Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later. Great customer service. The grate bars I ordered were excellent quality and fit perfectly
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Kontaktoplysninger
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Storbritannien
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Fremragende
518 anmeldelser
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely love our Esse cooker
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better.
We bought direct as we live nearby and there was no hard sell, just a great demo/explanation of the various cookers and why they are so good.
Installation was quick and reasonably straightforward given they use a robot to carry it into the house (including up and down the various steps) which was impressive.
5. marts 2026
Besvarelse fra ESSE
Thank you for your review. With kind regards, ESSE.
Good response from Cust Service with a…
Good response from Cust Service with a query from me. All delivered within 2 days and exceptionally well packed.
16. februar 2026
Besvarelse fra ESSE
Thank you for taking the time to leave a review. With kind regards, ESSE.
Great company to deal with
Great company to deal with, offered great advice and products are top quality.
20. februar 2026
Besvarelse fra ESSE
Thank you. ESSE.
Esse cooker repair
we were pleased with item we ordered and postage
was good delivery.
11. februar 2026
Besvarelse fra ESSE
Thank you from ESSE.
Besvarelse fra ESSE
Thank you for your review.
Great service
I easily found the spares I wanted on the web site. When refurbishing my stove, I discovered that I did not need one item as the original was still in very good condition. I then contacted Esse who were happy to accept the item to be returned for a refund. Great company and great products.
14. februar 2026
Besvarelse fra ESSE
Thank you for your kind review. ESSE.
Esse lightheart
Beautiful craftsmanship, brilliantly well made cookstove… fab British company.
7. februar 2026
Besvarelse fra ESSE
We are pleased that you took the time to leave us a review. Thank you from ESSE.
Such a superb cooker
Excellent home delivery service and an excellent product. Our food tastes better and our home is warmer! Thank you.
12. februar 2026
Besvarelse fra ESSE
Thank you for taking the time to leave your review! We will share your feedback with the team. With best wishes, ESSE
Missing part in Order..No Worries!!
Well it was missing one of the order parts but hey I love the brand and my log burning 990 cooker. Esse had no quibble/query on sending through the missing order part so bravo!! great customer services!!
12. februar 2026
Besvarelse fra ESSE
We apologise for the inconvenience. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Besvarelse fra ESSE
Thank you.
Easy to use website and swift arival of…
Easy to use website and swift arival of product after order was confirmed. Payment by debit card was no problem.
30. januar 2026
While the part I needed was quite…
While the part I needed was quite expensive, customer service is very good. The people I speak to at Esse are always polite and friendly and knowledgeable. Thanks, Michael
4. februar 2026
Very quick efficient service.
27. januar 2026
Excellent customer service
Slight problem with fitting a new oven door latch, but this was resolved in full, quickly by the team at ESSE. Even the postage costs were refunded. Excellent customer service.
25. januar 2026
Technical assistance very helpful over…
Technical assistance very helpful over the phone. Problem sorted.
30. januar 2026
Very quick and easy just a phone call…
Very quick and easy just a phone call and it was all sorted Arrived a couple of days later
22. januar 2026
Esse brush is good quality.
The Esse brush I ordered is good quality and I’m pleased with my purchase. Esse sent my order out promptly but DPD failed to deliver on the allocated day, not Esse’s fault but still they were most helpful and the delivery issue was resolved satisfactorily. I would recommend Esse and will definitely purchase from them again.
29. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.