Esfranki Anmeldelser 242

so regret ordering from them today. I ordered one phone holder and they charged me for two !! Followed directions on Paypal to cancel order but there was no "cancel" option ! Finally got a message response from the company - told them I want refund AND I will be complaining to BBB, Paypal and FB !! Sooooooo regret this and should have read all these frickin reviews before I even dealt with them but the phone holder looked pretty cool.

BS Company. Nearly all of their products are available on amazon where you can have some protection.

This is another company that Facebook allows to scam people on their site. Placed an order a month ago, still no confirmation of shipment. The tracking number is not legitimate and no response from customer service I would actually rate this company 0, do yourself a favor STAY AWAY!!!

Well the package FINALLY arrived after nearly 3 mths.

Original tracking number supplied was not legitimate.
First email checking to see what was happening was answered saying they apologised and it will arrive soon.
Second email requesting a refund was responded to around 10 days later saying it was on its way and gave me a tracking order number that was legitimate.

Products arrived but boxes were all smashed up and one product leaked. All products obviously copies as there were no warranties, packaging was largely generic and no instruction manuals where required.

On the plus side.... they weren't rude.....

They Suck plain and simple. Notified my items shipped over a month ago but there is no record of the tracking number on China Post. Not a good way to do business. Stay Far Far Away!

fraudulent company. they overcharged me and i have not been able to reach them....emails don't go through. BEWARE

I have been waiting for 53 days for the item. I emailed them 2 weeks ago and finally got an email from them stating they will not refund the money since the item has been "shipped." I have filed a claim with PayPal. This company is committing fraud. I have ordered from China numerous times and never had trouble receiving an item within a month.

I ordered drawer dividers months ago and have never received them! I have emailed them numerous times with no response and have even asked for a refund-still no response! I think this Company is a fraudulent scam and will never buy from them again! I guess I'm just out $45.86 and am disgusted. I actually hope they go out of business due to their terrible customer service! Wendy Martens

VERY FRAUDULENT They advertised a 30% stire wide sale and gave a discount code of HOORAY30 I entered the discount code but they vever honored the discount. PAYPAL has no phone number or contact information for them. They do not accept any credit cards directly because processing the transaction though PAYPAL protects them against revealing their contact information and having the payment disputed on the credit card. This is why i dislike PAYPAL. They are effectively supporting fraudulent vendors by protecting them from the normal credit card dispute process. Cy

Terrible Company!

Product was terrible, their "Support is the worst. They did not reply for over 2 weeks to any email and then every reply was basically "We can not help you".

No way to dispute, no refunds, no returns. Terrible company.

I bought a phone holder/charger and it was not fit for purpose. I wrote to them showing them the problem with photos, and received one email back, March 14th, and then haven't heard another word. I can not recommend this company.

It took almost 2 months to get item I ordered to get delivered and then I found they shipped the wrong item. Then there’s no easy way to return it back. No response when I ask to return an item. These jerks are the worst. Don’t ever buy anything from these scam bags.

One is too many stars for these jerks. They sell crap from China and refuse refunds. They operate under many different names as well. They mainly sell on Facebook.

Glad I checked the reviews before I placed my order; I don't order a toothpick without checking... saves a lot of mistakes!

I ordered a few items from this company with foundation being one of them. It took over two months for me to receive my item and that was after me harassing them via email to find out what was going on with my order. Once my order arrived, they sent me the worn color foundation. I ordered the nice color and they gave me porcelain which couldn’t be further from my skin color and the item is garbage. It not worth the aggravation and money to even attempt to get a refund and the right item given to me. By the time I’d received it, it’s take me a half year before I got what I’d ordered to begin with. STAY AWAY!!!!

Have not received my order from months ago. TOTAL SCAM!!! Wish I'd seen these reviews 1st.

Do not purchase anything! If you even receive your package its junk

I ordered three items from this company over 9 weeks ago. They gave me a fake shipping number. I've emailed them so many times. I went and commented on their Facebook page and they delete the comment and then they blocked me. They're never going to send me these items. Fortunately my dispute with PayPal went in my favor.. I thought it was important that I write this review because I see so many people commenting on there videos and pages.

Horribly unprofessional, will not answer emails except with the same canned response every time. Most of the time you never receive what you ordered and have to go file a dispute with your credit card company to get your money back. Buyer beware - do not do business with them!

I wouldn't give this company any stars, but that's not possible. Ordered a "miracle" cleaner from an ad on Facebook. When I received it, it was a pill that you dropped in to water and made a windex like product. Total scam, but didn't think much of it. I ordered GPS pet trackers, again from an ad on Facebook, not realizing it was the same company. Took 5 weeks to arrive and it didn't work! They did not respond to ANY emails so I filed a dispute with PayPal. I had to send the item back to China (Hong Kong) and awaiting a decision. Here's what I have learned in the last month: Storm Media is a "holding" company that filters the transactions. Esfranki is one of a number of companies, all peddling the same garbage. Since it's out of China it is hard to return or get any response. PayPal has over 48 pages of complaints about Storm Media and yet still handles transactions for them. I found out the tracking number they supply you with (if you are lucky enough to get one) is actually a customs tracking number. Good luck trying to figure out how to track! From all the information and complaints that I have seen, here and on both PayPal and Facebook, I will never purchase off a Facebook ad again. While Esfranki states "100% satisfaction guarantee", "30 day return policy" "easy returns" don't hold your breath waiting. PayPal really seems disinterested in helping people (outside of eBay transactions) so I am rethinking my relationship with them as well. In the future, I am sticking with eBay or Amazon. There is a page on Facebook titled "Esfranki Storm Media Scam" that you can join up and share with others your experience. There are A LOT of dissatisfied customers.