FashionTIY Anmeldelser 

Besvarelse fra FashionTIY

Opdateret den 20. maj 2026

We reject any malicious and completely false negative reviews. Please provide real and valid evidence to prove that your account is true.

Four days ago, we responded to your so-called questions in detail, but to date, we have not received any further information from you through any channel, except for this negative review.

It should be emphasized that your review contains serious inaccuracies, and the payment dates are inconsistent.

Below is our response at that time. Please read it carefully, and we welcome all customers to read and evaluate it.
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We regret to inform you that we have found no registration information or order records associated with you in our platform system. We hereby clarify that on April 19th, our platform did not receive any payment orders from Canada in the amount of 36 US dollars or 53.82 US dollars.
All customers placing orders on FashionTIY choose their preferred payment methods independently and will be redirected to third-party payment pages. You are required to enter your personal payment password to complete the transaction after confirming the exact payment amount. Our platform has never had any automatic fund deduction incidents, as you claimed. Meanwhile, our cooperating credit card payment service providers also decline all unverified payments.
The situation you described is highly identical to that of another user we assisted with a few days ago. After thorough verification, the user confirmed that he did not make purchases on our platform, but was scammed on a fraudulent counterfeit website.
We advise you to check all your transaction records around April 19th, including all the deductions you mentioned, to confirm the payment channels and actual recipients of these funds. Please contact your bank immediately to apply for intercepting these abnormal charges. Your bank can also confirm the actual platform where you made the payment and suffered the fraud. If you have any questions during the verification process, we are willing to provide you with professional help and suggestions.
We also remind all customers that online fraud cases have been frequent recently, so please exercise extreme caution in all transactions. No matter which platform you use for shopping, please save screenshots of order pages on your mobile phones or computers, and keep all payment records properly. This enables you to file complaints and protect your property rights promptly once you encounter fraud and avoid financial losses.
Finally, we make a formal statement: FashionTIY is a mature B2B platform providing wholesale and customization services, with more than ten years of experience in the industry. We will not take any responsibility for matters that have nothing to do with our official platform. Even so, we will sincerely assist you in safeguarding your legitimate rights and interests and jointly fight against illegal online fraud behaviors.
Please recognize our official brand accurately, pay attention to the correct spelling, and stay away from counterfeit platforms.
Our only official App: FashionTIY
Our only official website: fashiontiy.com

Besvarelse fra FashionTIY

Opdateret den 13. maj 2026

Dear Asauntiwa Taylor,
Upon receiving your comment, we immediately verified and cross-checked your information. Fortunately, we found your registration record in our system dated May 6, 2026. We promptly contacted you via email to inquire about the specific details.
Based on your reply email, you registered a membership account on a certain platform using your regularly used email address, and placed an order to purchase a pair of white Air Max 95 sneakers on April 21, 2026.
We would like to specially clarify that your registration date on our platform is later than the order and payment date you mentioned. Therefore, we confirm that you did not place this order on our platform.
Regarding your purchase of the white Air Max 95 on April 21, 2026, as mentioned in your email, after verification, this appears to be a sneaker style from Nike’s Air Max 95 series. Our platform has never sold this style of sneakers, as selling Nike products without official authorization is illegal and non-compliant. Meanwhile, to avoid brand infringement, our platform does not sell any replica or counterfeit products whatsoever. This further confirms that your order was not placed on our platform.
Given the above circumstances, we recommend that you check your transaction records around April 21, 2026. Please confirm the payment method used for this white Air Max 95 order (PayPal, Stripe card, or other payment methods). Once you locate the payment record, you can view the corresponding payee company information to identify the exact platform where you purchased the sneakers.
We sincerely hope you can reply further and advise which platform you purchased. Should you have any questions or confusion, we are more than happy to provide you with assistance and suggestions.

Besvarelse fra FashionTIY

18. feb. 2026

Hello, based on the information you provided, we have searched and verified the system multiple times, but were unable to find the corresponding order number and related records. If you are a genuine customer, please contact us via our official service supervision email address: service@fashiontiy.com, and provide your order number. The platform will assign a dedicated person to follow up and assist you with any logistics issues.

Our team has always been committed to providing our partners with one-stop business growth solutions covering wholesale of various product categories, product customization, packaging customization, and brand building. Over the years, we have walked hand in hand with many like-minded partners, growing together and witnessing each other's progress and development.

We firmly believe that sincerity and good communication are the foundation for building long-term cooperation. Therefore, we value every customer's feedback and suggestions immediately, actively verifying and handling them appropriately. However, unverified reviews containing false information would be unfair to us.

Please feel free to contact us; we will do our best to verify the situation and assist in resolving the issue.

Besvarelse fra FashionTIY

31. okt. 2025

Dear partner, perhaps your comment account here doesn't match our platform account information, so we can't find your exact order, and our customer service system hasn't received any complaint emails similar to yours.

If you receive damaged or missing products, your agent will process a refund or reshipment for you immediately. If you receive the goods in good condition but request a return and refund because you don't like the style or material, we support returns provided the product doesn't affect resale. Please contact our platform through our official customer service email service@fashiontiy.com and provide us with your order number. The platform will then urge your agent to verify and process your request.

Good and sincere communication is the foundation of long-term cooperation. If you or your family plan to create a brand or open a business in the future, please contact us as soon as possible to develop a one-stop solution. We wish you prosperous business!

Besvarelse fra FashionTIY

10. apr. 2025

Dear partner,
After receiving your feedback and comments, our platform immediately verified the situation with the Support Agent Group. After verification, you are placing an order on the platform for the first time, and you have chosen [Economy Sea Cargo DDP Transportation Service]. The sea freight service usually arrives at the destination port 13-15 working days after the sailing. After that, the logistics company will cooperate with the local customs to clear customs and pay tariffs. After customs clearance, it will be delivered to UPS Express for door-to-door delivery service. You may have some misunderstandings. It is not the Express service you mentioned. When you check the [Economy Sea Cargo DDP Transportation Service] transportation method, there are detailed introductions and precautions attached, and this transportation method does not require you to clear customs and pay any tariffs.
To avoid such misunderstandings from continuing to occur, the platform will strengthen the detailed description and introduction of logistics methods. At present, your goods are already on the voyage. To thank you for your feedback, please contact your agent, and she will apply for this free shipping service for you. At the same time, we also support the creation of brands and customized services. Please contact us for more service introductions. I wish you a prosperous business~~

Besvarelse fra FashionTIY

Opdateret den 23. nov. 2024

Second Reply:
The platform has strict regulations, requiring the customer team to respond to all customer inquiries on time. However, based on your name, Julie Smith, we are unable to verify the exact order. If you do not want to contact your account manager, please tell us your order number here, and we will ask the customer service team to verify and handle it for you to ensure that your interests are not harmed.
Without accurate evidence, we cannot solve the problem for you. Single accusations do not help solve the problem, which is something neither of us wants to happen.
Thank you for your understanding.

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First reply:
Dear Julie Smith,
After receiving your feedback, we have verified your order with the platform many times, but we have not yet matched your accurate order. Please get in touch with us immediately after seeing this message. The platform will supervise the Support Agent Group to verify the progress of the specific logistics for you until you receive the package safely. Please don't worry.
Good and sincere communication is the foundation for establishing long-term cooperation. If you encounter any problems, please feel free to contact our platform service complaint email: service@fashiontiy.com, we will help you and solve the issue as soon as possible.
Thank you.

Besvarelse fra FashionTIY

21. maj 2024

Each guest has different needs, and we will do our best to meet legitimate and reasonable requests. But we cannot accommodate unreasonable demands and we cannot prevent negative reviews from such guests.
We are a comprehensive wholesale platform that has been operating legally for more than ten years. We mainly serve wholesalers and retailers and have good cooperation with more than 100,000 commercial customers. For some individual buyers who have no purchasing experience and are too picky, some unreasonable requirements cannot be fully satisfied.
Your evaluation is baseless and we will not accept it. It is recommended that you make an objective evaluation after actually purchasing it. Thank you for your understanding.

Besvarelse fra FashionTIY

16. maj 2024

We have asked your account manager to verify it for you as soon as possible. Issues after verification will be handled for you immediately to ensure that your interests are not damaged. Your account manager will reply to you via Online Chat after verification, please check it. Thanks for understanding and waiting.

Besvarelse fra FashionTIY

14. maj 2024

Het spijt ons voor uw negatieve beoordeling, maar op basis van uw naam kunnen we uw bestelling niet nauwkeurig verifiëren. Volgens feedback van het klantenserviceteam hebben we de laatste tijd geen relevante klachtinformatie van Nederlandse klanten ontvangen. Om uw probleem nauwkeurig te verifiëren en af te handelen, is het raadzaam dat u contact opneemt met uw accountmanager via de FashionTIY-app of -website via online chat. Zij zal u dan tijdig antwoorden.
Bedankt dat je zo begripvol bent.

Besvarelse fra FashionTIY

28. nov. 2023

Sorry for the inconvenience.
As a factory wholesale platform, we attach great importance to each customer's purchasing experience and address each customer's opinions and requirements.
However, based on your name, we cannot find the corresponding account number or order consignee on our platform, so we cannot verify your order information and handle it accordingly.
It should be noted that our customer service team will promptly respond to every customer's message and provide detailed explanations of products and orders, which will help customers understand and grasp the information they need.
If you are willing to reasonably solve the problems you encounter, please contact your account manager through Online Chat on the FashionTIY app or website. Negative reviews cannot play any role in solving real problems.
Thank you for your understanding.

Besvarelse fra FashionTIY

11. okt. 2023

We are a factory wholesale platform that mainly serves commercial customers such as wholesalers and retailers, and also provides corresponding services for individual customers and drop shipping customers.
We are putting out more energy to provide better service to our real customers, and have no energy to refute negative comments about individual competitors or picky individual customers.
If you have any questions, we suggest you communicate with your account manager before making a judgment, unwarranted suspicion does not make any sense for your business development.
Thank you for your understanding.

Besvarelse fra FashionTIY

Opdateret den 3. okt. 2023

According to your name, we are unable to locate the corresponding account.
However, we can accurately respond that your claim of no one responding does not exist at all. We refuse to accept your unfounded accusation, which is a clear malicious attack.
It should be noted that there is a clear notice on our app and on the personal center of our website that any user can delete his/her account by himself/herself, and that our system does not retain any information after the account is deleted. This is the user's right.
Thank you for your understanding.

Besvarelse fra FashionTIY

25. aug. 2023

Based on your current review information we have not verified the order information you mentioned. Our staff is on stand-by for every customer on weekdays and even on weekends when we are closed, although there are times when we are not available, but we will respond as soon as possible. If your order really meets the problem, please contact your corresponding support agent the first time, at the same time, you can also synchronize to contact our official email tiy@fashiontiy.com to assist you in doing the supervision until the problem is solved. Please contact us with your order information.

Besvarelse fra FashionTIY

3. jul. 2023

We are a factory wholesale platform, all products are factory wholesale prices, the same quality of products, our prices are obvious advantages.
It should be noted that different prices correspond to different quality, which is the inevitable choice of the market. As customers have different requirements for quality, the market they face is also different, and we have a clear explanation of this in the FAQ.
If your customers require higher end, we suggest you choose the higher-priced products on our platform first. If you have any questions, you can always contact your account manager via Online Chat in the app.
Thanks for understanding.

Besvarelse fra FashionTIY

3. jul. 2023

Ik heb al 2 weken geprobeerd contact op te nemen, om iets retour te sturen maar ze reageren gewoon niet. Ik pas het niet dus zonde van mijn geld. Niet te ver trouwen deze website.

Besvarelse fra FashionTIY

Opdateret den 3. jul. 2023

Ons after-sales servicebeleid staat duidelijk vermeld in de FAQ en elke klant kan het op elk moment bekijken - er is niets verborgen aan.
Als professioneel groothandelsplatform streven we ernaar om onze klanten de hoogste kwaliteit service en de beste waar voor hun geld producten te bieden, en we bieden volledig gratis after-sales service voor bestellingen die voldoen aan onze after-sales eisen.
Vanwege de hoge kosten van internationale inter-logistiek en douanerechten kunnen we echter geen retouraanvragen zonder opgaaf van reden accepteren. Dit staat ook duidelijk vermeld in het after-sales servicebeleid.
Hartelijk dank voor uw begrip.

Besvarelse fra FashionTIY

23. mar. 2023

We are unable to find the corresponding account number or order based on your name, which prevents us from providing you with the corresponding service.
If you have paid for an order, please contact your account manager via Online Chat and she will verify and reply to you promptly.
In addition, our service policy is publicly stated in the app and on our website. When you pay for your order, our system also shows the available shipping methods and the corresponding shipping time in detail. Any customer is on their own to choose the appropriate shipping method according to their needs.
Commercial courier has a shorter shipping time and relatively high corresponding shipping cost. And economic shipping has lower shipping costs but corresponds to a slightly longer shipping time.
Thanks for understanding.