Euronics Anmeldelser 

Euronice (Donaghy Bros) sold me a 43" Samsung telling me it had a 5 year Warranty. When I tried to register it online and then twice by phone, Samsung told me the model sold to me only had a 1 year Warranty. Euronics/Donaghy Bros tell me it's my problem to sort! But Samsung repeatedly check model/serial No. and confirm only 1 year. I shouldn't have to sort this. Don't buy from Euronics OR Donaghy Bros! Service non=existent.

I did give my Neff Microwave IN Sept 23 to check the fault to Ashton Domestic Appliance, Preston which is part of Euronics GROUP. When they have checked the microwave they have advised that there is £160 cost for repair. I decided not to repair and requested return of my microwave. When I went to pick up the microwave at the shop I was advised it is at the workshop I have to pick up once it wi be back at the shop. I did pick up the microwave after 2weeks in Sept. Unfortunately my mum was became very ill and I went out of country. On my return I have checked the microwave by opening it and noticed that they have pinched transformer from the microwave. When I did give microwave for checking it was running but only concern was not heating food. So transformer was in working condition. Upon checking on Neff website I realised the transformer price is £148.
I did speak to Mr Graham by telephone and he advised they use third party engineer to check the appliances. When I have asked where is the transformer he said its gone now. I said why have you pinched the transformer without customers knowledge he advised he will come back to me after speaking to the engineer who is on holiday now. "What a Day light robbery"

I was contacted by the Store and told that transformer has been received from the repairer. When the transformer was collected and I have noticed that the transformer is burnt one. Despite that I have opened the microwave to see if the transformer fits in. When I did check the transformer was not slot in to the position. I contacted again to the store and they told me this what they have. I then argued and asked them to return the transformer which was with microwave. At last I went again to the store before Christmas and dropped microwave. Till today's date the store haven't contacted me. Euronics should need to look into this matter and should asked store to componsate.

Do not buy it from Amazon! Go here. The service is beyond first class. They matched the lowest price I saw for a cooker, always picked up the phone with a friendly tone, delivered on time, and when there was a problem with the unit (that was not their fault), they managed to solve it the very next day with a replacement. Shockingly great service. Thank you so much.

This was the Brighton & Hove store, near to Portslade station.

Don't buy from euronics. I had a product be delivered broken and rather than swap it as I am legally entitled to they are trying to fix it and refusing an exchange. This is against trading standards.

Recipet came in euronics leaflet but euronics don't sell they pay commission to fulfillment companies and so reciept doesn't state euronics at the top.

One of the worst customer experiences I've bad. Feel sorry for the middle men companies in between me and the god awful company euronics.

Bought an oven and paid for installation. On arrival we were told we did not have the correct electrics so could not install (rightly so). On a call to customer services to ask for a refund as we had paid for installation we were told it was not their mistake and the delivery men had done most of the work. This was not the case as it was not installed, we have now had to pay for someone else to do this therefore paying twice. No conversation about it, just not their fault so will not refund. Poor aftercare.

Ordered a fridge for my perants who are in there eighties fir it to be cancelled two days later leaving them with no fridge

My fridge freezer broke down so I rang Blatchs in Melbourne Derbyshire at 10am on rainy Friday morning. By 1.30pm they had delivered a new fridge freezer set it up and took away all the wrappings and my old fridge freezer. Thanks to Tim and all at Blatchs great service. Don

This was the first time I had ordered through euronics with service from my local shop (RSM Domestic Appliances - Guildford). (Previously I had used a big international online retailer for appliances) The price was the same but the experience of having an appliance fitted was superb. Other suppliers have always found problems when fitting appliances … these guys found solutions. I will definitely be using them again.

My oven broke down and after looking on curry's website I couldn't bring myself to pay the £115 they charge for installation, so I decided buying local was better. Purchased the hisence single oven from these guys in clay cross and was so happy with the service from visiting the store to delivery and installation. Careful, respectful of my property and friendly. Who could ask for more? Prices are what they should be and service second to none. Thanks guys

all good - completed 2 purchases with them (printer, earphones), both times were great. shipping time as expected, and unlike some reviews I didn't experience any issues. will be happy to return. thanks!

Purchase an oven and matching hob from the Blue Lagoon store in Orihuela, delivery, installation and removal of old appliances and installed next day.
Quality products selected in store with the help of the very helpful sales assistant.
Engineers came next day within the time agreed, fully explained the insulation as housing for the oven needed adjusting which was no trouble to them, even swept up after them.
A great service, this is the 2nd time using Euronics, I would definitely use then again.
Thankyou

It seems that the customer experience depends on whether Euronics and the local store who are supplying your product(s) are in sync with each other and whether the information on Euronics website is correct and up to date. My fridge died on a Friday so I spent that evening and Saturday morning trawling numerous websites in the vain hope I could get a new fridge delivered ASAP that weekend. I was surprised to be able to order one via Euronics with delivery being offered on the Sunday at no extortionate extra charge. Great - was it too good to be true? The store was sort of local but had good reviews so I went ahead and placed the order. The wording of the order confirmation was confusing. It confirmed that I had requested delivery for the next day (Sunday) but also said that the store would contact me in the next 1-2 working days to arrange delivery. So it now seemed highly unlikely that the Sunday delivery was going to happen and I didn’t expect to even hear from the store until Monday or Tuesday. But I was hopeful that at least I had a fridge on order and could presumably negotiate a suitable delivery day/time with the store. On Sunday afternoon I was sent a blunt email (which I didn’t see until the evening) saying that my order was cancelled as my item wasn’t available. Thanks, what a waste of my time. Why was the item on the website in the first place? At least the payment for the fridge hadn’t been taken and Euronics have refunded the delivery fee without having to be chased. So yes, it was too good to be true and I had to start my search all over again, without a fridge for several more days. As the customer is effectively dealing with 2 different companies, the risk of something going wrong is doubled so be prepared for that. It might work out for you, it might not.

Salve,
sono Francesco vorrei riportare un’esperienza che ho fatto un po’ di tempo fa presso il negozio Euronics di Termoli in provincia di Campobasso. Parto nel dire che io e la mia famiglia ci eravamo stati anni fa, e le cose sono nettamente migliorate e dopo questa nostra esperienza, positiva, ci ritorneremo sicuramente. Io e mia moglie ci siamo recati in questo punto vendita alla ricerca di alcuni elettrodomestici, perché è da poco che abbiamo acquistato casa a Termoli per trascorrere le vacanze al mare visto che abitiamo a Torino e abbiamo alcuni parenti qui. Abbiamo trovato il negozio, a nostro avviso, ben fornito e con prezzi veramente competitivi rispetto a tutti i negozi della zona. Una volta scelto i prodotti da comprare, dal reparto siamo andati in cassa per pagare. Ci ha servito una ragazza mora dai capelli ricci e con gli occhiali da vista, molto probabilmente il suo nome è Marianna, così c’era scritto sul tesserino attaccato alla maglia. È stata molto educata, cosa da non sottovalutare perché è raro trovare tanta educazione oggi, soprattuto nei giovani. Oltre ad essere educata è stata molto professionale, una ragazza che quel mestiere lo sa fare, e molto probabilmente lo fa da anni, fornendoci informazioni utili e precise. Siamo rimasti veramente contenti e soddisfatti per la scelta dei prodotti acquistati e per il servizio offerto.
La nostra recensione è positiva e torneremo sicuramente ad acquistare da voi.
Un cordiale Saluto

Ordered a dishwasher on line paid for machine and fitting on 27th June.Following day received a phone call from local agent item was out of stock and was still on website in error Refund requested.Despite several phone calls to local agent and emails to Euronics the refund for the machine still not processed at start of August Refund received for fitting on July 7th Have had to now contact credit card supplier Poor service all round

Our American style fridge/freezer decided to stop working while full of frozen food. We started the search to find a new standard fridge/freezer as we didn't want another large one. There were problems trying to order from the main retailers either with the time we would have to wait for one to be delivered and also they wouldn't take our old one away even though we were willing to pay. We then went to Fullicks in Folkestone at about 11.00 in the morning, brilliant helpful staff, they had the model we wanted and would remove our old one for a price we were willing to pay. The freezer was delivered and in place by 5.00 by 2 great men who were very friendly and took great care with getting the old one out. I'd definitely recommend them and in future they will be our first port of call for electrical purchases. One more thing, the price was no dearer!

Not even worth a 1 star very poor company who rip people off when u pay a full amount and they refund u they don't give u the full money back they took so much off

Una stella perché zero nn mi fa scrivere la mia pessima esperienza. Acquisto tre condizionatori con rispettivo montaggio. Tempo di 6 mesi due dei tre nn mi funzionano più, contatto Euronics , la signorina super sgarbata quanto scocciata, mi da 3 numeri di telefono due inesistenti , uno risponde una signora dall Albania. Devo inviarle trecento cose per verificare il tutto. Finale della favola devo attendere 10/15 giorni lavorativi che il tecnico mi chiama per effettuare il riparo. Stesso numero e stessa persona che mi ha istallato il tutto e ho chiamato più e più volte senza ricevere risposta. Mai ma mai più

A breath of fresh air :) my local Euronics in Herne Bay Kent Herne Bay Domestics Limited are a very friendly old fashion style company giving great customer service with no question too stupid or silly, My washing machine gave up the ghost after 6 years of fantastic service sand looking for a replacement I of course did my due intelligence but kept coming back to Herne Bay Domestics who promptly answered all my questions and allowed me to make my own choice so I have ordered from them which was also very easy I can't recommend them more highly.

Purchased a brand new item, didn’t function. Went back to shop, asked for another one, NO it will be send to service and have to wait 1month.

Don’t use this company so so poor service, Un educated employees and prices are high compared to internet.

Thank you for absolute nothing

5 star customer care well deserved , would not go to anyone else
Sorted my new fridge freezer out at Newton Aycliffe branch
Carl and David listen to exactly what u want and carry out excellent service .

Thanks guys , keep up the good work .