EuroFins gave my husband a false positive Covid 19 result for a Fit to Fly test on 12 January 2022. This caused us much stress and we paid a further GBP120 the next day to have another test at Heath... Se mere
Virksomheden har svaret
Lokation
Skift lokation9 Ram Yard, MK40 1AL Bedford, Bedfordshire, GB
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Se, hvad kunderne siger
landed from an international flight and proceeded to take the Eurofins test at a local center at Global Travel Experts in Bedford. The results came back for the whole family of 4 adults as 'ret... Se mere
Virksomheden har svaret
Pcr test was quick, staff efficient and friendly. test done on Monday at 9.40am, results came back on Tuesday 10am. App is easy to use, results there which you can download results. Would recommend us... Se mere
Virksomheden har svaret
Excellent service, easy to apply online. The cheapest 2 day service out there. I went to a sampling site in bedford because I needed the results next day so couldn’t use post service. The site I went... Se mere
Virksomhedsoplysninger
Om Eurofins - Bedford
Skrevet af virksomheden
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
TrustPilot Review Page |
Book a Test |
| Trustpilot | Covid Test Booking |
Kontaktoplysninger
9 Ram Yard, MK40 1AL, Bedford, Bedfordshire, Storbritannien
4,2
God
30 anmeldelser
Har ikke besvaret negative anmeldelser
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Besvarelse fra Eurofins - Bedford
Hello Olivia,
Thank you for the review. We are happy to hear you had a positive experience at Eurofins and we value your input.
Kind Regards,
Sandra at Eurofins.
Brilliant service
24. januar 2022
False Result! Exorbitant fee.
EuroFins gave my husband a false positive Covid 19 result for a Fit to Fly test on 12 January 2022. This caused us much stress and we paid a further GBP120 the next day to have another test at Heathrow Airport with the Express Test Centre which proved that he was negative and was allowed to fly as planned.
We have traveled from Africa to the UK and back in December and January and have endured 9 PCR tests in 4 weeks which cost more than one air ticket.
This is pure profiteering and taking advantage of travelers who have no other choice and I find it despicable. These exorbitant test prices must stop immediately.
24. januar 2022
Besvarelse fra Eurofins - Bedford
Hello Neil,
Thank you for your review.
We are very sorry to hear of the issues you have had, certainly, this is not the experience we expect our customers to have.
As a UK Government approved provider, we always strive to provide the best for our customers and we constantly evaluate our pricing.
Many factors are included in the prices - such as logistics and availability of materials, hence why they may fluctuate from time to time.
I am very sorry you feel this way, I have passed your comments back to the relevant department.
If you wish to discuss this in full with a member of our team, please contact the link below & we will be in touch as soon as possible https://www.traveltesting.eurofins.co.uk/contact.
Kind Regards,
Kaylee at Eurofins
Poor handling of samples at lab
landed from an international flight and proceeded to take the Eurofins test at a local center at Global Travel Experts in Bedford. The results came back for the whole family of 4 adults as 'retest'. Having called the service center severally we were advised that royal mail had delivered the samples to the lab, but they had been lost. The line manager was in the background overseeing the caller and noting 'just tell them the truth, we have lost them'
To our inconvenience we had to go and get retested in the same Bedford clinic, All of us were negative (following a further day of isolation)
When we went to do our fit to fly test to go back, the results for 2 out of the 3 had again come back as negative - despite following the instructions of the staff on hand on how the same is to be taken. We lost al faith in eurofins and the government partnership with them and their infrastructure to handle such volumes during these incidents
We then proceeded on to Heathrow terminal 2 whereupon, a negative test was concluded
Awful service, terrible back office. Its a real shame and I would not recommend this company to anybody - total shambles
24. januar 2022
Besvarelse fra Eurofins - Bedford
Hello,
Thank you for taking the time to leave your review.
I am terribly sorry for all the issues you have had when using Eurofins, this isn't the kind of experience we would have wanted you to have had when using the company. I will be sure to pass all your feedback and issues on to the relevant team and we will do all we can to make sure this doesn't happen again in the future.
Kind regards,
Robert at Eurofins
Great experience
Quick, easy, painless and the staff were great! I’ll definitely be using Eurofins again in the future.
24. januar 2022
Pcr test was quick
Pcr test was quick, staff efficient and friendly. test done on Monday at 9.40am, results came back on Tuesday 10am. App is easy to use, results there which you can download results. Would recommend using this company.
12. januar 2022
Besvarelse fra Eurofins - Bedford
Good Morning Paula,
Thank you so much for your kind words and 5* review. It is good to hear that you had a fast turnaround and found the app easy to use.
I hope we can help you in the future with your travels.
Kind regards and stay safe,
Pauline at Eurofins
I send 2 emails to cancel the apoinment…
I send 2 emails to cancel the apoinment and issue a refund. I call 1 time to cancel and i been advised to send the email to cancel.
The refund never received.
No response to the email...
29. december 2021
Besvarelse fra Eurofins - Bedford
Hello,
Thank you for your review.
We are sorry to hear that you have been unable to get through to us on the phone and your email has not yet been dealt with. We have been really busy with guidelines changing but we are working through requests and will deal with your issue as soon as possible.
Thanks for your patience in this.
Sandra at Eurofins
Kind Regards
Sandra at Eurofins
Friendly efficient service with speedy…
Friendly efficient service with speedy results. Happy to recommend.
28. december 2021
Besvarelse fra Eurofins - Bedford
Hello Jean,
Thank you for your 5 Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. It is fantastic to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Sandra at Eurofins
The experience was straightforward with…
The experience was straightforward with ever thing explained. The results came back very quick.
27. december 2021
Besvarelse fra Eurofins - Bedford
Hello Michael,
We appreciate your 5 Star feedback. It is great to hear that you found the process to be straightforward from start to finish, well explained and that you had a quick turnaround on your results.
Kind Regards,
Sandra at Eurofins.
Quick and efficient
They were very quick and efficient. They took appropriate precautions.
26. december 2021
Straightforward and quick
Very straightforward taking less than five minutes each in a quiet setting.
We were expected at the site in Bedford and we got our results by email 19 hours later
23. december 2021
quick result
quick result, like well within 24 hrs, fairly easy, an ok price through our travel agent compared to what a google search showed...
21. december 2021
Competitively priced
Competitively priced, fast and, in addition, great service from Global Travel Experts
21. december 2021
Refund of unused services
We purchased travel Fit to fly RTPCR on 1st Dec for me and my wife by paying GBP44.9 each for testing at Bedford Global Travel. On 6th Dec USA CDC changed rules to test to be taken within 24 hrs of flight. Hence we called up the customer service number and the agent told us to cancel current booking and make new booking for Rapid test. Agent also told us to fill up online form requesting refund.
We booked new rapid test of Eurofin on 6th Dec by paying GBP34.9 each.
To date we never got any reply to our online form of refund nor we got any reply to our email.
It is not fair practice to keep silence and offer no refund. We expect Eurofin to refund our GBP 89.8 as we informed well in advance about cancelation of test due to change in requirements of airline.
21. december 2021
Besvarelse fra Eurofins - Bedford
Hello,
Thank you for your review, We are experiencing an extremely high volume of queries right now and are working hard In order to reply and assist everyone, Please accept our apologies for the delay I have processed the refund for you and confirmed via email.
Kind Regards
Daniel at Eurofins
Professional
Professional, social distancing in place and very friendly. Website was easy to use and the staff were well versed in the procedure would definitely use again.
21. december 2021
Efficient organised & result sooner…
Efficient organised & result sooner than expected
21. december 2021
Extremely impressed
Extremely impressed after so much hassle with other companies. We were able to go in person to Global Travel Experts in Bedford, took our PCR test at the time we had booked, and the result came back within 18 hours. The price was very competitive too. The best we had found in our searches. It really was an unstressful experience.
Well done!
21. december 2021
An efficient local service
An efficient local service! Will definitely use it again!
21. december 2021
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