Evans Halshaw - Hyundai Gateshead Anmeldelser 

I had my car serviced yesterday (minor service) and I was asked to pay more than 900£ for items requiring immediate attention. This was surprising since I bring the car regularly for service every year.
The main items brought to attention were a replacement of rear discs and pads which warned at 3mm (at the service 1 year ago they were at 10mm, so this was a surprise), and the replacement/cleaning of air conditioning gas. I was asked to pay almost £300 for the air conditioning service, which I rejected. On the online website the advertised specific cost for this item is £149, so it's unclear why I have been asked to pay double this amount when it was brought up during the service.
The cost of replacement of pads/discs was also not matching what is advertised on the online service booking page.
Additionally the car was not fully cleaned outside (patches of dirtiness near the track and wheels) and it was not at all cleaned or vacuumed inside.

Always a decent job but sometimes a bit expensive for what's involved

Jemma was great really helpful and knowledgeable. Fantastic customer service and a pleasure to deal with
Thanks for your help

Service & MOT no problems. Only criticism is collection & delivery of vehicle no longer available so had a long wait at garage (9:30 am to 1:45 pm), decent coffee while waiting 👍

EVANS HALSHAW GATESHEAD HYUNDAI!
DO NOT TRUST THIS DEALERSHIP!

I booked a full service through a third party paying £198.89 without genuine BMW parts. It was a ‘Secret Service’ deal which had a 40-point check including engine oil, oil filter and air filter. I was told, in front of other customers, that because I had ‘only’ paid £198.89 for my service it did not include an air filter, so I had to call the third party (after showing him the 40-point check included and emailing a copy to them) on the phone to confirm to the man on reception that this was included. He stated that it is not normally included in the cheap price I had paid. He later stated otherwise after I had the very nice lady from the third party on the phone to him! This was also after him saying, again in front of other customers, that they were going to replace the air filter free of charge (excuse me, I had already paid for this to be replaced!!!) due to the misunderstanding of the brake replacement they claimed was necessary – please read further if you don’t want to be ripped off!

They carried out a visual check of my car stating I had 7 items requiring immediate attention costing £1,146.59. My BMW is 8 years old and has just over 35,000 miles on it! I know, incredibly low mileage but true. I bought it at just under 20,000 miles at 4 years old and work from home so it’s still extremely low and I plan on keeping it.

My MOT was done in December, and my car had 1,000 miles less on it. Evans Halshaw said I needed NEW BRAKES – both pads and discs. BMW replaced both my front and rear brake pads last year at different times. My rear brake pads were replaced 3,000 miles ago with genuine parts and my front pads 2,000 miles ago, again with genuine parts, so they are practically brand new! BMW did a video where they said that my brake discs were of no concern whatsoever. (I had them email this to me again today as proof!) My MOT had no advisories whatsoever, yet these vile cheating liars said that I need new brake pads and new brake discs, front and rear!! Unbelievable!

They did say that 1 tyre needed replacing which I will get checked out but even though it is a Continental it won’t cost anything they say it will.

Finally, they were supposed to give me a copy of the full-service detailing everything they have done. The lovely lady explained that to the man on reception who said he had already emailed it to me. I was unable to confirm that. THEN, after I had paid, he said he would email that to me! It was not emailed!! Only a receipt was and not what the lady explained to reception that they had to give me!!

Don’t have anything to do with them as they will charge you for unnecessary parts that you have just had replaced. They are disgraceful!

On another matter, this is what I witnessed today: one lovely lady who sat chatting with me was left sitting for 30 minutes when she had an appointment booked in. She arrived early and told reception that – they said that was fine. 30 minutes later the lovely lady was wondering what had happened. I said it seemed like they had forgotten about her, so she went to reception. A minute later a man arrived telling her that the man she had an appointment with had left earlier! How unbelievably appalling is that? No one had called her in advance to re-arrange the appointment, no one informed her at reception that he had left the building, and she was just left sitting there! Disgusting!! Had she not gone to reception, she would probably be sitting there right now. BTW customers – she had had nonstop problems with her new Hyundai car!
Another man, who had booked a TEST DRIVE was left sitting 20 minutes after his appointment time. (Clearly, no one is bothered about selling cars!) He received a call from a family member (it was on speaker phone, so I heard both sides of the conversation) and he was supposed to pick her up. He told her that he was still sitting there and that he would just ‘give up’ on that appointment as no member of staff had bothered to left him know what was happening. He went to reception and spoke to the awful ‘extremely loud’ English female who didn’t give a damn that he was leaving. Don’t expect quality customer service from this dealership. I do want to add that the lovely lady and the man who had booked a test drive were both elderly. As this was my first and last time there, I am unsure if they treat everyone so appalling or just the elderly – I’m 10 years plus away from being treated the same way! If my mum were still alive and had been treated in that way then I would be furious.

On time, no fuss.

Efficient service but took longer than predicted

Good Communication from booking car in, collecting my car and through to being returned, slightly longer than anticipated due to a part being on back order Courtesy vehicle provided so no impact for me.

Really helpful, thorough and very happy with the experience I’ve had. Jemma was clear and helpful throughout the whole buying process. Thank you!

Very easy to deal with, no issue, took care of all needs.

Very helpful and friendly staff on the shop floor and at the tills.
Good range of products available. Excellent bakery section

I had the best experience with this garage, especially thanks to Jemma the process was,very,smooth and she made,sure I got my dream car. Thank you Jemma again for all your support and help

Jemma snape helped me alot during trying to hp a car

Samuel and Jemma very helpful in the process of buying my new car. Made the experience easy and stress free.

Point out to future buyers what the warranty DOESNT COVER

Car done straight away while I waited.

Bought my Mercedes from Jemma at Hyundai Gateshead. Everything went smoothly and I am happy with my new car! Thanks again Jemma.

Really helpful staff. Easy purchase, everything very straightforward.

staff excellent in communications, unfortunately one reported issue remains unresolved as the cause for the failure was not definitively pinned down to a single source.