Extra Space Storage Anmeldelser 7.706

I looked on location at the unit that I was interested in. The site was appealing. The online price was attractive. I began applying. Then, wala, a $29 adiminstration fee. What??? Amazing! What a way to gouge people.

Very Concerning Experience

location: 2800 W Pico Blvd, Los Angeles, CA 90006

I rented a unit at this location and recently discovered that my personal lock had been removed and replaced with a red lock. After asking staff to open the unit, I found that several suitcases had been emptied and bags containing clothes, shoes, and other valuables (worth over $50,000) were missing.

Staff were unable to provide clear answers and advised me to file a police report and an insurance claim, if applicable. I was later told that there had been multiple break-ins in recent weeks, that there is no overnight security patrol, and that camera coverage is limited.

I am still waiting for clarification regarding when this occurred (specific dates), why I was not notified (you have my email and phone number), who authorized access to my unit to place the red lock, why the manager stated that a police report had been filed for this incident (only for me to later discover that none had been filed), and why there was a sudden change of manager and other staff members after the incident.

Based on my experience, I strongly recommend carefully evaluating the security measures at this location before storing valuable items and checking your unit regularly.

Never ever use this company , they lie to get you to by insurance when its not required when its right in your agreement and second they jackets prices up right after you move in .
And last there is a lawsuit that was just started against this company about jacking up prices.
Go elsewhere or your just giving your money away , and oh this manager is racist but the company doesn't care , I think her nose ring says it all . Ewwww

When I ordered this unit, I was given a discounted price and told I would have that price for the remainder of the time that I was in the unit. I did read the contract and saw that it said they had 30 days to contact me if they wanted to change the price. Five months into my lease they doubled the price. When I called to ask about it, They said my unit was in high demand so they had to increased the price. I never received any written notification saying that the price would go up and when I told them this, they said that they had sent it to me and that was that. I promptly moved out of the storage unit because I will not pay that much to store my stuff. They are shady, they are sneaky, and I would never recommend that you rent a unit from them. They also never mentioned that I had to carry insurance on my unit. This company is out to get you. All they care about is the money. DONT RENT FROM THEM!!!!

Price bate and switch. Price will double on you and then you will be stuck if you can't move out before the price gouging. If you can find another storage place, do that or if you go with them, make sure you have plenty of hands that can help you move out at any time.

Surprise doubling of rent twice within one year of renting. Stay far far away.

Lost my income for a moment. The company was understanding and worked with me completely to keep my belongings!

I have been a long-time customer of Extra Space Storage and previously left a positive review due to good experiences; however, my recent interaction was extremely disappointing.

I attempted multiple times to make my monthly payment on January 26–27 through online and phone systems, which failed due to system issues during inclement weather closures. I began calling immediately and did not receive a callback.

When I finally reached a representative on January 28, I was informed my balance had unexpectedly increased. Although the payment system failure was documented, the Rice Boulevard property manager was dismissive, unprofessional, and unwilling to review the issue or payment history.

I was told resolution was “at the manager’s discretion,” even though the issue was not caused by negligence. This lack of accountability—especially when lien timelines are involved—is concerning.

I expected better communication, fairness, and professionalism from a company trusted with customers’ personal belongings. I hope corporate leadership addresses this issue so other customers do not experience the same treatment.

The process of renting this unit was so easy. The unit was clean and never once did we have any issues with bugs or any other type of animals. The grounds all around the area including the trash dumpster were always clean. Thank you for such a wonderful experience.

Review:
We’ve stored two households’ worth of belongings with Extra Space Storage for over 2½ years or more due to economic hardship. During that time, our monthly rate has been raised by $50–$80 every six months. Our current rate is $420, which is no longer sustainable for any family trying to stay afloat.

For context, if we had not personally intervened before each previous rate increase, we would have already absorbed at least three additional $50–$80 increases prior to this forced jump to $420. Each cycle required us to spend time, energy, and resources disputing the increases just to maintain a stable rate. This pattern is what led to the current escalation to corporate.

We followed every proper channel — the facility, the district manager, and multiple escalations to corporate. Corporate has not responded to a single call or email. We even went to the facility in person on the 18th because we have an active escalation pending, and still no acknowledgment.

We also filed a complaint with the Washington State Attorney General and have not received any response from Extra Space Storage.

At this point, we are at risk of losing everything we’ve stored simply because the company will not respond to its own escalation process.

Important clarification:
We are not seeking further interaction with the facility manager or the district manager. Both levels have already blocked our attempts to resolve this issue, which is why the matter was escalated to corporate. We are requesting communication exclusively from Extra Space Storage’s corporate team.

Requested resolution:
A fair and sustainable rate adjustment, acknowledgment of our escalation, waiver of late fees caused by delayed corporate response, and a temporary rate freeze until this is resolved.

This company ran a bait and switch promotion. They signed us up at $81 a month. After 3 months, they sent a notification that seemingly said nothing of importance, but in the small print, stated the rates were going up to $171 a month. DO NOT TRUST this company. I called their rep and she stated that they made this abundantly clear that this was a short-term temporary promotion. Upon reviewing the contract, that it is a lie. Fortunately for us, we have plenty of facilities around here with much more honest business practices. Don't get caught using this company for your storage. You WILL drastically overpay.

I have been a storage renter of the same storage unit since 2018, that's pretty awesome, longevity! Location is in Rumford, RI that's managed by Amanda and Scott, who are both awesome and provided the best experience. Any foreseen changes, updates or renovations, I was notified! Didn't drive my new custom motorcycle much; nonetheless, because of the tight security, 24 hour surveillance, controlled password gated entry at specified times, I never had to worry about checking up on my bike. Overall, I am grateful and very well pleased for over the years having stored my bike there. Thank you!!

Absolute bait and switch with regards to pricing. Signed up online with no promotion pricing and after 4 months my price more than doubled, no warning, no reason. Assumed I had a running contract. How this isn't predatory pricing, I do not know.

Bait-and-switch scam.

I moved into Extra Space Storage in August 2025 at $160/month. Just 2–3 months later, I was charged $264 — a 50%+ increase with no warning.

Support claimed the rate is “subject to change,” but increasing it this much so soon is predatory. I was never notified about the increase; they say it was mailed, but I never received anything. No one mentioned at move-in that the price would jump this fast or this high.

This business lures you in with low rates and then traps you with massive increases once you’re locked in. Worst storage experience I’ve had. AVOID!!

They continue to raise the rent at a fast pace so they can steal your stuff! They bait you with a low advertised price and then raise the rent until you cant afford to pay so they can auction off your stuff. Don't use this company for storage. They are true criminals.

I have been a "tenant" at Extra Space for many years. I currently have 3 12'x32' units. When I moved in (before covid) my rent was approx. $196.00 / month. Since then, they have been raising my rent every 3-6 months and I am currently at $560 per month, per unit. Extra Space is a shady storage provider with almost nobody to talk to and no recourse other than moving your stuff somewhere else. They bank on your inability to pack up and move. My advice, if you need short term storage, take them up on their promotional offer and get out as soon as the rent raises begin.

Watch them the phone and local office manager lies boy do they lie says I won my move to the bigger unit only 29 a month for a year! Liars then they get all mad when I call about it trickery and lies stay away I read the damn agreement stated one year he offered the. Raises it 3 months later why did I sign a year then office manager starts choking on his own words! What a rip off and agreements what those tho them?? Lies! And more lies!!

I ended a medium 10'x10' unit for $102 a month and 3 months later I received a letter only (no email although I'm paperless) saying that "your promotional rate is expiring. Effective 02/05/26, your monthly rate for space XXXX will be $179.00". That is 75% increase for absolutely NO REASON! I'd I go to the website and rent a unit right now 01/06/25 it is available at $106 and it even says that is a disco from the full price of $149!!! How is it possible that the normal price according to their website is $149 and they want to charge me $179?! Of course they wait 3 months for you to fill the unit so it's so inconvenient you feel compelled to pay them but absolutely not! We will be moving elsewhere and based on reddit and Facebook this is completely normal practice for them. STAY AWAY FROM THIS SCAM!

I have been a customer for over 3 years and I just received a rate decrease w/o requesting for one! I have used other storage facilities here in Columbia
Md, and I have always received increases! The staff here is professional and helpful and I want to say a big THANK YOU 🙏

The facility in Revere, MA had water damage in early December, the day after I paid the December payment. I filed an insurance claim weeks ago and called the insurance adjuster everyday, but no communication. I was told a cleaning crew was going into my unit and had the right to dispose of any damaged property. I gave $5,000 of appliances in there. No one will return my calls. My next payment is due in a few days. I should be reimbursed for December and January payment should be waived. Why is there NO communication?!?!