Fern and her team are totally OUTSTANDING from start to finish the customer service is out of this world - if your looking for a gift for anyone this is the place to go without a shadow of a doubt
Lokation
Skift lokationUnit 17 Vernon Avenue, 97 Gunwharf Road, PO1 3TR Portsmouth, Gunwharf Quays Outlet, GB
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Se, hvad kunderne siger
excellent service and good range of products offered to choose from enabling us to pick the exact one for the situation. Lucy treated us with great respect and in a very professional manner. A very re... Se mere
Took necklace back as was damaged when we got it home. Returned it the following day. Lucy was extremely efficient, apologised and sorted out replacement by post immediately. Superb service. This was... Se mere
Customer service non existent. Asian guy was so rude and unprofessional. Literally the worst service I’ve ever got from this branch. The guy and girl there looked like they were so bored and serving c... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Ernest Jones - Portsmouth
Skrevet af virksomheden
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Kontaktoplysninger
Unit 17 Vernon Avenue, 97 Gunwharf Road, PO1 3TR, Portsmouth, Gunwharf Quays Outlet, Storbritannien
- 02392738440
3,8
God
17 anmeldelser
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Fern and her team are totally…
Fern and her team are totally OUTSTANDING from start to finish the customer service is out of this world - if your looking for a gift for anyone this is the place to go without a shadow of a doubt
21. marts 2023
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
This store needs a major visit from…
This store needs a major visit from head office, or CEO, how anyone in that store got a job is beyond me, especially the manager, they all need to be performance managed, they give 0 care to responsibilities, once the sale is done which by the looks of it was only through the customers wanting to buy it, they do not care. I’ve spent about 20grand in this shop over my life, now I would rather spend another 20 grand advertising how bad this store is, company is still great.
23. februar 2022
Uopfordret anmeldelse
Besvarelse fra Ernest Jones - Portsmouth
Hello Joseph, thank you for taking the time to provide us with feedback about the Portsmouth store, I am so sorry that your recent experience in store was not up to standards.
I will pass this helpful feedback onto the stores district manager so they can investigate and look into this. Thank you so much for this information and we will make positive changes from this.
Kind regards
Luke
Customer service non existent
Customer service non existent. Asian guy was so rude and unprofessional. Literally the worst service I’ve ever got from this branch. The guy and girl there looked like they were so bored and serving customers was a chore so disappointing to have the brand tarnished with these types of experiences. Will definitely never be going there again.
21. februar 2022
Uopfordret anmeldelse
Besvarelse fra Ernest Jones - Portsmouth
Hello there, Thank you for taking the time to provide us with this helpful feedback about your service in store. I am so sorry that this service was not up to standard.
I will pass this helpful feedback to the store manager so they can look into this.
If you would like to discuss this further please contact us on 0800 458 1066 option 3 and quote 01850682, and we will be more than happy to discuss this. Kind regards Luke
Very bad quality and customer service
I was gifted a bracelet for my birthday and after 3 weeks it snapped so I called the Portsmouth store and a gentleman asked me to bring it in and it will be sent back for repair. However, when I got to the branch I couldn't believe how rude and argumentative Lucinda the store manager was. Refused to send off the bracelet and accused me of breaking it. I have never experienced such a bad customer service. Very poor quality and I will be encouraging all friends and family to never shop at Ernest Jones.
25. september 2021
Uopfordret anmeldelse
Besvarelse fra Ernest Jones - Portsmouth
Hello Lacey, Thank you for taking the time to provide feedback on your experience in store. I am so sorry to hear your service and experience in store was not up to standards and wasn't great. We would like to know more, so could you please contact us on 0800 458 1066 option 3 and quote 01753366 and we will be more than happy to discuss this with you. Kind regards Luke
Took necklace back as was damaged when…
Took necklace back as was damaged when we got it home. Returned it the following day. Lucy was extremely efficient, apologised and sorted out replacement by post immediately. Superb service. This was followed up with a phone call to let us know when the delivery would arrive. Very pleased with new necklace. Thank you.
26. juni 2021
Avoid this shop.
I would say avoid Ernest Jones. They packed the wrong wedding ring for us. Did not even apologise properly and instead started arguing when we raised the issue. Save your money and self-respect. The branch manager lacks basic customer service training.
23. juni 2021
Great experience
Great customer service from the lady at the store. Can’t remember her name but she helped me select an item that pleased my wife very much
23. juni 2021
Great service and lovey staff
17. juni 2021
Great Setvice
Great service - helpful assistant Ashleigh found me exactly what I was looking for, I will be going back again for sure!
17. juni 2021
Friendly staff helping me to try on the…
Friendly staff helping me to try on the right diamond ring to purchase.
14. juni 2021
Everything was great from ordering in…
Everything was great from ordering in Portsmouth and collecting in Gloucester, a surprise for the wife
11. juni 2021
Buy wisely and keep up with the Jones's ( Ernest Jones that is )
excellent service and good range of products offered to choose from enabling us to pick the exact one for the situation. Lucy treated us with great respect and in a very professional manner. A very relaxed atmosphere ensuing that we selected the correct item for our needs. A definite 5star rating. Plus we felt that we had value for money.
3. juni 2021
The young lady who served myself and my…9
The young lady who served myself and my partner were very helpful and knowledgable which made it easier for us. Quick and very professional. Would like to thank the young lady in the store in gun wharf for all her help and will be back to sort out our wedding rings.
25. maj 2021
I was struggling to choose a watch and…
I was struggling to choose a watch and the 2 girls were so lovely, not pushy and they looked after my mum. Thank you
18. maj 2021
Customer service was exceptional
13. maj 2021
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