Farm Direct Anmeldelser 2.085

TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I had my first order delivered this morning, and I am in food heaven right now. I love that the food is seasonal, fresh, locally sourced, and super traceable - the website lists which farm each item c... Se mere

Bedømt til 5 ud af 5 stjerner

The produce quality is fresh. Sourcing from local farms and suppliers is brilliant. I have used Farm Direct since 2020 and have never looked back. If they make a mistake with packing / deli... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Reliable deliveries, good range of products. Meat excellent quality. Vegetables usually good but sometimes not...for example instead of a bunch of beetroot, I received 1 very large (and inevitably) wo... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

A great shopping experience, with fresh products and good prices. The only area for improvement is to notify the customer when an out-of-stock item is substituted, to check whether the customer is hap... Se mere

Virksomhedsoplysninger

  1. Supermarked
  2. Grønthandel
  3. Udbringning af dagligvarer
  4. Online madbestilling
  5. Økologisk fødevarebutik
  6. Butik med sæsonvarer

Skrevet af virksomheden

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 85 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Brilliant first order!

I had my first order with this company and was mighty impressed. I ordered a large quantity of Suma tins that are difficult for me to purchase. Much cheaper than purchasing from other online retailers. They were all available and with bb dates of September 2028 but mostly December 2028 so plenty of time to use. I chose an 8am to 2.30pm timeslot and was
updated on the day when the delivery would take place and it was just 10 mins earlier which was fine. The delivery man Farah 004 was most pleasant and he took the box of tins in for me and unpacked them which was very helpful. Extremely happy with the service and so pleased I now have a lot of my favourite tins. Wouldn't hesitate to order again if the need arises for anything in future.

29. januar 2026
Farm Direct-logo

Besvarelse fra Farm Direct

hi Rebecca,

thanks so much for your very generous comments, they have really made our day, and will keep us focused on keeping standards up.

thanks
Robert

Bedømt til 5 ud af 5 stjerner

Great fruit and veg boxes

We love receiving our weekly Farm Direct box. There's nothing like freshly picked, seasonal fruits and vegetables arriving at your door. I would highly recommend.

10. januar 2026
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Maryjane

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert

Bedømt til 5 ud af 5 stjerner

Brilliant!

I have ordered fruit & veg box twice along with some fish ( frozen octopus and smoked trout). Such an excellent quality and value. I highly recommend.

8. januar 2026
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Waka

That is good to hear, thanks for your kind words and for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Bedømt til 5 ud af 5 stjerner

Hands down the best food in town!

Hands down the best food in town!

Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, from and close to London. You get to choose from a great variety of meat, cheese and fish - and of course the veg and fruit boxes that are strictly in-season products (organic and pesticide free).

Shout out to Rob for his insightful weekly updates, one of the few mailing list worth reading.

21. januar 2026
Uopfordret anmeldelse
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Filippo

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert

Bedømt til 5 ud af 5 stjerner

Farm direct is delivering the best

Farm direct is delivering fresh, great produce to your door to a very good quality and price, they are working with local farmers. It’s been an absolute pleasure to order from this company. I recommended 100% to get quality produce and British farmers.

9. januar 2026
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Marie

thanks for taking the time to feed back and for being so generous, it is very much appreciated,

Thanks

Robert
Farm Direct

Bedømt til 5 ud af 5 stjerner

Highly recommended service, great quality of products

Great quality of products.
Amazing service linking local farms and local organic produce, with choice of pesticides and fertilisers free, to londoners, thanks for existing!
Prices are not much higher than supermarkets overall but the quality has stellar difference.
Service feels family-run and now after years of ordering I even know the delivery guys.
I love the weekly newsletters from the founder with interesting insights.
Highly recommended service overall.

9. januar 2026
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Elisa

Thanks so much for taking the time to feed back and for being so generous, it is very much appreciated,

Thanks

Robert
Farm Direct

Bedømt til 5 ud af 5 stjerner

great products and service as ever

great products and service as ever. Jerusalem Artichokes delicious in soup, and Beetroots great saddleback roasted. Vegetables with so much more flavour than from supermarket

8. januar 2026
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Mark

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Bedømt til 1 ud af 5 stjerner

Worst delivery service

Been ordering from Farm Direct for a long time, but their delivery service is awful. Wrong substitutes are sent without asking, orders are often incomplete, and vegetables sometimes arrive almost rotten. I waste time emailing for refunds, and collection times are ignored—my whole family was woken up with a sudden doorbell at 8am on a Saturday to deal with their mistakes and rush down to return wrong items, despite me clearly requesting 10am. Completely unreliable—I won’t be using them anymore and wouldn’t recommend them to anyone.

20. december 2025
Uopfordret anmeldelse
Farm Direct-logo

Besvarelse fra Farm Direct

hi Ola

I am very sorry for our poor service and my delay in responding.

i have refunded the items you did not want, £17.43 in total.

i took the decision to collect the items as in your list i could see the steak, ale and bacon pie delivered would have been the correct item (we only sell one such steak pie from willy's pies) and so i thought that the best thing was just to collect the unwanted items rather than refund items that had been delivered in good faith, but which you did not want.

i did reschedule a collection for the next morning and scheduled it to be set for collection by 10.30 - i am sorry but we are not able to hit a 30 minute window for collection.

I apologise that you found the hour or collection too early (approx 8am i think).

I am really sorry for the poor service and the inconvenience caused,

Robert.

Bedømt til 5 ud af 5 stjerner

Fabulous quality

Fabulous quality, great prices, just a really great company. Ditch the supermarket rubbish and buy direct from these guys!

9. december 2025
Uopfordret anmeldelse
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Charlotte

Thanks so much for the generous comments and for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Bedømt til 5 ud af 5 stjerner

I love Farm Direct

I love Farm Direct. They have an excellent selection, and it's good to know I am supporting local farmers more directly. Sometimes there are issues with items, but this tends to be dealt with swiftly.

28. november 2025
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Sophie

Thanks so much for enduring support and your kind comments, and for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Bedømt til 4 ud af 5 stjerner

The delivery team is excellent

The delivery team is excellent. The variety and quality of the fruit, veg and meat is very good. I'm not always happy with the changes and alternative produce given if something is not in Stock.

28. november 2025
Farm Direct-logo

Besvarelse fra Farm Direct

hi K, i am sorry for this, please do let me know what is not wanted, and we will refund,
i am sorry for the inconvenience caused
Thanks
Robert

Bedømt til 4 ud af 5 stjerner

Everything in the box was of good…

Everything in the box was of good quality and packed well however we wish we had ticked no substitutes for some items. We would definitely order again however we would have loved to have paid for our order in cash and Robert the owner was open to this. Thank you for a good box.

28. november 2025
Farm Direct-logo

Besvarelse fra Farm Direct

Hi CB

Thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

Bedømt til 5 ud af 5 stjerner

Fantastic.

27. november 2025
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Angela

Thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

Bedømt til 5 ud af 5 stjerner

Excellent food

Excellent food, well-organised delivery. A true God-send.

27. november 2025
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Charlotte

Thanks for taking the time to feed back and for your long running support, it is very much appreciated,

Thanks

Robert

Bedømt til 4 ud af 5 stjerner

A great company

I truly love the produce and service that Robert and his team provide. The quality is excellent in most cases, especially the chanterelles during their season, and Robert himself is always kind, responsive, and helpful.

Unfortunately, the website and app feel quite outdated and don’t work as smoothly as they should. I recently tried to cancel an order within the time limit, but it wasn’t possible. I’m confident they’ll refund me if I decline it on arrival (so, to anyone ordering: don’t worry - they’re genuine and fair), but not being able to cancel on time does create unnecessary waste, which I know they’d also prefer to avoid.

I’ve already shared this feedback with them - that the site could be more intuitive and visually appealing. Initially, I was also receiving a few unwanted replacements, but after I explained how giving customers the option to decline replacements during checkout would help reduce waste, they listened and made changes, which I really appreciate.

So, lots of love from me to Farmdirect. I admire the enthusiasm and care they put into their work; it’s clear this is a labour of love rather than a high-profit venture. With a few improvements to the website and user experience, and perhaps by offering more biodynamic and organic produce, I’m sure both customers and the team will be even happier, and the business will thrive further.

7. november 2025
Uopfordret anmeldelse
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Andreja

Thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

Bedømt til 5 ud af 5 stjerner

Amazing food and great service

Amazing food and great service. Very good value. I am now a regular client.

25. oktober 2025
Farm Direct-logo

Besvarelse fra Farm Direct

Hi Marlene

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Dette er Trustpilot

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