Beautiful villa on the beach in a great location. Close to Holetown for shops and restaurants. Organisation prior to our arrival was first class and staff on arrival welcoming and friendly. Villa ta... Se mere
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Se, hvad kunderne siger
We can't thank Julie Kirby enough for her help organizing our March trip to Zermatt. She was consistently professional, quick to respond, and truly went the extra mile to ensure everything was perfect... Se mere
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I am working with Mary Morris. She’s been very helpful helpful. She gets back to us in a timely fashion. Always answers our questions in a friendly manner. This is our second vacation working with Exc... Se mere
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Our trip to Villa Marie in Tuscany was absolutely incredible! The Villa was beyond spectacular. I cannot think of one negative aspect of the villa or the staff. Our travel planner, Elaine Donoghue... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Exceptional Villas are one of the world's leading luxury vacation rental experts. Founded in 1992, we are based in Ireland and feature over 1,500 of the finest luxury villas from all over the world. We operate our own European based contact center in Kenmare, Co. Kerry, Ireland. Each of our properties has been personally inspected by our dedicated Villa Specialists to ensure the highest standards. Trust is the cornerstone of our business and we measure our success by the number of repeat clients who return to us every year. For over 25 years our commitment to service and quality has never wavered.
Kontaktoplysninger
4540 Center Boulevard Suite 804, 11109, Long Island City, USA
- +1 917 336 4477
- info@exceptionalvillas.com
- www.exceptionalvillas.com
4,9
Fremragende
801 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Great Service
10. april 2026
Besvarelse fra Exceptional Villas
Thank you Allen, for your lovely review. We hope you have a wonderful time in Turks and Caicos.
Warm regards,
Marianne, Gwladys and the Exceptional Villas team.
Beautiful villa, on the beach….…
Beautiful villa on the beach in a great location. Close to Holetown for shops and restaurants. Organisation prior to our arrival was first class and staff on arrival welcoming and friendly.
Villa tastefully decorated, very well equipped and our first meal with our cook was delicious.
3. april 2026
Besvarelse fra Exceptional Villas
Thank you so much for your great review Fiona. It was our pleasure to assist with your trip, and we hope you are having a lovely time in the Bajan sunshine!
Warm regards,
Yvonne, Rowena and the Exceptional Villas team
Amazing clients relationship team
31. marts 2026
Besvarelse fra Exceptional Villas
Many thanks for your great review Galina. We're delighted to hear that your booking experience has been so positive.
Warm regards,
Alannah, Mary and all the team at Exceptional Villas.
Outstanding communication
Outstanding communication! Prompt, responsive, informative, and relevant. The team anticipates our needs and made the trip planning fun! We feel much better about the fun equation of the vacation with Exceptional Villas taking care of the logistics. The team allows fun anticipation as opposed to anxious planning.
31. marts 2026
Besvarelse fra Exceptional Villas
Many thanks for your great review, Ross. We were delighted to assist with your holiday planning once again and we look forward to welcoming you back soon.
Warm regards
Alannah, Noreen and the Exceptional Villas team.
Great experience and pre-planning…
Great experience and pre-planning assistance with Mary! She answered all my questions (and there were a lot!), and was a huge help. Thank you, Mary!
30. marts 2026
Besvarelse fra Exceptional Villas
Thank you so much for your great review Megan. We're delighted to hear that everything has been seamless so far, and we wish you a wonderful time in Costa Rica.
Warm regards from,
Mary, Aoife and the Exceptional Villas Team
Your rentals are always top notch
Your rentals are always top notch. Your team that we work with meets all our needs. We will continue to rent from you and I often recommend you to friends.
18. marts 2026
Besvarelse fra Exceptional Villas
Thank you for your great review! We appreciate you taking the time to share your experience and we hope you have a wonderful time in USVI.
Warm regards,
Elaine, Paul and the Exceptional Villas Team
We can't thank Julie Kirby enough for…
We can't thank Julie Kirby enough for her help organizing our March trip to Zermatt. She was consistently professional, quick to respond, and truly went the extra mile to ensure everything was perfect. Our trip was seamless from start to finish—we had an amazing time. Would highly recommend her!
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Exceptional Villas
Thank you for your kind feedback! We appreciate you taking the time to share your experience.
Warm regards,
Julie, Aoife and the Exceptional Villas Team
Exceptional Villas Mary Morris
I am working with Mary Morris. She’s been very helpful helpful. She gets back to us in a timely fashion. Always answers our questions in a friendly manner. This is our second vacation working with Exceptional Villas and I would highly recommend them to anyone.
23. februar 2026
Besvarelse fra Exceptional Villas
Thanks so much for your wonderful review Ken. We are delighted to hear that your booking experience has been a good one, and we hope you have a great time in Dominican Republic.
Warm regards,
Mary, Alannah and the Exceptional Villas team
Working with Marianne to plan our trip…
Working with Marianne to plan our trip to Barbados was such a wonderful experience. She was always so friendly and easy to chat with, which made the whole process feel seamless and enjoyable. She responded promptly to any questions and was incredibly helpful every step of the way, making sure every detail was taken care of.
Her organization, warmth, and attentiveness really stood out, and it gave us so much confidence going into the trip knowing everything was thoughtfully planned. Thank you, Marianne, for making the experience so smooth and enjoyable!
20. februar 2026
Besvarelse fra Exceptional Villas
Thank you for your lovely feedback Alexandra! We really appreciate you taking the time to share your experience and we hope you have a wonderful time in Barbados.
Warm regards,
Marianne, Aoife and the Exceptional Villas Team
Great service…
The affiliation with resorts and places to stay and handling all of the logistics prior to the trip have made Exceptional Villas an exceptional company with which to work.
26. januar 2026
Besvarelse fra Exceptional Villas
Thank you for your lovely review Peter. It was our pleasure to assist with your trip, and we hope to welcome you back again soon!
Warm regards,
Gwladys, Marianne and the Exceptional Villas team
Cayman Contentment
The experience has been nothing short of perfect. I have dealt with Thais Tirloni (property selection)and Mary Morris (details of the week) in the planning of our family trip to the Cayman Islands in February.
They are professional, kind, relatable, patient and extremely communicative. Exceptional Villas should be proud to be represented by these two individuals. Very grateful.....thank you!
30. januar 2026
Besvarelse fra Exceptional Villas
Many thanks for your great review Rob. We hope you have a wonderful time in the Cayman Islands.
Warm regards,
Thais, Mary and all the team at Exceptional Villas.
Great service from Exceptional Villa’s…
Can’t recommend Exceptional Villa’s enough. Rowena did a fabulous job of organising everything for us, arranging transfers, shopping, car hire and restaurant bookings.
The apartment is perfect and we are looking forward to our time in Barbados. Thank you Rowena and Exceptional Villas.
21. januar 2026
Besvarelse fra Exceptional Villas
Thank you so much for your kind review Claire. We're delighted to hear that everything has been seamless so far, and we wish you a wonderful time in Barbados.
Warm regards from,
Rowena, Yvonne and the Exceptional Villas Team
Windjammer Landing St. Lucia
Stayed in a villa at Windjammer Landing & Resort in St. Lucia. While the overall experience with Exceptional Villas and Windjammer was good, there are some things they fail to mention and I was not overly impressed with Windjammer. There were some little things that added up, which made me decide this would not be a place I would stay at again. All inclusive is quite expensive and the expectation is that everything would be kept stocked at all times. None of that happened. We had to call over and over to get items like water and soda restocked. Towels were left in a bag outside the door or on the floor somewhere. Sugar and creamer for the coffee was always out and multiple calls had to be made to get it restocked. This is not the type of service I was expecting.
Exceptional Villas fail to mention all the stairs in the villa and the pictures do not show them either. Constant up and down 27-33 steps multiple times a day is not ideal for older guests and should be mentioned. The villa itself is quite dated and not what I am used to when described as luxury.
Windjammer restaurants are good. Food is excellent. However, the majority of options require a reservation which is not ideal if you don't want to be tied down to a schedule. Also, some of the restaurant service is very slow. 3 hours for dinner is pretty lengthy especially if you have children. Windjammer convenience store is great to have but they charge different prices to different people for the same items. This happened to us several times at the store and the souvenir shop.
Overall, we had a good time and St. Lucia is beautiful. We have visited the country several times but I wanted to try a different experience. We will definitely be going back to Sandals for future Caribbean vacations.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Exceptional Villas
Dear Bonnie,
Thank you for taking the time to share your detailed feedback following your recent stay at Windjammer Landing & Resort. We truly appreciate you highlighting both the positives and the areas where your experience fell short.
We are very sorry to hear that certain aspects of the service and villa experience did not meet your expectations, particularly regarding the restocking of items, housekeeping consistency, and the overall level of service you anticipated from an all-inclusive resort. We completely understand how these issues, when added together, can detract from what should be a seamless and relaxing holiday, and we apologise for the inconvenience caused.
We would like to note that our team has personally stayed at Windjammer Landing on multiple occasions, and based on our own experiences, we would not have expected the service concerns you described. That said, your feedback is extremely important, and we will be raising each of the points you mentioned directly with the resort management so they can review and address them internally.
Regarding the villa layout and stairs, we appreciate you bringing this to our attention. While the hillside setting is part of what creates Windjammer’s stunning views, we agree that the number of steps can be challenging for some guests and should always be clearly communicated. We will review how this is presented to ensure future guests are fully informed before booking.
We’re pleased to hear that you enjoyed the food, restaurants, and the beauty of St. Lucia, and that overall you still had a good time on the island.
Once again, thank you for your honest feedback. Please know it has been taken seriously, and we will be in touch with Windjammer to discuss your comments in detail. We will be in touch directly with you shortly too, to discuss further.
Kind regards,
Exceptional Villas
Luxury Villa Specialists
Perfect Vacation
Our experience was amazing. Perfect vacation. Staff was pleasant and would definitely recommend.
31. december 2025
Besvarelse fra Exceptional Villas
Thank you very much for your lovely review. It was our pleasure to assist with your holiday planning, and we're delighted to hear that your stay in Turks and Caicos was a success!
Warm regards,
Marianne, Elaine and the Exceptional Villas team
Casa Niki
Mary was an amazing help with planning our vacation. She is a wealth of information and is quick and willing to find out anything she doesn’t know. All correspondence was replied to in a timely manner. Can’t wait for the holiday!
9. januar 2026
Besvarelse fra Exceptional Villas
Thank you very much for your great review Tom. It was our pleasure to assist with your holiday planning, and we're thrilled to hear your positive feedback.
Warm regards,
Mary, Paul and the Exceptional Villas team
Prompt and attentive to all needs!
12. januar 2026
Besvarelse fra Exceptional Villas
Thank you for your great feedback! We appreciate you taking the time to share your experience and we hope you have a wonderful time in Turks and Caicos.
Warm regards,
Marianne, Gwladys and the Exceptional Villas Team
Holiday booking
Dealing with Rowena has been an absolute delight. Professional, informed, patient (!) and courteous.
A wonderful asset to your company.
9. januar 2026
Besvarelse fra Exceptional Villas
Thank you so much for your lovely review Susan. We hope you have a wonderful vacation in Barbados.
Warm regards,
Rowena, April and all the team at Exceptional Villas.
Awesome company to plan a family vacation!
We have gotten excellent advice and service throughout the planning processes!
10. januar 2026
Besvarelse fra Exceptional Villas
Thank you very much for your great feedback. We’re delighted to hear that your experience has been a positive one. We really appreciate your kind words and hope you have a fantastic trip.
Warm regards,
Alannah, Mary and the Exceptional Villas Team.
Satisfied repeat customers
We have used Exceptional Villas a few times over the years and have always had wonderful service. We had an issue come up with our first property, and it was corrected very quickly. The professional staff were so helpful in making sure they found us a villa that exceeded out expectations. Highly recommend.
30. december 2025
Besvarelse fra Exceptional Villas
Thank you for your great review, Lina. It was our pleasure to assist with your holiday planning once again, and we hope you have a wonderful trip to Anguilla.
Warm regards,
Elaine, Gwladys and the Exceptional Villas team
Excellent service from all involved
Excellent service from all involved, will use them again
7. november 2025
Besvarelse fra Exceptional Villas
Thank you very much for your great review. We are delighted to hear that your booking experience was Exceptional.
Warm regards,
Marianne, Yvonne and the Exceptional Villas team
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