Farm Direct Anmeldelser 2.085

Always happy with my deliveries and the produce, thankyou

Excellent produce. Fair prices. Friendly and efficient delivery.

I have been ordering from Farm Direct for many years, first at the offline shop, and now online. I can really see how much they put into sourcing tasty, seasonal produce from the UK and appreciate the quick feedbacks if I have had any issues. Would recommend them to anyone conscious of eating following the seasons.

Always delivered on time and fresh food that has flavour.

I have been using farm direct for a while now, and is just great. The variety is great, fruit and vegetables but also fish, cheese and meat, and I really appreciate the support to local producer and attention to sustainability. Definitely recommended.

Unfortunately I had smoked Roe and it was off it smelt like a chemical smell, I did not want to chance eating it,

Cheerful delivery, good priduc, thank you

Great quality food, easy to order, and the delivery drivers are top notch.

Love it !! fresh products and nice people

Super recommended! Excellent service and great quality!

Farm fresh food delivered to your door. What a revelation. The food comes straight from the farm of your choice, with a huge range of organic, free ranges, pesticide free produce. I've got to say I was blown away by the freshness and rich taste of the food in my first delivery. The gulf between this and supermarket products is vast. This is real food and it's delicious – and you know your money is going mostly to the farmer. My next deliveries were equally good. And unlike other 'box' deliveries, you can choose exactly what you want. Thoroughly recommended.

Truly enjoyable, very fresh products. Lots of real treats that are not available elsewhere.

One can definitely taste the difference between supermarket quality and farm direct produce. Additionally, there is a wide selection of local products from english farms, making it easier to buy seasonal and to contribute to reducing the overall environmental impact of our daily shopping.

Good quality produce. I like being able to order what I want, when I want, because my schedule is unpredictable.

I was missing my yoghurt and cauli was rotten

I would give 2.5 stars if I could. I placed my first Farm Direct order a week ago, and while (for the most part) the produce is great and varied, and at a reasonable price for those more unusual items, the customer service is literally non-existent. I ordered a "recipe bag" which is supposed to be a recipe card plus all the items needed. I had a Saturday morning delivery, and on the morning of delivery received a text message confirming delivery time - and that 1 recipe bag item was out of stock. Kind of defeats the purpose of having all recipe items, right? But "ok" I thought, I can try to get the missing item plus any other pantry items I didn't already have. Except it was a seasonal recipe bag, and they had COMPLETELY DELETED it from their site before I even received it! I wish I had copied the recipe but never in a million years anticipated they would simply remove it rather than marking as out of stock. I spent a vey frustrating morning on Saturday for about 3 hours trying to find archived or cached versions of the recipe, but it was simply nowhere to be found. In the meantime, I had replied to their SMS informing me of delivery time, out of stock item, and inviting me to reply if any questions. I also sent emails. I also phoned every 10 minutes, conscious of the closing times and the fact I had planned to cook this recipe the next day. They were supposed to be open till 1pm Saturday. I rang constantly and left voice mails. A week later - still radio silence. I even had an (obviously automated) email on the following Monday asking me for feedback. I replied - and still no response. I couldn't find a similar recipe using all the ingredients (and I picked that recipe because it didn't contain ingredients I didn't want), I didn't know exactly what ingredients I was missing and obviously didn't have the recipe. I need a recipe - I'm not a good cook. So to literally have no recipe, no response, no follow up since - this is simply unacceptable. In addition, the pink fir apple potatoes I received were sub-par with many toxic green bits. So overall: minus 1 for the missing ingredient in a recipe bag and the poor potatoes, and minus 1.5 for the literally non-existent customer service. By the way, I also sent you a message on Facebook a few days ago, Farm Direct, to ask if you had got my messages - no reply to that either. Ignored phone calls, ignored voice mails, ignored SMS messages, ignored emails, ignored Facebook messages... dreadful. Such a shame as the rest of the produce was good! I should also mention that you explicitly say on your recipe bag page that there is no extra service charge for putting the bags together on top of the individual ingredients (in your words, on your site: you pay no extra for the service). The item that was missing was refunded at a lower rate than the amount you charge for that item alone, so that is misleading at the least...

Great selection of items on the website, easy deliveries, food is always great quality, and the newsletter is very informative about what is in season and sharing recipes and useful tips. They are also very environmentally conscious, which is a definite plus for me. I’ve ordered from them for a while, and the service was always great. We had an error in our order once, and it was promptly reimbursed with many apologies. Great communication.

Very efficient service, good prices and excellent product (rabbits)