Farm Direct Anmeldelser 2.086

Great service from this small company. If there are ever queries or issues, they get resolved easily by email.

One of the hardest websites to check out of.
I've given up I'll go somewhere else.
Create an account trying to check out is a nightmare.
Can't be bothered make it more straight forward an ill return.

Really fantastic quality food, great price, delivery is good.

I am very disappointed with their customer service. Made my order mainly because of Rudolph potatoes. Wrong 20kg of potatoes was delivered. The marrows were substituted with the squashes. A bunch of parsley was added instead of dill. The manager did apologise initially and offered to sort my order out. 3 weeks past and still no reply to my email, text message and voice mail. I expected the potatoes to be swapped over. No refund was given either for overpaid order.

Oh my goodness. So happy I have found Farm Direct. Beautiful fresh produce and I found Jerusalem artichokes which is exactly what I had been looking for. All so fresh and the delivery driver was an amazing young man who asked if he could bring the goods in! Thank you thank youl

I am so happy with the veggies and meat I get from Farm-Direct. It’s always so fresh and yummy.
Last weekend the delivery guy, Abdul, having delivered my order and drove on to other deliveries, realized he had forgotten one of the items I had ordered. He drove more than 25 mins back and probably out of his way to get the item to me! I was so appreciative and can’t thank him enough for going above and beyond. So nice!
Really love Farm-Direct!

Many products were missing - most of the veggies did not come with the box. The shop screen mentioned beetroots, potatoes, parsnips, onions and cauliflowers. None of these products came with the box. I feel like I receive maybe 1/2 or even 1/3 of what I was supposed to receive.

Edit: contacted them via email and they sent a new box. Changed to 4*

I received my first box yesterday. I was out and was left on my doorstep which was great although I would have preferred the box to have a lid on it rather than fruit and veg exposed. Good communication from the delivery driver who called and text. As a city girl used to stuff from the supermarket I was a bit shocked how "rustic" it all was, all the veg was muddy etc. After I got over my initial shock I quite enjoyed washing them, quite therapeutic. But something to note if you just want an easy life perhaps not ideal. Ate a few bits and all tastes great. I think I would buy again now I know what to expect. I think it might be worth mentioning on the website that it comes muddy. To be honest I quite like it now as feels very real but wasn't initially prepared! Thanks all.

The vegetables were fresh and remained fresh for May days in the fridge. The taste was excellent and best is one can enjoy these zero cholesterol foods . Thank you for giving us the best products

No chemicals in feeds and fertiliser, no gmo, every thing is fresh, natural and so tasty.
I actually feel great, less tired, cleaner skin and no high BP no high cholesterol etc
at 60. Farm food full of vits, can't go wrong

Trumps any other veg box scheme in London. Super impressed with Farm Direct, I just received my large fruit&veg box and it was brimming with seasonal goodness, all at its peak quality. Driver was bang on time and cracked a joke on the doorstep. Reasonably priced, huge selection with rich insights into seasonality and producers. The website looks a bit tired but is highly functional. Congrats to the team, looking forward to ordering again.

I highly recommend to avoid this shop.Produce is very poor quality,orders always coming with wrong or missing items.Worst customer service ever!Nobody is replying to emails or texts.Dont waste your time and money.

Fresh produce direct from farmers. Organic produce. Good to be able to order veg box and add other items to it. Friendly delivery driver. I feel good knowing I am supporting British/local organic growers and that I am eating nutritious food direct from the grower.

I love the quality and selection of food available here. I mostly order fruits and vegetables, which are always fresh and sourced from local farms. The emphasis on seasonal and organic produce is a big plus. The prices are lower compared to local supermarkets, and the convenience of weekly home delivery is fantastic. The fish selection is also impressive; I’ve tried the salmon, plaice, and octopus, and they were all extremely fresh. Highly recommend!

We love Farm Direct- every week we get a medium organic box, bread and milk delivered- plus the occasional extras. The quality is fantastic, delivery is friendly and we really value supporting small British farmers and food producers. SO much better than other more commercial box schemes.

I've been a weekly customer of Farm Direct now for over a year and am still in love with this service. The quality and selection are great, there isn't much plastic involved, and customer service is super responsive if there is an issue. The only thing I've given up on ordering is bread as there were a lot of substitutions that I just didn't like... but otherwise 10/10.

Generally you get good value for money and the delivery service is good.

Farm Direct is great. Reliably fresh vegetables, eggs and dairy delivered to our door weekly. Sustainable too as the produce is sourced locally and delivered without much plastic 😊