Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later. Great customer service. The grate bars I ordered were excellent quality and fit perfectly
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Kontaktoplysninger
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Storbritannien
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Fremragende
518 anmeldelser
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra ESSE
Thank you.
Reliable, helpful.
Esse took the time & trouble to ensure that I got the right part for our wonderful 14 year old stove (gas)
31. marts 2025
Besvarelse fra ESSE
We are pleased to hear from you and hope that you get many more years' service from your ESSE Stove. Thank you for your review, with kind regards from the team at ESSE Engineering.
My only complaint is the amount they…
My only complaint is the amount they charge for delivery.
9. april 2025
Besvarelse fra ESSE
Thank you for your feedback. We have passed your review on to the spare parts team. With kind regards, ESSE.
Friendly website
Friendly website, good range of spares with good availability, allied to efficient despatch process.
3. april 2025
Easy to find the parts I needed for my…
Easy to find the parts I needed for my stove. Arrived well packed and quick delivery.
31. marts 2025
I had a wrong order and phoned Esse up…
I had a wrong order and phoned Esse up and they couldn't do enough to help me . My order was rectified straight away. Very competent staff thankyou very much .
24. marts 2025
Once the model number of our stove was…
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts actually arrived promptly. Thanks
27. marts 2025
Besvarelse fra ESSE
Thank you for taking the time to leave your review. With kind regards, ESSE.
Ordered online easy to find products…
Ordered online easy to find products you need delivered on time great service
28. marts 2025
Item well packed and good delivery time.
20. marts 2025
The only reason not 5 star was the…
The only reason not 5 star was the length of time delivery to arrive, small item should have been an easy and quicker despatch.
22. marts 2025
Besvarelse fra ESSE
Thank you for your feedback. With kind regards, ESSE.
Rang and spoke to them as wasn’t sure…
Rang and spoke to them as wasn’t sure what bits I needed to order, they were extremely helpful and honest. Got exactly what I requested. Excellent customer service.
17. marts 2025
Besvarelse fra ESSE
Thank you for your kind feedback. ESSE.
I bought the warmheart because I…
I bought the warmheart because I couldn’t afford the one with the oven , not cheap , however it’s amazing, we cook everything on it , get it up to heat and wow you don’t need a cooker top hob we use for all cooking and have put items on back for slower cooking, it makes amazing grilled veg and all the vegan dishes we eat. We have used the inside off the over but it’s very very hot , wish it had a pizza stone . Just as a log burner it’s beautiful, after again you have it up to heat we have found it heats most off the house. And dries the washing we put sheets over the banisters couple off hours later they are dry
Thank you esse
16. marts 2025
Besvarelse fra ESSE
Thank you for taking the time to leave your kind review. We shall share your comments with the team. With the best regards, ESSE.
All that I ordered was a replacement…
All that I ordered was a replacement fire brick. I haven't fitted it yet but I am sure that it will be OK.
3. marts 2025
Besvarelse fra ESSE
Thank you for your review. ESSE.
Great and easy to use the website
Great and easy to use the website, was going to order over the phone as I have done in the past but unfortunately the delivery charge was £6.00 higher than on line, hence the 4star review.
3. marts 2025
Besvarelse fra ESSE
Thank you for your feedback we shall share it with the team. With kind regards, ESSE.
Der Ofen ist von hoher Qualität
Der Ofen ist von hoher Qualität. Er ist sehr solide gebaut und gut verarbeitet.
Neben der Heizleistung sind auch die Kochleistungen als positiv zu bewerten.
Zudem erfüllt er die immissionsschutzrechtlichen Vorgaben, die in Deutschland zu beachten sind.
9. marts 2025
Besvarelse fra ESSE
Thank you for sharing your kind feedback, we shall inform the product design and engineering team of your review. With the best regards, ESSE.
When you order something, they said 6 days you should get within 6 days
Had to chase them up about the order
26. februar 2025
Besvarelse fra ESSE
We apologise for the delay with your spare parts order. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.