of shock, he calmed me down and reassured me we would have everything sorted by Monday day end.
Process of getting me in my courtesy car from start to finish has been hassle free as well.
Communication throughout has been thorough and concise with helpful feedback from Sal via Phone call.
Thanks again Sal, you the man!

3. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Alfie,
We really appreciate your kind comments and lovely feedback. Thank you so much for taking the time to share you experience with us.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Excellent customer service

I brought my Tesla into Fastlane after an accident as I'd heard good things about them and I'd had bad experiences with garages in the past. I was really pleased with how quick and efficient the customer service was and the car came back immaculate. I wouldn't trust my car with anyone but Fastlane in the future.

21. september 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Leigh,
Thank you so much . The Team is delighted to read of your experience with us and we really appreciate you taking the time to write your review.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

I had my car fixed with Sal

I had my car fixed with Sal. Exceptional customer service. Highly recommended! Appreciate the quick turnaround.

18. oktober 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Nilsel,
Thank you very much for your great review and 5* rating .It will be passed on to the team.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Thanks Sal

I was unlucky to be involved in a non fault accident i contacted Sal at Mercedes Loughton and he was extremely helpful, he kept in touch with me throughout the whole process including arranging similar hire car as mine
and the final repair was done at a very high standard
thanks for your help !!!

1. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Gary,
Thank you for taking the time to leave your kind comments for the team at Fastlane. We are delighted to read of your review.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Top Class Garage and Service

I’ve just had my Tesla repaired at Fastlane Elstree. Everyone involved were helpful from start to finish would highly recommend as my car looks amazing!

Thank you

9. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Angela,
We really appreciate your kind comments and lovely feedback. Thank you so much for taking the time to share you experience with us.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

My car was recently repaired by…

My car was recently repaired by Fastlane at Elstree and I was impressed with the service from start to finish. Everyone was very professional and my car looks fantastic. Just like new and cleaner that it was before. Would definitely use again and recommend.

4. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear D Louise,
Thank you for leaving your 5* review for our team at Fastlane Elstree. We are delighted that your experience with us was positive.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Great experience

I had an accident at the beginning of November and I can't express how pleased I am with the result. Fastlane were quick and professional. My car actually looked like new when I got it back. I can't recommend them highly enough.

14. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Jay,
We are delighted to read of your experience with us and appreciate you taking the time to write your review. Thank you!
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

If I could give 100 stars, I would.

If I could give 100 stars, I would.

Fastlane were absolutely fantastic, from start to finish after my BMW had been involved in an accident.

The customer service is absolutely incredible, sending me updates of how the car was getting on, at what stage we were at and keeping me informed on when I could expect my car back.

The repairs are out of this world. The car looks better than it did when I bought it!

Thank you so much to the entire team. I highly recommend that you look no further than this garage for anything repair related.

18. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Jack,
Thank you so much for your review & comments. We are delighted to read of your experience with us.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Crashed my brand new E class

Crashed my brand new E class, got a call out of hours from Sal who sorted my car to recovered and dealt with my insurance from start to finish, car came back to me just like brand new again, rare to receive this kind of customer service, would never go anywhere else now. Thanks Sal and the rest of the team. Would highly recommend fast lane for anything you need and Sal is your man

29. oktober 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Yasmin,
Thank you for taking the time to leave us such a positive review,we really appreciate your kind feedback.
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Brilliant Work : )

I was looked after by Costinel, from Fastlane P&B and he was extremely professional from start to end.
My Mercedes was repaired to perfection and all the works was done so fast, my car was collected and dropped of to a location of my choice. I would recommend Fastlane paint & Body to all my friends & family because their service and work is TOP QUALIY!!! : )

13. november 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Thank you for your great review and 5* rating!
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Quick repairs and regular updates…

Quick repairs and regular updates throughout, would recommend

7. oktober 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Jack,
We are delighted to hear that you are happy with the service received. Thank you for your review and rating!
Kind Regards,
Fastlane Team

Bedømt til 5 ud af 5 stjerner

Amazing customer service

Amazing customer service, a pleasure to deal with. Thankyou Fastlane

31. oktober 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Sophie,
Thank you very much for your great review and 5* rating.
Kind Regards,
Fastlane Team

Bedømt til 1 ud af 5 stjerner

Stop lying

Stop changing your name and expecting people to fall for it you vile rip off horrors

17. juli 2024
Uopfordret anmeldelse
Fastlane Paint & Body Ltd-logo

Besvarelse fra Fastlane Paint & Body Ltd

Dear Katherine,
We don't seem to have your name on our record. We've only recently taken over ownership of this Trustpilot profile which was created under the name of Fastlane,where we have had people leaving reviews for multiple businesses with the same name ,and not pertaining to any experience with our own business .Please note that we are Fastlane Paint & Body Ltd and were established in 2005. We have 4 bodyshops located in : Ascot, Elstree, Guildford and Heathrow and from what we can see on our records we have never repaired your vehicle. This is why we have queried your review, but if you still believe it relates to us, please contact us on: customerservice@fastlanepab.co.uk, as we don't have your details. We believe that review is for different company.
Kind Regards,
Fastlane Team

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